Diana, Mr Tarvar, Lucas, and Corrisa... you know we absolutely love you and to us you are and…read morealways will be our family! The way you handled and cared for our Gabby was second to none of us, in fact you thought about all the things we would have thought of and you also covered all the bases and even thought of things we hadn't thought of!!! Forever grateful for God giving us YOU for this moment in our life!!!

Leroy and Agatha Weeneyscab are the owners of this place. Really good experience except we had a…read moreservice for a two year-old here and it ended up in their toilet. Awesome place just stinks really bad and it hasn't been cleaned in a while.

When my dad passed away, the female who made sure our family was pleased with how he was presented,…read morealso made the process a little easier just by being so attentive. She made sure every wish was granted to the best of her abilities from the moment we walked in to visit on the day of his wake to the time we said good bye. Words could not express how appreciative I was for everything going so smoothly and especially for how comforting she was. Currently, there is a family friend being laid to rest and my mother is unable to attend the services. 48 years, she's looked for him and when they finally reconnect, he's called home. Needless to say she is devastated and trying to hold herself together the best she can. The man answering the phone (I guess in embalming), I am assuming has grown irritated with her many questions and attempts to contact her friend's children because I heard his tone and the things he said to my mother this morning when she tried one last time to catch one of the kids in passing/leave her number so they may call her. "I already told you. The obituary won't be out until next week. We have a weekly news paper here. You've called and called. I told you I would send you an obituary. I don't control the news paper." Now, imagine he's saying it in a sharp, passive aggressive tone. Those words may not seem harsh when you just read them, when your heart is broken and are calling for comfort, they are. She's been crying her eyes out for the past 30 minutes, sad because of her friend, feeling bad because she can't make it, and now, feeling like she's done something wrong for the man to talk to her the way he did. With tears rolling down, she said, "I thought they were supposed to be soft spoken because the people calling are usually grieving." I told her, "An a**hole will be an a**hole. Let him go about his unhappy life and try your best to remember today is about Punch and all the great memories you had, and that moment when y'all finally found each other again." She had even confronted him, saying, "Sir, you don't have to speak to me that way. I'm 73 years old and I lost my friend." He continued to speak over her. When it comes to their abilities, I believe this place does a great job. Customer service...I guess, just make sure this guy stays in the morgue and doesn't touch the phone cause the guy made my elderly mother cry today.

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

We got a phone call from the police that our mother had passed in her sleep. My brother lives hours…read moreaway, and I live out of state. With a small town, we didn't realize that there was no coroner. By local default, she was taken to Charlie Marshall. Trying to process it all, and confused and dazed with how, what, and where, we also had some concern that she was already at a funeral home. To us, that meant a commercial company was going to start preying on our distance and tallying up fees. I called on a Saturday I think. Come to find out they were closed, to have employee appreciation day. Wow, that alone - funeral home taking time to support their employees. But stil. someone called me back that same day. Immediately kindness and compassion and confirming contact on Monday. The funeral director, Aaron James, called the following business day. When Aaron realized what situation we were in, in my opinion, he went from Funeral Home Director, to guardian angel. He called during his own personal family time to check on us. He helped us to expedite processes with information that helped us tremendously. Things we couldn't even find online when we were frantic for options, and thought we'd be caught up legalities and red tape that neither of us knew how to navigate. Aaron helped us take care of everything while we were able to gather ourselves, and for my brother to get to the area. While treating our mother's body with dignity and grace. Above and beyond doesn't even come close to explaining what Aaron James, and Charlie Marshall Funeral Home staff did for us. They still called to check on us afterwards. Companies and people like those affiliated with Charlie Marshall FH are rare these days. We cannot thank them enough. Life long warmth and gratitude to handling us like people that needed help, guidance, compassion and kindness.

I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

Marycatherine and Adam made a typically difficult process almost pleasant. Their knowledge and…read moreunderstanding of the services and products were excellent. We could not have asked for nicer or kinder people to deal with, while making arrangements for our father and mother.