I was a patient here two years ago, and am local. I did not have dental insurance and I signed up…read moreand paid for the dental program that they had. This year I signed up to have dental insurance with my health insurance and I scheduled an appointment, when I went in they kindly let me know that they did not carry this dental insurance. They were nice about it and my experience with the dentist on previous appointments was good. However, today, I decided I would like to go back to this dental office and just pay out-of-pocket, so I gave them a call. Halfway through my first sentence, the receptionist rudely cut me off. The conversation went like this; "Hi, I was a patient of yours and I know that you do not carry my insurance but I" She rudely interrupts with "what insurance do you have?" I replied, Ambetter, to which she literally scoffed, repeating "ambetter?! We don't carry Ambetter, that's like Medicaid" with a complete disrespectful and elitist attitude. I said I know you do not, I literally just said that and was trying" she cuts me off again with more attitude and scoffing, by this time I am done and no longer want to even go here. I told her never mind and hung up the phone. I am sure they have caller ID. They should've returned the call and apologized. I'm trying to pay you cash. I'm not looking for handouts. I only have this insurance because my employer does not carry insurance, I don't know why rude people continue to work in customer service, but I'll be taking my services elsewhere.

I needed to be seen by a dentist for my emergency and Dr. Henry and his staff welcomed me within…read morehours of my call and helped assess the situation. The very welcoming, professional and down to earth way of caring of Dr. Anthony Henry and his staff while I was at Northwest Georgia Dentistry was so very refreshing and instilled hope and trust in me. It greatly eased my anxiety in regard of dental procedures. I appreciated it so much that Dr. Henry and his staff took precious time out of their regular schedule to address my emergency and to listen to my concerns and answering the many questions I had. I highly recommend Dr. Henry and his staff. Looking forward in building this patient-doctor relationship. Very thankful

Dr Perry is the best. as someone who has never enjoyed going to the dentist, all the staff make me…read morefeel at ease. I would never trust anyone else with my dental care.

They were a great dentist office initially until I needed a major procedure. So, having many…read moresignificant dental issues throughout my life I ALWAYS ask for an insurance preauthorization, meaning the dentist office confirms benefits with the insurance company prior to starting any work to avoid any surprises. I was told we did this, I signed the estimate (told it was an insurance preauthorization) and we did the work. Six months later I received another large bill for the work, on top of the nearly $1,000 deductible I paid at the outset. It turns out the dentist DID NOT get a preauthorization for the work and I am now stuck with the excess bill. They did say "sorry" and said they would note that in the future we would always get pre-authorization for major work (too little, too late especially when I was told they did this), but, unfortunately, I am on the hook for the full short amount since it was only an estimate. Estimate I understand, big mistake caused by cutting corners at your customers expense, I will not accept. So now I am in for around $1,200 out of a $1,900 procedure. To be honest, I most likely would have shopped the procedure around other local dentist, delayed the work, or sought an alternative since $1,200 is not a small chunk of change. However the biggest problem now is that I no longer trust the dentist to do what they promise they will do and I can no longer trust them to be honest rather than cut corners at their customers expense. Unfortunately for them, I hold honesty and integrity to be some of the most important factors in dealing with a business, especially anything medical/dental since they are extremely important to my health and well-being, and wallet! In addition, while on the phone with the insurance company to dispute their underfunded insurance payment, I had to eat crow and apologize (for claiming they were committing fraud for stating they would cover said portion and then short paying) when they informed me that they never received a preauthorization and their portion was in line with our insurance policy. I was admittedly short and terse with them since I truly believed I had a preauthorization. That was a 45 minute, back and forth waste of time, where the poor agent was subjected to me accusing them of pre-authorizing a procedure they would never cover in the first place (at least to the extent the dentist said they would). BEWARE WHEN CHOOSING THIS DENTIST AS THEY MAY NOT DO WHAT THEY SAY THEY WILL DO!

Great dentist. My son and I have been going to Dr. McKenzie for over 20 years. He is always kind…read moreand explains everything before he begins. My son is handicapped and he loves Dr. McKenzie. He has never been afraid of going to the dentist. I've been to several dentists over the years but no one comes close to Dr McKenzie.

From the owner: Rick McKenzie Dental Office provides crown and bridgework, bleaching, exams and cleaning, and…read moreemergency dental services to the Ooltewah, TN area.

Okay so here goes. I hate going to the dentist, it is at the top of my hate list. So last Thursday…read moreI had my first appointment with Dr. Snyder. When we arrived her entire staff was super friendly. They had everything ready to go and we literally had to wait less than 5 minutes.. I can't say enough positive things about her staff.

I've been here twice for routine cleanings/exam and once for a small chip in my front tooth. Both…read morecleanings were superb and the chip repair on my tooth was quick and painless. The office staff are friendly and informative. The atmosphere of the office is relaxing. 10/10

Literally the best dental experience I have ever had. This office goes above for their patients…read more Every time I go in they are clean, professional, personable and efficient. Great hygienists who take the time to get explain the process and follow through. Both dentists are super friendly and caring. I wouldn't consider going anywhere else.

My family started going to True Dental when our dentist, Dr. Thompson, joined the group. We…read morenoticed that service started to slip after they moved to their new office on Gunbarrel Rd. The last three visits my husband and I have had, we've been called back 25-30 minutes past our scheduled appointment time. It's frustrating to arrive 10-15 minutes early, then see everyone that arrived after you called back before you are. As many times as they call, e-mail, and text with appoinment reminders, I expect them to honor my time and be prompt as well. But most frustrating is the lack of communication of Dr. Thompson's departure. I visited him in September, with a follow up the next week. I was surprised that a different dentist performed the procedure. When I asked, I was only told that Dr. Thompson was no. longer with True Dental. My husband called before his visit a few months later asking who his denist would be, but was only told the practice had several dentists. He didn't find out who his dentist was until he was in the room. There has never been any formal communcation about the change. We are looking for another dentist with a smaller office that provides more personal service and values their patients.

The veneer on my front tooth broke less than 3 weeks from my son's wedding. When I went in 4 days…read morebefore the wedding to have the permanent veneer applied, it didn't match my other teeth. Dr.Stanford wanted to make sure "I loved it", finding a way to change the tint to match that same day. Thanks to the True Dental team, I do love my smile.