*** The owner said this review is fake man I'm gonna ADD THE CHARGE FROM MY CREDIT CARD TO HIS STORE lmao *** whackest energy ever bruh I'm not gonna go out my way to review your shop you think I like being this annoyed?? ** never once attempted to return the bag I bought as you can see I bought it and posted the review within the hour so it's just more cap for y'all's entertainment ** * Also even if that was my boyfriend (which by the way I would be lucky to have him that's a hot man I was with) why you gotta point that out like it's a bad thing? * * final commentary - he has now switched up his response 3x to say that now somehow I didn't walk into his stores idk how that could be because I walked into the store to buy the bag... and I spoke to his employees... like bro just say sorry what's wrong w you * Just say you're sorry that your employees are haters and keep it pushing lol I asked if it's possible to exchange the bag for a diff color and they said no which I was fine with and they told me this BEFORE I purchased the bag... why would I move forward w the purchase if I wasn't comfortable keeping a little $200 purse hahaha I must have had a divorce with every single employee in the store in my past life cause everyone was looking at me so crazy! :) Congratulations. I had to pop the yelp app out to write this review which I haven't done in over a year! (I think.) There are some interesting clothes here & some great sneakers for about 20% over marker which makes sense given the overhead of the space. The reason I would usually pay that overhead is because of the customer service in such places... not here I guess the employees are trained to be haters. That's my only explanation because I've genuinely never been so annoyed and upset after buying something :) Tons of other businesses have 5 star reviews... what's the excuse here? I'm gonna make a bet. I have $100 on this store closing within the next 2 years as a result of the employees in the store. This is such a shame. Town square needed a cool store like this but this is not it /: Hire some people that actually enjoy street wear and dress like it! Again congratulations man ! read more

GrailStorm - Shoe Stores Near Me - Las Vegas, Nevada

I've done business before with grailstorm but this time is the last time for me. Came in around 6pm with some shoes to trade or get cash and one person in front checked them with the light and took out the insole started inspecting everything about the shoe and the box I get that. A second guy comes out and shows the other guy then the first guy goes to the back for 5 mins comes back and says he passes on my shoes. I ask what did you see off about the shoes. He says he doesn't feel comfortable taking them says I should go to coveted I said I got them from coveted he stayed quiet and said nothing just blank stares from both. I left disappointed. It's rare for me or someplace I also do business with to take or buy fakes so I double checked myself with the legit app and my shoes came back authentic. This isn't the first here. read more

GrailStorm - Legit App Authentication - Shoe Stores Near Me - Las Vegas, Nevada

Good prices for a store. Not so great employees. I received store credit for a pair of shoes that I brought in. Then, with that store credit I got a pair of court purple dunks size 11 (pictured below) and received a mismatched size pair of shoes. When going to get the shoes authenticated before selling, this was discovered. Left pair is a size 9.5 and right pair is a size 11. Store was very unwilling to work with me and did not contact me back after calling multiple times. The store clearly did not thoroughly check the shoes as both of the shoes were labeled a size 11 on the sticker within the sole, but if you actually check the shoe the size tag that is within the shoe confirmed that one shoe is NOT a size 11, and was a 9.5. (Pictured down below) Ive consigned tons of items with this business but will never return, and will continue to tell others about this bad business! Very simple mistake that could've had an easy resolution. I am glad it was only a $250 mistake! (Lol, the shoes are quite literally different sizes. How could that not be caught?) Aloha read more

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I've been consigning with Grailstorm for about 3 years now & have nothing but good things to say about this business. I've also done cash outs with the owner multiple times and he always looks out for me with reasonable payouts. Also the staff is down to earth & never anything but respectable in my personal experience. Made lots of money with them to be exact. Looking forward to doing more business with them in the future. read more

Went shopping here during the holidays! Lots of high end shoes and apparel from many of the major brands. Nike, Adidas, Supreme etc. They also carry Funko Pops, Hikari, Bimtoy Tiny Ghost, Kaws, Bape and other Designer Vinyls. We were surprised to see the variety of selections they had for collectors of all kinds. There are a couple of Key Master games also located in and around the store where you can try your luck or skill at winning some shoes or pops. The shop is very clean and the staff is helpful and friendly. If you don't see something you're looking for, just ask, if they don't have it in storage they have a good idea of where you can find it. If you cant make it to their store when the grails drop, they have all their items on their website for sale also. You can even buy online and pickup in store at your convenience, perfect for "copping that heat" before they sell out! They carry a few GrailStorm branded items that are very reasonably priced, shirts, socks and other items that make great gifts. If you have an Instagram profile, be ready to pose with your purchase because they try to post every customer on their Instagram! read more

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I'm going to be honest if you wanna sell shoes, just sell them on StockX or GOAT. Can't speak for the consignment, but the offers are ridiculously under. Brought in 4 pairs of shoes. 3 pairs of dead stock Yeezys and a pair of limited Marvel ultra boost. Looked at the Marvel shoes and didn't even acknowledge them and say they weren't interested. Just slid them to the side. Offered me $550 on three pairs of Yeezys size 11. I took a look on StockX to price them out and the three pairs with Just shy of $975 I would have been cool with $800 maybe even $750 but for 3 pairs I know you'll all mark above 350 is wild. Looked on goat just to see what they'd offer and it's $840 after they take their cut. Don't get taken advantage of. I know they gotta make money but that's almost 50% profit in them. read more

