Dr Graven is a joke. I'll save you the details but total waste of time and money. She is cold and rushed through intake, cut me off while trying to answer her questions. When trying to explain that her question isn't really a yes or no answer to me, she became frustrated with me and said "so maybe?!" I read a google review on her recently and they said it best... Don't walk away from Graven and Associates... RUN!! read more

Jenifer Rundle 2 reviews Just called to schedule a new patient appointment. Very disappointed with the customer service or lack there of. Most would think that a mental health clinic would have a little compassion. But no the lady I spoke to was condescending and just plain rude. Now I see why they have only 2.9 stars. Perhaps you shouldn't be working with the public if you have zero interest in helping. read more

Dr. Kaitlyn Gall is the worst doctor I have encountered in my four years living in Kentucky. She was very aggressive, lacked empathy, was unfamiliar with the military, and did not consider the facts. She did not explain or have the necessary information to make a correct and appropriate diagnosis. Dr. Kaitlyn did not have any of my medical records or documentation, which had over ten years of TBI history, and still provided a poorly written evaluation, which she only corrected after seeing the documentation (I believe she felt terrible). She reviewed over 500 pages of TBI documentation in 15 minutes, which is an insult and a waste of time, and once again did not consider the facts. I do not recommend any military service members come to this facility (Graven and Associates), and if this is the last result, do not see Dr. Kaitlyn Gall. read more

Long wait times for limited results. I do not recommend going to this practice group.

As I was sitting in the lobby waiting on my children's appointments I witnessed by far the rudest patient ever! As a prior service member in the healthcare field I've had to deal with the small annoying tasks of making sure all the patient's paperwork is in order. There was no worse feeling than having to bother an Army Soldier who was recovering from surgery for his signature on 10 million ridiculous forms that all seemed to look the same. A lot of these guys had sustained injuries due to the war. I never came across one Soldier that used his injury no matter how severe as an excuse to treat me like crap. If it hadn't been for this guy saying his foot was amputated as a crappy excuse to treat the desk clerk like crap, I would have never even realized it. So I can understand that she wouldn't know considering that she's behind a wall and can only see him from the waist up. I'm not sure what planet this guy is from but I've never ever been to a new healthcare facility that didn't ask you to arrive early to fill out the hundred million forms they are required to make you fill out. This guy's continuous arguing with the staff was absolutely ridiculous yet the staff handled him so professionally. Got to give it to these professionals! read more

The lack of professionalism specifically from "Dr." Graven is appalling, I am surprised this office is able to retain clients based on how her office handles business. I do not recommend making an appointment because somehow Graven and Associates is a true bait and switch. read more

Most unprofessional and unorganized place ever! After 7 months of waiting to get my daughters psychological testing, we have gotten no where with Gravens. The office has cancelled testing four times at the last minute. Each time they say that the doctor is no longer available on this date. My daughter had to do 2 initial appointments and pay 2 copays due to there disorganization. After the most recent cancellation, I have decided to go elsewhere. I am disgusted by the offices lack of empathy and professionalism. One would think that the customer service would be better considering the issues that their patients are dealing with that lead them to get these types of services. I would never recommend this office to anyone. Save yourself more stress and go elsewhere. read more

Why don't they just turn down poor patients? Do a little financial research and just tell people they are not rich enough to get services with Graven and Associates? Don't make them agree to something they won't be able to uphold just to get help. I am a medicare patient, and medicare paid 50% of my visits. In the period I was directed to go to a psychologist by my physicians, I was in severe pain making me feel suicidal. I saw their wonderful psychologist (not Ms. Graven) but missed 4 appointments due to being in so much pain I literally could not think. They are now dunning me for the 4 missed appointments and will not forgive me the fees as it is their policy NOT to forgive missed appointment fees. They even had a note of me saying that I could not afford to go there because of the missed appointment fees. That is when I gave up getting help with them. They also let go of the psychologist I was seeing (thankfully I found her somewhere else as she was and is extremely helpful.) I do not think that I was in any kind of frame of mind to make the agreement to pay for missed appointments. I truly was not in the frame of mind to continue living. Yet, a Graven and Associates have reported me to the credit bureau, collect the debt with PAN AM COLLECTIONS. It is all business, I know. But in the midst of all the turmoil, they refused to work with me on the missed appointment fees. OH, yes, they would call, just after the time for cancelling for no-show, "to make sure I was okay" but not 5 minutes after the appointment time to give me time to get there, for 'clinical reasons.' AND THE FEE FOR THE MISSED APPOINTMENT IS MORE THAN I WOULD ACTUALLY BE RESPONSIBLE FOR HAD I MADE THE APPOINTMENT. The refused to do phone appointments, and that would have helped due to my severe pain and inability to drive. During that time, I lost weight because I could not even feed myself, but now I am in collections because I couldn't make it to an appointment. I feel like this place is just for rich people who can pay cash and don't need any financial assistance. read more

The actual psychological and counseling services seem to be quality, so I gave 3 stars for Dr. Schniederman and Dr. Graven! However, the office staff is the reason for the subtraction of two stars. The office staff has treated my sister and I very poorly. The office manager is overly rude, condescending, and anal about following the Power of Attorney (POA) office rules which I was completely willing to follow. However, I was given conflicting information on two occasions. Once, she apparently scheduled my sister, my mom, and myself, all on an incorrect day. I know this because she called me to ask if we were coming in on a Monday when we had all adjusted our schedules for the Wednesday of that week. This caused a delay in getting a second appointment. I know that this was her mistake because she had never called any of us on the day of an appointment in the past. Then more recently, she confronted me for not sitting in my car for 3 hours whilst my mother underwent psychological testing since I am the POA! The communication is poor as the psychologist had communicated that I just needed to remain nearby! I have never been confronted by a service provider in this manner. The office manager even called my sister to get my phone number which she has had and called me at, multiple times in the past. The office manager needs customer service training and organization skills because I haven't witnessed any quality customer service/scheduling thus far. I believe that you are only as good as the quality of your front office staff. I shouldn't need counseling for the negative interactions with the staff at a counseling office! Hope you will be able to avoid what I have experienced with the front and can get to the back offices quickly and unscathed! read more