I have filed police reports and fraud complaints with local authorities and U.S. government agencies, submitted formal complaints regarding the hotel's handling of this incident, and am pursuing legal remedies.
For a hotel that markets itself as a five-star luxury property, I expected professionalism, neutrality, and concern for guest safety. Instead, I was removed from accommodations I had paid for, denied the opportunity to secure my belongings, and left feeling unsafe.
I cannot recommend Hotel Victoria Gran Meliá based on my experience. read more