Rudest man I've ever met. You need a different line of work as you obviously don't have to…read morecompassion for this profession. After my mom who is grieving the LOSS OF HER SON talked to him, I followed up to get some more information, and he said he had no idea what/who I was talking about. Ok, my mom is grieving, maybe she told me the wrong place. After triple-checking, it wasn't the wrong place, and when we called him back, he was being very rude, and we pointed it out and he told my grieving family, "I said I'm not helping you, F** you b****."

My dad recently died of cancer on April fools day. We thought he was cancer free according to MD…read moreAnderson's cancer screening in September, but apparently the cancer metastasis into his bones. We were trying to find out from the local Oncologist how bad and how much time does he have. To our surprise, he never made it in to see the doctor. He started having seizures so ambulance took him to the hospital. The bone was deteriorating into his system causing him to seizure. We did not know what to do. Hospital would not admit him because none of his local doctors could/would help. Instead of sending us to hospice, they shipped us off to Houston hospital. Houston hospital could do nothing but try to kill him. So we finally found out about services hospice provided and they could help him, but the hospital in Houston would not discharge my dad. We finally got him to hospice and he died in less than a few hours. We had no idea death was coming that fast or maybe we didn't want to know. So hospice told us about Adrian Fulton at Victoria Mortuary and that he is a nice guy. Adrian calls my mom that same day and my mom had no clue what he said. She was in shock and her blood pressure was high. She kept calling her doctor and made an appointment for the next day. My sister and I were in shock/exhausted also, doing busy work trying not to think about what just happened. We worked on dad's obituary (We forgot to mention our husband's names in obituary. Good grief!) and even emailed Adrian several times and he never mentioned that he was waiting for mom to come to his office. Next day, I hear nothing from Adrian about waiting on mom. I take mom to her doctor. Adrain calls upset mom will not answer her phone and when is she coming to the office. I explained I had no clue he was waiting on her and we would come right after her appointment. I thought it was about money and he was worried he wouldn't get paid. So I take mom back to the house so she can get all of dad's important papers and we head to the mortuary. Adrian explains everything and tells us to carefully proofread dad's information for the death certificate. Mom gives him my dad's birth certificate and military dd-214. I looked over the information and I told Adrian that the date of birth was not correct. The day was wrong. He told us that he got that date from forms sent over from Hospice. I said well if you look at his birth certificate and driver's license etc. They have it wrong and this is wrong. I asked if I could cross it out with his pen and correct it on the form he gave me. He said I could so I did. Adrian said it was no problem he would get it corrected. He did not. The death certificates came back with the wrong date of birth. At first, Adrian blamed Hospice. With Hospice, he claimed my mom did not proofread the form. He absolutely refuses to admit/apologize the mistake was made by him. We both told him we were angry about his actions. He told us it would take 9 months for the state to fix this error. I told him this is NOT acceptable. I told him I was going to report him to the Better Business Bureau and he just replied, "I do not care, go ahead." It takes 9 months and hung up. I called Austin, Texas the state office that handles death certificates. The lady told me it does NOT take 9 months if we expedite. She said that my mom was listed as the informant and my mom can expedite an application for the DOB correction on my dad's death certificate. She emails me all the instructions and application for the correction. We are going to take care of it ourselves. The lady also gave the information to report him to the Texas Funeral Commission. I have not heard anything back from them. So Adrian also completes the application form for correction even though we tell him 9 months is not acceptable. He claims he has to by state law. His response to the BBB is that my mother and I threatened him. He also said that he ran my dad's DOB in the system and the DOB was correct. Still to this date will not admit the DOB was not correct and he made a mistake. How is this guy a funeral director and why is Hospice recommending him to people as a nice guy? Instead of giving support and helping with the grieving process, he did the complete opposite. He just keeps causing more pain. So now I do not trust this guy, why would he not correct the DOB? Is he trying to do something crooked? I do not feel secure at all. I added my dad's information into my lifelock account. Hopefully, if anyone tries to do anything funny with my dad's identity, they will alert me immediately. What a crying shame! What is happening in this world?

Everyone was so nice and went above and beyond for the set up. We submitted photos, and they…read more"decorated" the tables for us. It was more than I expected. Everything ran smoothly. They know what they're doing and were very helpful during our chaotic time.

Our Family used Rosewood for my brother in-laws service this weekend. Meeting with Kristi Gandy…read moresurpassed our expectations! From the 1st minute she met with us she was professional, friendly, and compassionate. I work for a funeral home in Florida so, I arrived early to make sure everything was ready. Kristi listened to everything we said and had it set up just as we hoped, and reflected Bill in every way, it looked wonderful! You're lucky to have her on your staff! We would recommend her and Rosewood for your family.

