I have seen positive reviews of Granite Escrow at other locations and with other staff. We worked with Lori Wurzel from Granite on the sale of my parents' condo in Laguna Woods during the summer of 2023 and I have to say, it was a pretty terrible experience. My father has dementia, which is why my parents had relocated back to their original home back East, and it felt like Granite was coming up with tons of last-minute requests to verify his condition and our power-of-attorney authorizations. We would get tons of abrupt emails from Lori demanding new things with very little notice or time to comply, so we'd have to scramble to contact multiple doctors and sign and notarize documents. Not a positive experience at all, but we worked with another escrow service for the sale of their second property in California this year and it was just as bad, if not worse. It would be nice if escrow officers knew their jobs and could help facilitate a complicated process involving lots of documentation and signing rather than just ping you with a thousand emails and phone calls asking for things you never knew you needed for a real estate transaction. read more

Lori Wurzel was our escrow officer and she was instrumental in moving our escrow along during a particularly difficult time...COVID-19! Our escrow closed on 10/14/2020 45 days late, but not due to Granite Escrow. My husband and I have 50 years of combined experience as mortgage lenders with 2 major banks, and no one could have expected the delays and complications we experienced due to COVID. I see a previous review and have to remind everyone, it is not the responsibility of the escrow company to explain the process, rather it is your realtor, mortgage lender and in our case the homeowner association at Laguna Woods Village. Unfortunately for us, the HOA was shut down for an unreasonable amount of time, creating a backlog and unnecessary delays because of poor administrative procedures. This is not escrow's fault, and our escrow team was extremely helpful in bridging the issues with all the parties. If you are purchasing or selling in Laguna Woods Village, we highly recommend LORI WURZEL and her team at GRANITE ESCROW. They are professional, highly knowledgeable of all the nuances of Laguna Woods Village, and easy to communicate with throughout the process. Most of the time, Lori answered the phone on the first ring...very unusual in our business. Job well done Lori! Escrow is always the unsung hero in our business. Thank you for your expertise and guidance, Dolores, William and Cynthia Stage read more

Lisa Rietz was very helpful and responsive to our needs. Look for a Lisa if you decide to use them. Although our escrow officer needs to improve in communicating the processes and updating us of the next steps and alternative courses of action. She never even returned my calls nor have I ever talked to her. The experience should have definitely been better `` read more

As a long time client of Granite Escrow you will not find a better full service escrow provider. Their team of professionals go above and beyond for all their clients exceeding all expectations. if you need escrow services, look no further than Granite Escrow. read more

While there are nice people working in this escrow office, the officer, Lori Wurzel, is not professional and needs major skill improvement. For a purchase that was closed in Nov., about a month and half later, we found out that the grant deed prepared by the escrow office had a wrong parcel number! This is very odd and unusual but what was even worse was how this was handled by this office after we notified the issue. We had to have many follow ups, talk to the title company, .... This was very inconvenient and concerning as our grant deed was indexed and recorded with a wrong APN.  Finally, after a few weeks,  the correction was prepared. The officer, however, did not apologize for their mistake and instead showed a very bad and unprofessional attitude. I am very unhappy with the officer, not just because of the mistake her office made but mostly the way she treated us. read more

Lori Wurzel is the most efficient and hard working escrow officer that I have worked with. She goes the extra mile for all of her clients. read more

Great team. Responsive, professional, friendly and very helpful when answering questions. Made a complex experience as good as it could have been. They handled a series of complications thoroughly and in a timely manner. read more