What an amazing experience! To say my wife and I were pleasantly surprised with the way we were…read moretreated is an understatement! I was last in Capri 20 years ago and it has been my dream to always come back and to show my wife the amazing hospitality and beauty that is Capri/Anacapri. First off, you can call the hotel when you get to Marina Grande to let them know you've arrived and they will send a shuttle either for you and your luggage or just your luggage so you can go straight to the hotel or you can start exploring from the Marina and work your way up. To say we were shocked when we got to La Piazzetta and saw everyone in designer clothes and designer shops as far as the eye could see was an understatement, immediately I got a wave of imposter syndrome and regret of bringing us to a place in which we no longer belonged. Then, we got to the hotel. We got there very early, around 9:30am due to a sporting event happening during normal check-in time which was going to shut down the main road (the only way to get to the hotel) during normal check in hours, to see if we could store our baggage until after the sporting event ended and we could check-in. Not only was that not a problem, they immediately said "we can have your room ready in an hour and a half"! Granted, this was a special circumstance, please don't try to take advantage of their kindness unless it's a necessity. Not being prepared for how high-end Capri had become, we weren't necessarily "dressed the part", my cargo shorts and flannel/North Face fleece surely stuck out to them but they didn't let it show to us. Not once were we treated any differently than the guests dressed head to toe in Fendi or any other designer you could name (believe me, if you can name it, we saw it). At one point, we were leaving for the morning and a staff member asked which room we were in, I misunderstood and thought they were a lost guest because of how well they were dressed and tried to give them directions on which rooms were where (insert face-palm emoji here)! She gave me the Italian version of "oh, bless your heart" more or less, lol. The hotel has a shuttle that runs all day and into the evening to and from La Piazzetta which was such a great perk, it runs every 15 minutes, the drivers were all very professional and friendly! We were greeted each time we entered the lobby with smiles and welcomes and were asked how our day was or what our plans were, how our boat tour went, etc. The entire staff went above and beyond with kindness and hospitality and they don't know how much that truly meant to us both. The room was immaculate! We had a seaside view, you can see the Faraglioni Rocks from the hotel and we could see them perfectly from our private terrace as well, they happen to be one of if not my most favorite things that I've ever seen and I've been dreaming of seeing them again since I first came to the island as a teen. To wake up to and see the sunset with them was a treasure. The hotel has more than one restaurant, we dined at the main one just off the lobby and the food was delicious! The tomatoes in the caprese could not have been more fresh, the mozzarella di bufala was to die for, the seafood was local, dessert was fantastic! We were even given a traditional Limoncello shot with dessert but politely declined as I'm almost 2.5 years sober. This hotel will forever be the ONLY place we stay on Capri and I don't recall ever having an experience that made me feel like that about a hotel. Thank you all from the bottom of my heart for such amazing and kind treatment!

