I recently booked two rooms at this hotel and, unfortunately, my experience was far from what I had…read morehoped for. I booked the presidential suite room 201, and was extremely let down upon arrival. The room was outdated, showing signs of wear and tear that suggested it hadn't been remodeled in decades. For the hefty price of $2,400 a night, I expected a much more luxurious and not dated room. My other room 101 was actually nicer and 1/2 the price.
After expressing my concerns, the staff did offer me a different room 105 that had been remodeled, although it was not a suite. While I appreciated the effort, it was disappointing to have to downgrade when I had specifically booked a suite for that price. They mentioned they would speak to the booking agency regarding the price difference or possibly cover my dinner as compensation. However, at the end of my stay, I was surprised to find that nothing was taken off my bill.
The hotel is situated in an amazing location. However, the outdated rooms and the lack of care from the staff left much to be desired. I felt that the staff didn't prioritize guest satisfaction, which really detracted from the overall stay.
Overall, I cannot recommend this hotel unless significant changes are made to both the accommodations and the level of service. It's a shame, as this place has so much potential in such a prime location. Knowing other real luxury resorts are near the area we will just stay there next year.