Great selection of hypebeast clothing and shoes. Prices are reasonable for the brands. Great location and ample parking at the mall. read more

GrailStorm - Chillin w the Simpsons while my husband rakes through the racks. - Shoe Stores Near Me - Las Vegas, Nevada

I've shopped with and sold to Grail Storm for the last year or two and have always received so-so service but this visit tops the cake . There's a young (maybe 20) year old , professionally challenged female that works in the front (Asian maybe ? Braces with an awful attitude) she has NO business representing a business/brand OR working with customers . She has very limited social knowledge and is not well versed when it comes to shoppers of status. I placed an order online, come to the store to pickup . When using certain credit card companies, the card number will be disguised for privacy (scammers , etc) . I present the confirmation email and my ID . The uneducated cashier says I cannot pick my order up because the card does not match and therefore must cancel my order . This isn't my problem , my problem is when she calls the owner to make him aware, she explains as if I used a prepaid card (this is clearly not the case) . After correcting her several times , I cancel the order and pay for the shoes AGAIN while present . Her attitude is nasty, she is incompetent and I would discourage anyone in Las Vegas , local or visiting , from patronizing this business . I have avoided her in all my previous visits but unfortunately , she was the only one available to assist , which she was incapable of . Also, the shoes I purchased do not have the paper inside to cover and separate the shoes from one another . Very tacky and very VERY unimpressive . Please hire people who WANT to work , who are knowledgeable in the product and who are capable of operating above a third grade level without assistance . I will NEVER come back to this store and would pay more elsewhere for an acceptable experience . This was beneath me . read more

Poor customer Service and rude! 5 people sitting around register and on glass counter top of register, shooting the breeze doing nothing. I asked to see an item in glass case, sales rep says Ok. And they all continued to talk and paid no mind. So i asked again, and all had an attitude, they actually were waiting for another attendant who was already busy to get the keys from them to open up the case. Why couldn't one of them walk 10 feet to help us , I don't know but still scratching my head on this one. If it's about sales, longevity of a business and customer relations then provide the service you are hired to do! Talking about waste of money on people not doing their jobs! With all those workers, no one even came up to us when we walked in to see if We needed help or had any questions. I was definitely upset and At the end, they told me weren't going to serve me and escorted me out of the store. Maybe some on the job training in customer service would have made the experience and day a better one. I've purchased form Grail Storm before and was greeted and tended to as a customer. Well, those days are long gone, no longer a welcoming atmosphere. No longer will shop there!! What a disappointment! Words of wisdom, your business success is based on customer loyalty(period!) read more

DON'T GOT HERE!!! The worst experience purchasing shoes. This store made an error and I'm forced to deal with their mistake. After my husband had gone to speak with the associates to try and fix the mistake. The manager had the audacity to call and tell me that I need to speak with my husband on how he speaks to people. I didn't realize that their mistake included a scolding from the manager. The fact she was blowing up my phone with repeated calls to give me this message. The proposed exchange had me loose money, which is not my fault and unfair. The exchange was for the same shoe which was purchased the night prior, less than 24hrs ago. Which were never woren. What kind of customer service is this??? People are better off going to wave and urban necessities. At least these places are professional when dealing with customers. read more

MESSAGE TO ALL SNEAKERHEADS!!!!! If I could do negative stars I would. I'm a avid Jordan collector. This place should not sell jordans. They make their profit from mistakes and making the customer pay for them. These people called my Wife to complain about how I was speaking my to them. Do they not know how to handle or deal with upset customers? I have purchased jordans from other stores here in LV and they most often offer a great experience. This store on the other hand did not care about their customers at all. Do not go here. read more

Went in because my partner said he heard about them. I always wanted to get into collecting sneakers. Went up to the gentleman to ask him some questions and he was pleasant and helpful and didn't talk down to me. Also he introduced us to a girl that finished our transaction and she was just as helpful and chill. Spent allot but now I have the first sneakers for my collection. Thank you! read more

GrailStorm - My haul - Shoe Stores Near Me - Las Vegas, Nevada

Terrible employees, I walked in to have all this losers just staring,not a single hello. Today is 2/11/ 2022 at 12:10. Just in case anybody with a brain is managing this store. After this unconftable experience. I will never walk into this store again. It's not like they were busy, they were all just staring behind the register. And I was the only shopper in the whole store ZERO COSTUMER SERVICE SKILLS / BAD VIBES I will never understand mall employees who make costumers feel like they shound be there... like relax y'all ain't even getting payed 15$ and hr and y'all over here acting like y'all own the company. Girl bye y'all need to wake up and smell the coffee All this bad reviews all have something in common. Stop hiring people who don't even wanna be there. This ain't no Versace store y'all selling used shh. What's the point of having 4 employees all behind the register doing ABSOLUTELY NOTHING? read more