Today was a sad day during a sad time in the world. My cousin lost his life to early (37) and left…read more3 school age children and step children behind. The director of this funeral had a very hard heart and I was stunned at how she handled the graveside during this crazy time. Yes, covid 19 guidelines are in place. Even though the rules were crazy, they were followed. My cousins children had 1 hr with their dad before they buried him. That. Is. All. When the funeral was over, the young sons wanted a few minutes with their dad. Instead, the funeral director has him buried with the youngest son begging for a few minutes with his dad. Mind you, the funeral has JUST ended. EVERYONE was still standing there. While the young sons and daughter were mourning their dad, she would not listen to their plea and said "all the workers gave other jobs to go to . WHAT! So she was asked again not to put dirt on the casket and let them have a moment, this is the last they will have with him. She informed me that they wlll see him again in heaven. Wow! Soooo classy and compassionate. As a Believer in Jesus, she could have handled this whole thing WAY better and with a bit of sympathy. These children will NEVER forget the toughness of their dads funeral and how will this affect them going forward. I would NEVER recommend this funeral home or funeral director to ANYONE.

Joel Castaneda & the staff are truly amazing. The true definition of caring customer service. I…read morewould recommend them to anyone and everyone.

We got a phone call from the police that our mother had passed in her sleep. My brother lives hours…read moreaway, and I live out of state. With a small town, we didn't realize that there was no coroner. By local default, she was taken to Charlie Marshall. Trying to process it all, and confused and dazed with how, what, and where, we also had some concern that she was already at a funeral home. To us, that meant a commercial company was going to start preying on our distance and tallying up fees. I called on a Saturday I think. Come to find out they were closed, to have employee appreciation day. Wow, that alone - funeral home taking time to support their employees. But stil. someone called me back that same day. Immediately kindness and compassion and confirming contact on Monday. The funeral director, Aaron James, called the following business day. When Aaron realized what situation we were in, in my opinion, he went from Funeral Home Director, to guardian angel. He called during his own personal family time to check on us. He helped us to expedite processes with information that helped us tremendously. Things we couldn't even find online when we were frantic for options, and thought we'd be caught up legalities and red tape that neither of us knew how to navigate. Aaron helped us take care of everything while we were able to gather ourselves, and for my brother to get to the area. While treating our mother's body with dignity and grace. Above and beyond doesn't even come close to explaining what Aaron James, and Charlie Marshall Funeral Home staff did for us. They still called to check on us afterwards. Companies and people like those affiliated with Charlie Marshall FH are rare these days. We cannot thank them enough. Life long warmth and gratitude to handling us like people that needed help, guidance, compassion and kindness.

Leroy and Agatha Weeneyscab are the owners of this place. Really good experience except we had a…read moreservice for a two year-old here and it ended up in their toilet. Awesome place just stinks really bad and it hasn't been cleaned in a while.

When my dad passed away, the female who made sure our family was pleased with how he was presented,…read morealso made the process a little easier just by being so attentive. She made sure every wish was granted to the best of her abilities from the moment we walked in to visit on the day of his wake to the time we said good bye. Words could not express how appreciative I was for everything going so smoothly and especially for how comforting she was. Currently, there is a family friend being laid to rest and my mother is unable to attend the services. 48 years, she's looked for him and when they finally reconnect, he's called home. Needless to say she is devastated and trying to hold herself together the best she can. The man answering the phone (I guess in embalming), I am assuming has grown irritated with her many questions and attempts to contact her friend's children because I heard his tone and the things he said to my mother this morning when she tried one last time to catch one of the kids in passing/leave her number so they may call her. "I already told you. The obituary won't be out until next week. We have a weekly news paper here. You've called and called. I told you I would send you an obituary. I don't control the news paper." Now, imagine he's saying it in a sharp, passive aggressive tone. Those words may not seem harsh when you just read them, when your heart is broken and are calling for comfort, they are. She's been crying her eyes out for the past 30 minutes, sad because of her friend, feeling bad because she can't make it, and now, feeling like she's done something wrong for the man to talk to her the way he did. With tears rolling down, she said, "I thought they were supposed to be soft spoken because the people calling are usually grieving." I told her, "An a**hole will be an a**hole. Let him go about his unhappy life and try your best to remember today is about Punch and all the great memories you had, and that moment when y'all finally found each other again." She had even confronted him, saying, "Sir, you don't have to speak to me that way. I'm 73 years old and I lost my friend." He continued to speak over her. When it comes to their abilities, I believe this place does a great job. Customer service...I guess, just make sure this guy stays in the morgue and doesn't touch the phone cause the guy made my elderly mother cry today.