wouldn't repair a Samsung refrigerator in Pontotoc. says they work on appliances. either Pontotoc…read morewas too far or they don't really fix refrigerators. won't ask them for help again.

Mr. Herring is great to work with. He got here quickly and did a thorough check of my AC unit, and…read morethankfully was able to resolve my problem. He is extremely nice and professional and his rates are very competitive. I highly recommend him.

Please be careful when dealing with Advanced Heating & Air Conditioning, LLC in New Albany, MS…read more On May 20, 2026, a technician from Advanced Heating & Air Conditioning came to my home through my home warranty company,, to check my HVAC air conditioning unit. The technician was at my home for approximately TWO MINUTES total. Within those two minutes, he briefly checked the unit in the attic and outside, then told my fiancé that we needed a new evaporator coil. Later, when I spoke with American Home Shield, I was informed that Advanced Heating & Air Conditioning also reported that new pipelines would need to be rerouted and replaced because the old lines were "too old." This was never explained to me or my fiancé during the visit. I immediately called Advanced Heating & Air Conditioning to speak with the technician or a manager, but instead I was transferred to the Office Manager/Finance Officer, Ms. Audrey. She explained that American Home Shield would cover the evaporator coil, but NOT the pipeline work, and that my out-of-pocket cost would be approximately $3,100.00 just for the pipeline installation. She then explained that the parts from American Home Shield could take up to 3 weeks to arrive, and after that, it could take another week before installation could even be scheduled. In other words, my family and I could potentially be without air conditioning for over a month. Ms. Audrey then offered another option: purchasing a brand-new Goodman HVAC unit. She stated that American Home Shield would contribute a certain amount, but my out-of-pocket expense would still be $5,174.76. She repeatedly discussed financing options while I was still in complete shock trying to understand how my unit supposedly went from working to suddenly needing thousands of dollars in repairs and replacement -- all based on a TWO-MINUTE inspection. For context, my HVAC system is a Trane unit that is over 10 years old, but I maintain it yearly and have never had any major issues. The situation bothered me so much that I could not sleep that night because nothing about the diagnosis made sense. The very next morning, May 21, 2026, I contacted American Home Shield and requested a second opinion. Another HVAC company came out the SAME DAY and actually took the time to properly inspect my system for 30-40 minutes. The second technician discovered that the ONLY issue was a faulty capacitor. He fixed it immediately on the spot, and now my air conditioning is working perfectly with cool air running throughout my home. So according to Advanced Heating & Air Conditioning, I supposedly needed: * A new evaporator coil * New pipelines * Potentially a whole new HVAC system costing over $5,000 out of pocket But in reality, all I needed was a capacitor replacement. Consumers, please do your research, read reviews carefully, and ALWAYS get a second opinion before agreeing to expensive HVAC repairs or replacements. Thank you to Best Care for being honest, professional, and taking the time to properly diagnose the actual issue. Be safe, consumers.

I contacted my warranty company, American Homes Shield about my yearly tune up for the upcoming…read moresummer. They sent out Advanced Heating and Air to do the tune up. The technician arrived and began the process of doing tune up and came back to say the coil needed to be replaced because it was stopped up. I received notification from AHS that the tech reported that the coil was "misused and abused." Therefore, the claim was denied. I asked for a second opinion and AHS send out Gaines Heating and Cooling from Ripley, TN. Mr. John Gaines came and looked everything over and stated "there is absolutely NOTHING wrong with this coil and it certain isn't "misused or abused." I am SO thankful for this second opinion! I shared with AHS that they need to removed Advanced Heating and Air from their list of vendors.

I want to give a shout out to Riddles I called this morning. Our sir went out last night, they were…read morehere an hour after i called this morning. Thank you Barbara for always being friendly and polite. Thank you Brandon for having our air on within 30mn after arriving. You guys are the best!

From the owner: Riddle Heating and Air Inc. can diagnose the problems of your HVAC system and provide quick and…read moreaccurate solutions. We serve New Albany, Pontotoc, Tupelo, Oxford, Booneville and the surrounding area. We have a team of factory-trained technicians who have the required skills and expertise to provide efficient HVAC system services. To learn more about our heating and cooling system services, give us a call. We are here to help you.

Had a hot Christmas 76 degrees -air didn't come on --call Allred and they were there within the…read morehour --it wasn't even a unit problem it was a problem at our light pole --they stayed and made sure it was all up and going after the City fixed our streets problem --Definitely recommend --super nice

Can't recommend. Called due to an element staying on when the furnace turns off. I had to work…read morewhile the wife stayed home for the technician to arrive. He takes the thermostat off and checks it out and tells the wife it's something inside the heater and his boss said they can't get parts for it. Leaves but sends the bill for the service call. Wife called Glenn Best next. Guy shows up and fixes it in less than 30 minutes. Double Stack Sequencer guys, he had one in his truck. (For future reference).

Knowledgeable and professional people. Showed Respect and friendly. Helpful to give suggestions of…read morewhat's needed.

They are a no show for 4 days. I kept trying to get them to come back but they refused to answer…read moretheir phone today. 4 times scheduled 4 no shows.

quick service, even in bad weather. They answered my call on the first or second ring. And…read more offered same day service for no extra fee. So for me it was really an emergency call, so the super fast response on site without extra charges was appreciated. Quick easy fix.

From the owner: Accepting clients this week! We specialize in Residential and Commercial HVAC, refrigeration and…read moreelectrical. 24/7

Great service professional and knowledgable. I've used them for service calls as well as installing…read morereplacement units.

This is my third home to live in and still use M&M. Everytime they have come when they said they…read morewould and performed the work as requested and often spent time explaining to me what they were doing and why and always answered all of my questions. You tend to have one person come out and you like them and then the next time you have someone come it is someone different and the thought is "I wish _____ would come back, he was nice and professional" - but the next person that comes is just as polite and professional. I really love being texted a name and photo of who is doing the work and when they will be there and i have always been called a few minutes before they arrive letting me know they are on their way. I really like that. I would highly recommend them for sure.