Their prices are usually very high. Other than that, the workers are very nice. It's just like why would I buy sneakers that are way more expensive than the resell price when I could just get the same shoes for cheaper from like StockX or Goat. read more

Great customer service love it here ! They have a great selection of shoes and customer service is great. They helped me accommodate my needs , showed me everything in my size to make it easier . Will be coming back. read more

Did a few consignments here and never had problems and gotten paid within a few days but just recently sold some bred 1's and still waiting for funds contacted them but didn't get a definite answer on when will I get paid, will update as soon as I get updated, but still their prices are reasonable and got a lot of selection of shoes, supreme, & funko. Support local businesses. I recommend this store to anyone that's a fan of sneakers. read more

They have a good selection of shoes and clothing, but anytime you want to sell shoes to them or do consignment they low ball pretty bad. They base it off the lowest price. Not even fair market value. But if you need a specific shoe most likely they might have it. read more

Stuck at home and on a shopping binge, I visited the GrailStorm website. I saw their company logo on a mask which I thought was cool and purchased some. I had purchased other masks via Facebook that I have yet to receive. Not with GrailStorm, fast shipping, and quality merchandise, I knew I couldn't go wrong! There's so much they have have that I want, I know I'll be back for more. Right now, you also get a free mask if you buy over $30! I've been at their store before and purchased some collectibles so online shopping was a plus! Shoes are clean and shirts are lit! Great staff and Customer Service! read more

GrailStorm - Shoe Stores Near Me - Las Vegas, Nevada

Super cool store I frequent when I'm in Las Vegas. They have the latest yeezys and Jordan's in-stock. My son loves it... he's a six kids so he still has a size or 2 to grow to get in what he really likes, but they have cool tees and trinkets like backpacks and wallets read more

This place is WACK!!! Can't look up products correctly. workers to busy playing around to do their job. they rely on you being a dumb tourist. i know two people for a fact sold them and them selling fake sneaker. beware this store is full of clowns read more

I feel like this is a stop by , look , and leave type of shop. I Just don't think the vibe is there and i'm honestly surprised they're still in business I doubt it'll last long. read more

They charge different fees for shipping. 1-3 business days or 1 business day. Almost $60 and THREE business days later, I'm still waiting on shipping updates on a priority express shipped item other than 'shipping label printed'.. I called the store to get assistance and was told that its not their problem that they pay USPS for express shipping and they don't ship. Lol. Really? I pay them over $800 for an item and I need to take my concerns to the part office. Woe! Last purchase from this place. I've spent over $3k here since Christmas. Never again. read more

Amazing customer service, had one of the employees help me out on what exactly I wanted. I chose a pair of Jordan's and the employee made sure it was well fitted and that I actually loved them as well. Def will be coming back! read more

First off...so glad they're moving to Town Square. Employees are nice. Very very reasonable with pricing. Actually cheaper than online. Shoe selection is good. They have tons of the popular stuff. They also got the gems people are looking for. I will be back for sure. Support local. read more

They be mad taxin on shoes. They sell for more that what they are worth and overprice stuff by a lot. Not worth buying when you can find better read more

Great store and customer service ! Will keep shopping here! Ean was very helpful showed me what I had in my size made the whole process easier ! read more

I've spent thousands of dollars here. I tried on a shirt and a worker here proceeded to say an inappropriate comment about my body. It's so disappointing after my dedication to shopping here! Will never come here again for shoes. Be cautious if you are a woman ‍ read more

Love the shoe selection and SEBASTIAN was awesome! So helpful and went out of his way for exceptional customer service and so personable. Insisted on lacing my shoes up for me too. Will definitely be back to buy more shoes from SEBASTIAN. read more

Best place for the freshest kicks, if they don't have it they will find it. Don't need to look elsewhere, they got whatever it is you want and at fair prices. read more

The staff and the owner of GRAILSTORM Uri great service!!! The best consignment store on the planet for exclusive sneakers.

That's right never know that you pay for shirt that you can't even try . You have to pay for it first before you can put it on see how it feet's. once you pay for it it's yours sales are final and you are talking about $ 100 t-shirt not gucci not Hugo boss not Louis Vuitton nor Versace just some regular T-shirt made in some where in South America .the quality is so so poor read more

These guys do have a great selection of hype but i do not recommend consigning through these folks. I called and asked if they would be interested in a waist bag i have and the guy i talked to said "yeah bring it in!" With zero hesitation. I then drive all the way there, just to be told they aren't buying bags.. I tell him i called and talked to someone and showed the phone number and call i was just on 20 minutes prior and it was the same exact number he had on the phone that was in his pocket that he claims is the store phone. I was basically told that an associate answered and they Aren't involved with the consignment side of the store. Makes no sense to me why an associate would be comfortable saying yes without proper authorization. Seems to be carelessness. Ive always had good experiences here but this last time had me really worked up. Just the blatant disrespect to my time makes me not want to come back. Maybe this is just a bad rotation of associates but the last time i went in a few months ago it was a great experience. Hope management can be more observant of associates approving people to come in to consign without proper authorization. read more