What qualifies this as a 4 star hotel? Staff at reception is very unwelcoming and rude.
Let's start off with actually walking into this place was a disaster. The revolving doors were only open enough for one person to fit through. We were traveling with children and the stroller would not fit through. We tried to squeeze through and got yelled At, WAIT WAIT.. Wait? For What? For the only door in the place that should be working? Mind you we waited 5 minutes for someone to come open the door wider for us.
Got there early and needed to drop my luggage off, they have a do it yourself luggage drop off area that anyone can just walk in and take your things, I've never ever seen anything like this.
The "bar" if you can even catch it open.. is mediocre at best. They have a beautiful view on the roof but no restaurant or bar, What a waste.
Walking through the hallways chipped bright purple paint on the walls, marks on the walls, not maintained at all and it smelled.
The room had a nice balcony with a view but that's about the only nice thing about it even though the railings had rust.
Marks on the wall, the air conditioning vent was disgusting with dirt all around it and it barely kept the room cool. Dust on the tables, bathtub with mold in it.
Everything was terrible, but the most disappointing was how rude people that work there are. Not welcoming at all, no help, even at breakfast they made a big deal and gave us dirty looks because we had kids and a stroller. read more