Hooray for Grayson & Associates! You get one star from me and you can thank Dr. Yates for that because without him, all you would've gotten was the bird.
My family member is a patient of Dr. Yates and things with Dr. Yates are going well so far. We have no problems or qualms with him. He's a good doc.
My issue is with scheduling and Dr. Archibald's policy. You see, they don't work well together. Archibald has a policy for patients he's never seen before. He requires 2 appointments to be scheduled prior to seeing them. Okay, fine. My family member needed to see Dr. Archibald after being released from the hospital.
My family member used to see Nurse Practitioner Tebo but she left Grayson & Associates. So, some or all of her patients went to Archibald who is a psychiatrist, a specialist very much needed in order to get the prescribed medication my family member needs in order to help as well as prevent my family member from self harm and/or from dying by suicide. My family member was considered a new patient to Archibald so the 2-appointment policy applied.
However, every time I scheduled an appointment, it got rescheduled without notice or a phone call and it's always for the same reason: Archibald's policy. I don't know if the people in the scheduling department are incompetent and/or hate mentally ill, unstable, and disabled people but they sure don't seem to do their part in ensuring that patients successfully adhere to Archibald's policy. Whether it's the scheduling department or Archibald's policy, one of them or maybe both as a combination are the reason for the scheduling buffoonery that I've had to deal with for two months!
Oh wait! There's more! While spending 2 months trying to get the Incompetent Ones over at the scheduling line to schedule 2 damn appointments, my family member ran out of refills for meds. Called the RX line and left a message containing my family member's name, birthdate, type of medications, dosage, rx number, pharmacy info, Doc's name, my name, and my number as instructed by their voicemail/IVR. A week goes by and no call. I called again and spoke with front desk ladies at Grayson & Associates. I bitched about it. They called me back the same day (oh, how nice) and informed me the refill prescriptions were sent to the pharmacy 2 days prior. I didn't know because no one ever called me to inform me. What I learned from this is that my bitching actually helped. Wow.
The funny thing about this whole scheduling fiasco is that we don't have this issue with Dr. Yates. I made an appointment for my family member, attended appointment, then Dr. Yates himself sets up another appointment right after. Rinse. Repeat.
I'll be looking for a different psychiatrist for my family member but will continue to see Dr. Yates. I just wanted to share this review in case there is someone out there struggling with the same or similar issue and/or are looking for a good therapist.
Dr. Yates: Good. 5 stars.
Dr. Archibald: Unknown. No stars.
Grayson & Associates: Administration is poor. One star.
After this, I might need to set an appointment with Dr. Yates for myself now. :-/
FYI: To avoid using terms like "his, her, he, she, son, daughter, a name, etcetera," I used the term "family member" to maintain privacy for, well, my family member.
UPDATE: Dr. Yates recently informed us that Dr. Archibald is now enforcing a fee if you are late to an appointment. If you are scheduled with him, hope nothing happens in your life that causes you to be late. read more