Had a far less than ideal experience. The only redeeming quality was the view. Couple notable…read morethings happened: - To start, our room smelled very strongly of mildew/mold, which we suspected to be from lack of the hotel's regular servicing/maintenance of the AC unit. With lack of servicing, an AC unit can start growing mold spores inside. My bf is particularly sensitive to mildew/mold and it causes him to break out with an allergic reaction. We tried to explain this to the reception staff but they didn't seem to get it. We tried to have them at least clean the AC unit, which they were very slow to finally do and the process took about an hour and a half of us repeatedly going back up to reception to remind them. When it was finally "cleaned," we went back into the room and found that the staff had sprayed a horrible smelling strong air freshener in the room, clearly to try and cover up the mildew smell. The fragrance actually smelled WORSE than the mildew and I started getting a horrible headache. They weren't able to switch our rooms that night since the hotel was fully booked, which I understand, and unfortunately there were no other nearby hotels with availability for us and it was getting late into the evening. So, we slept in the room with the doors open to let the room air out. The staff never once offered us anything for the inconvenience -- when I asked whether they could at least knock off half the cost for the night, they said they couldn't do that and offered us some drinks instead. ??? The next day, they were able to switch us to a new room (they told us the night before that we would get a "nicer" room), and the new room was just the room right next door and felt smaller than the first and was not nicer by any means. Still a faint smell of mildew in the second room, but we were ready to just give up and put up with it. - The second room's toilet seat was broken which was another ordeal to get fixed. - Then we took a look at the AC unit in the second room and what do we see? Mold! Black mold. And we found mold growing on the telephone cord in the bathroom of the room. We told the reception staff and showed them pictures. They just didn't seem to get that mold in a hotel room is unacceptable and a literal health hazard. They then showed us around two more rooms which were fine but we, at a minimum, wanted a refund for the first night for the inconvenience caused, lost time on our vacation dealing with the issues and time spent changing rooms, and most importantly the health hazards posed to us by breathing in the mold. The reception staff person (Vincenzo) began getting more and more upset and raised his voice to us that he was getting impatient with our requests (well, so were we, we didn't want to deal with this on our vacation....). We contacted the booking agency (Hotels.com) and were on the phone with them for 45 minutes to try and get a refund for the first night. To keep it short, at first Hotels.com offered us just a 10% refund ($150). This was laughable and we *eventually* got them to refund us the first night. - We ended up taking a new third room at the hotel. I took a shower in this third room and after the shower noticed a large pool of water beneath the sink. Turns out that water was backing up out of the cleanup because of a buildup of soap scum and hair (um gross). We had maintenance come by to drain it and our entire suite smelled like sewer gas. To top that off, the bathroom has no fan for some reason which is foul, so the smell was stuck in the bathroom. Also, breakfast buffet, dinner, and bar drinks were mediocre. We ate dinner at the hotel one night and had grilled fish which was not seasoned at all and a foul smelling black liquid came out of the head of one of the king prawns we ate. Thankfully, we didn't get a stomach bug. The pasta we ate was good. Again, only positive thing about this place was the view. Will not be returning even if this is the last place available on Capri. The front staff person is also in major need of customer service training. His behavior was unacceptable. BEWARE BEFORE BOOKING!

Beautiful small boutique hotel set in Postino by the water…read more Beautiful views and even better service. Carmen welcomed us as we entered and made sure we knew all the extras her villa offer. Close to shopping . 5/5 service . 5/5 sea views 5/5 breakfast with fresh pastries , made to order coffee, fresh squeezed juices , yougart and the best views in town and breakfast staff from Jamaica , Argentina and Siri Lanka.They were exceptional and made our stay amazing. Luigi M.was sooo great with customer service and a good listener of all concerns. Only concern: 1/5 wifi not working 3 day stay,unstable electricity which went out 7 times including while in shower .Unable to take elevators but if you are fit enough stairs are not a concern. Close to the beautiful town and ferries to Capri 7 min walk from hotel. Return: definitely . It was a beautiful place to stay and staff was bene... amazing!

(This is the review for the hotel bar.)…read more This is a super chic cocktail bar! We came here twice for drinks during our recent stay. The inside is decorated in whites and blues, with fun floor lamps and various fish art. I enjoyed my campari spritz and my family all enjoyed their drinks as well. The service was very personable and welcoming!

Beautiful reception room with Italian motif. Gorgeous floors, beautiful Italian furniture and…read morevases. Our room was a suite with two balconies, and a picturesque view of the sea and Mt Vesuvius. Our room felt secluded and private. Beautiful and comfortable sofa and chairs in the room with all the bathroom amenities you would want. We would love to come back and spend more than the four nights we were there! I would highly recommend the hotel installing some safety features in the shower, as it is very slippery and there are no rails in the shower to hold on to. I would imagine someone has probably slipped. The breakfast was enjoyable and relaxing, the omelet maker girl was very nice! We really enjoyed walking the grounds including the cave to the waterside. It was a beautiful pool and very relaxing with drinks. I would also recommend the hotel accommodate travelers who would like to mail a post card and do it for them. Most hotels will mail it and even put the postage on the card. I would also recommend water to be handed out at the concierge or lobby desk for NO CHARGE. We had to pay 7 euros for one large bottle. We have stayed at other hotels and they just ask how many boxes of water we would like. This hotel is close walking into town, we would definitely go back!

