Hi All, I would like to call your attention to the poor food hygiene in this shop. The food is yummy (on the few occasions I've had it) but I have to say buying directly at the shop this evening and being able to observe how food was being handled gave me the shivers.
I was absolutely appalled to see that the employees are using their BARE HANDS to touch all kind of food, both cooked food (such as fish) but also raw ingredients from the cold condiments section... They should wear gloves... I even saw the person preparing my order go out of sight further inside the kitchen and reappear a few seconds later with a handful of frozen peas in his BARE HAND which he threw into the frying pan to prepare my Risotto Verda.
I said to the lady who had accepted my order that this was not OK, to which she said they ALL USED THEIR BARE HANDS AT THIS SHOP and this was OK as long as their hands were clean... I saw her using her BARE HAND to pull out two pre-cooked pieces of fish from the heated window to prepare somebody's fish and chips order... And this is the person who touched the till machine and handled cash, etc.
I asked to speak to the manager but was refused. When I said I would unfortunately have to report them to the local food hygiene authority, there was a flurry of activity as another employee started dealing a number and handing the phone over to the lady speaking to me...
I asked for my receipt so I could go (without the food obviously) and as I was going out of the shop she shouted behind me that I should better never go back... So adding poor customer service to poor food hygiene and handling... Just so disappointing. This can't be right. I have reported the shop to the local food hygiene authority. I would ask everyone reading this review to please observe if the hygiene remains poor at this shop and report them accordingly. It would be worth it if we could save at least one person from getting a bug or infection or food poisoning after eating food from this shop. read more