They used to have a guy there that had at lest half a brain. The guy behind the counter now is…read morehopeless. It's disturbing that anyone might go to him for help with something. A good portion of the juice they have on the shelf won't be around very long as they're clear cut cases of branding theft. Today I watched him put a tester tank directly in his mouth with no tip what so ever and sat there puffing on it. The fact that he thinks that's sanitary or even remotely ok is crazy to me. After about 5 minutes of staring at him trying to get his attention so I could buy some wire, it seemed like he couldn't be bothered even acknowledge that I was standing there so I walked out with out even getting a word from him. It makes me sad that the only dedicated vape shop in the area is fallen to the depths that this place has. I guess it's back to shopping online for me.

By far one of the best vape shops I have been to in Connecticut. The staff are very educated and…read morevery informative on the products that they sell. If you are looking to stop smoking cigarets or already know your stuff about vaping this is the right place to hang out and socialize with a friendly crowd of people. I highly recommend this place to all the vapers out there to check this place out you will not be disappointed.

I went to this store during POSTED hours only to find they were closed. There was no signage…read morestating why but it was a really irritating wasteful experience. This is the perfect example why, there should be zero stars available as a rating. ZERO is exactly what I got.

Love this place so glad it opened up. Everyone needs to check it out. Great prices really great…read moreinventory from cigs , loose tobacco, vapes of all kinds, glass- rigs,bongs,bowls. They are also getting new things daily. I've seen it in person. Also the owner is the man! very respectful, helpful, and overall just a good person. I highly recommend this place. And I don't give out a lot of 5 star reviews trust me hahah.

I have been a customer for almost a year. Good selection, on the pricey side, nice owners but the…read morestaff is terrible. One employee attacked me with his hate towards law enforcement, another one is just as rude as it gets. Lost my business.

A hidden gem in town! I wish I knew about this place sooner!…read more First time in today and when I asked for a particular brand of cigar, the friendly man walked right into the humidor and made a bee line for exactly what I was looking for. Great help and super friendly service. Already looking forward to coming back!

They are fabulous there They are knowledgeable and very…read morehelpful They always know exactly what I need

Robert did a great job helping me get exactly what I needed. I've been looking for this type of…read morestore and service, and now I can stop looking. I appreciate the guidance and will continue coming to this store in the future. Thanks! Marti

An excellent selection of cigars! The walk-in humidor is well-maintained and kept at the correct…read moretemperature and humidity. I've never had a dry stick from them. Plenty of smoking accessories, and a wide assortment of vape equipment. The staff is always friendly, and willing to help you find exactly what you need.

Has a very well stocked humidor with a great selection. A little pricey on some but to be expected…read morefor a B&M. The staff is very friendly and the owner willing to bring in cigars you request. If your in the area it's worth the stop.

The store has a Big selection, staff was very helpful and I would definitely shop there again.read more

Horribke service, they sell faulty products then argue and try and deny refund, right after you…read morebought it, had to threaten calling police.. still owed money

Lefty was so very helpful Ish was very nice. I'll be back…read moreit's a store filled with everything you could ever need

Always great prices. The guys at the shop are great people too. Lefty is very knowledgeable and…read morereally puts effort into every detail about the puffco devices I was looking at. I will say that this is the best vape shop on the post road if not in all of ct!!! Definitely check out this spot. It's EPIC.

Two walk in humidors. Vast variety Small lounge. The guy…read morewho was there was helpful and wasn't just a sales person.

This is your one stop for all your smoking needs. Two large humidors and now a smoking lounge…read more.. they are my go-to spot.

Good people, had a great overall experience and the guy inside was very knowledgeable in n all…read moreproducts I had asked about

The owner Ravi is very nice and always seems to remember me. He also has the store open a lot which…read moreis great for a small town early in the morning and later at night than most. I live in New Milford and specifically come for Kratom which is not sold in the New Milford smoke shop or anywhere in New Milford as far as I can tell. Yes the place is kinda messy with product everywhere but he seems to have everything and although I don't vape I smoke cigarettes people who come in to get their vape equipment seems quite happy with his store and selection, definitely worth it to check it out.

Poor customer service by very rude red headed manager, sat down instead of ringing me up while I…read morewas standing out the counter.

I had been a loyal customer for over 4 yrs. Every 3-4 wks I would spend over 60$. One large tin and…read more12 pks of rolling papers. I have smoked Stokkebye Danish Export for over 15yrs. Well last week I bought my usual and when I opened the tin the tobacco was bad, smelled like ammonia and fermented. I called the shop and went in to exchange it, at first he said he couldn't smell anything wrong, the other guy looked and said yes it was bad so we exchanged the cans but the first guy said if it happened again he would not honor an exchange. What?!!!! Now to begin with I don't think this thing happens often. it never happened to me in all these yrs but if I sell something and it's rotten i would always make good to my customer. even the guy working with him was kinda surprised. well you lost a loyal customer.