Very close to city center and shopping. Hotel was amazing and the staff were terrific very helpful…read more Main restaurant in Hotel is a must go! Thanks for everything

Great hotel, great location,amazing views, and the staff was so helpful. We will stay here again…read moreand recommend to friends.

Sorrento and the coast of Italy are absolutely amazing. The fresh foods are outstanding. It really…read moreis true farm to table and this hotel is beautiful!

Rooms were small but clean. Ac worked great. Staff was great shower was very nice. Location was…read moredecently close to attractions.

I found Hotel Gardenia in Frommer's Guide Amalfi Coast. We stayed for 5 nights. The hotel provides…read morefree parking, which is a big plus in Italy. The rooms were clean and the breakfast was quite good. We used Sorreno to explore the cities on the Amalfi Coast. There is also an excellent laundromat on the oppisite side of the street as you head into town. We will be back in October ! Michael and Patricia Frieri Irving, Texas

What a lovely hotel ! The staff is so friendly and make you feel so welcome. They are warm ,…read moreknowledgeable and very helpful. The hotel has stunning views and rooms are well appointed. The decor is on point. The roof top pool and restaurant are a treat to enjoy. We had a fantastic day and totally recommend this gem.

An Unforgettable Stay at Hotel Villa Franca, Positano…read more Hotel Villa Franca offers the most breathtaking views of Positano and the sparkling sea--a setting that feels like a dream. The Michelin-starred restaurant, Li Galli by chef Savio Perna, delivers a truly exceptional dining experience. The rooftop with its swimming pool, restaurant, and lounge area is the perfect place to relax while taking in the spectacular panorama. Mornings begin with a generous breakfast and the hotel's spa and gym facilities provide the perfect balance of wellness and indulgence. From arrival to departure, the team's kindness and flawless service made my stay memorable. I was warmly welcomed with a bottle of Prosecco and pastries, and my room was upgraded to a beautiful, cozy sea-view room. The hotel's elegant design--with beautiful decorative pieces throughout--creates a sophisticated yet welcoming atmosphere. A thoughtful transfer service to the city makes exploring Positano effortless. My stay at Hotel Villa Franca was truly unforgettable; I cannot recommend it highly enough for anyone seeking luxury, comfort, and breathtaking beauty in Positano.

Everyone from bartenders, front desk support to housekeepers are here to help you with your stay.read more

Unfriendly reception lady and staff Rooms smell…read moreLots of stairs to get to it Will not go back

Hotel Savoia was our favorite hotel that we stayed at during our entire Italy trip. Such a cozy…read moreand special hotel in Positano, located in a central and convenient location. Less than 10 minutes walk down to the beach and bus stop, with lots of shopping nearby. Staff is so friendly and helpful. They assisted us with our ferry transportation due to cancellations from windy/rainy weather while we were there. Upon check-in, they also provided restaurant recommendations and answered any questions we had during the check-in and check-out process. We absolutely loved their breakfast - all the food was so fresh, coffee was made to order and served personally to your table, and their staff was so attentive. We stayed in a room with a balcony and the Positano view was breathtaking. We spent our evenings out on the balcony which was the perfect way to end our days. Rooms were clean and beds were comfortable. Beautiful hotel and would absolutely stay here again!

Walked in on Housekeeper Going Through Our Things…read more We stayed two nights. On the second night around 7 PM, we returned to our room and caught a woman--who identified herself as housekeeping--going through our luggage and personal items. The room had already been cleaned that morning, and she had no cart or cleaning supplies. We reported it to the front desk immediately. Their response? "But was there anything missing?"--completely dismissing that someone was in our room uninvited and actively searching through our belongings. This experience left us feeling extremely unsafe. No apology. No accountability. We would not stay here again.