Update as of April 2, 2012:
To: Don - I already saw your comment that you copied and posted from Katie M. email that she wrote to me and Cc you on. That is nice that your company has friends and businesses that post comments for you under my review.
To: Peter and Marie - Unfortunately, my sister and I did not receive the type of service that you did. Perhaps our budget was too small for them :-( I understand about waiting for a quote, however,when I was told that I would receive a quote within a few hours and never received any type of quote, I decided to write to the owner expressing my disappointment fours days later. When we were walking through the warehouse, he gave us prices as we expressed an interest in some of their products. When we sat down to discuss the prices, that is when he became flustered. Normally when I walk away from any type of business, I have an idea of what I am working with. When I walked away from this business, I was confused and still had questions with no answers.
The employees there were very sweet and personable, I did not have a problem with that. I just wanted satisfactory service, no matter how small or large the transaction was (or is)... that is all.
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Although the employees seemed very nice, we walked away with nothing! We wanted a simple quote for three retractable banners and a tradeshow table, but we had to jump through hoops to get a quote! We never received the quote!
Our budget was around $1200.00 (with us providing the artwork to save on money). Maybe they could not work with a small company like ours and preferred the big bucks from the big companies... Oh well, we tried to keep the business locally... read more