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    Jump City Inflatables & Events - Castle bouncy house

    Jump City Inflatables & Events

    (15 reviews)

    Had to cancel a reservation due to medical reasons in our family. My initial conversation to…read morecancel my reservation was not very satisfying, but was contacted shortly after my initial call, and I have no complaints with the agreement we reached. I appreciate them taking the time to reach back out to reach an amicable conclusion.

    Absolutely the worst customer experience I've ever had. From…read morestart to finish, working with this company was a nightmare. Communication was virtually nonexistent. While I was aware they might arrive the day before the event, they gave no heads-up or confirmation--just showed up unannounced and only called when they were already at my front door. Thankfully, I happened to be home. Otherwise, they would've dropped the inflatable wherever they felt like. Even though I gave them clear instructions on where to place it, they ignored me and set it up in the wrong spot. When I asked them to move it, they said they couldn't--it was too heavy--and only had two people on the job. Then, without asking or informing me, they plugged one of the blowers into my neighbor's outlet. They told me the blowers needed to stay on for over 24 hours (until the event) because the inflatable was top-heavy and might not reinflate properly. That is absolutely unreasonable and a huge liability concern. Pickup was just as bad. They were two days late and again showed up with just two people who couldn't move the inflatable. Instead of calling for backup, they dragged it into my wild grass so my lawn service could mow--completely flattening that part of my yard in the process. Then they left it there for another full day. When they finally came back, they again brought only two people, had to call for two more, and it took them over an hour and a half to get it off my property. The complete lack of professionalism and communication was outrageous. I had to make multiple phone calls just to get basic updates. At no point did they take responsibility or show even a shred of proactiveness. I will never use this company again, and I absolutely do not recommend them to anyone. Save yourself the stress.

    Lakes Area JUMP4FUN Inflatables - Community Outdoor Summer Event!

    Lakes Area JUMP4FUN Inflatables

    (1 review)

    In September of 2019 we put a $100 deposit on a bouncy castle to be delivered October 5th for our…read moredaughters' birthday party. It was not able to be delivered due to weather conditions which was completely understandable. The owner was very great at communicating with us about this all throughout the week before the party and then said she would refund our deposit to the card used to secure it. A couple weeks passed and we had not seen the return so we reached out to her and she said she could not refund it to the card but rather would send a check, we agreed and a couple weeks later we still had not received a check. Her story this time was that she had since figured out how to refund us via our card so she was going to do that. I obliged although I was certainly getting frustrated. When that didn't show up on our card in a week and a half we reached out yet again and she said she thought it went through but it must not have so she would send a check. We did not get a check that time either and had to reach out again, December 26th we did actually receive a check in the mail for our $100 deposit however on December 31st the check was returned due to insufficient funds. Not only was I out the original $100 again, my bank also charged me a $20 fee for depositing the bad check. I called her on January 9th when I received the notification about the returned check and conveyed my frustration. She responded with a text the following day stating that she was going to be putting cash in the mail for the original amount plus the fee I incurred. It is now January 21st and I have still not received a dime. Very very poor business model to lie to customers and refuse to return their money. 10/10 will NEVER use this service again and will be seeking legal recourse.

    From the owner: Our Indoor Amusement Center is very clean, safe, and our staff is super friendly, respectful, and…read morefun! We do our very best to make everyone's trip to Jump4Fun the most fun they could have! Making memories with all their friends and families. We love hosting birthday parties, special events, field trips, corporate events, community events, and more! Whether you want an Indoor Event or Bounce Rentals we are here for you!

    Granite City Jump - bouncehouserentals - Updated July 2026

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