I had a very disappointing experience at this salon, both with the results of my hair and, more…read moreimportantly, the unprofessional conduct of the owner, Dee. I originally booked a consultation for a warm honey balayage with another stylist, but Dee ended up doing my hair. I wasn't told why, but I didn't mind at first. However, from the start of the appointment, things felt off. I explained that I wanted a balayage for its soft, blended look and easier grow-out with my dark hair. Dee responded, "I think I'll do babylights." I trusted her judgment, assuming babylights could achieve a similar effect. Unfortunately, the result was not at all what I asked for. The highlights were streaky and yellow-toned, with two very bold, chunky money pieces at the front. I was charged $300 (+ a $50 tip) and rushed out without being shown the back of my hair. I later emailed Dee with my concerns. She acknowledged them and scheduled a correction. During this process, I also received chaotic and unclear texts from her, which made me nervous, but I wanted to give her a chance to fix it. For example, I was sent ideas that did not look like the balayage photos I showed her, so I tried to politely explain what I wanted. The follow-up helped slightly, she toned the money pieces, but the overall colour was still streaky and unblended. I wasn't even given a rough blow dry; I was sent home with soaking wet hair, making it hard to assess the results until later. I followed up again, requesting a partial refund since I would now have to pay for a root blend elsewhere to correct the work. Dee declined. What really shocked me was when she later responded to an Instagram story of mine to say the hair didn't look nice and she was "shook" when she saw the photos. This felt incredibly unprofessional and rude, as I posted what I thought was a nice photo. She insisted that I come in for another fix, but I declined as I had already made three separate trips (including the consultation) from Toronto to Waterdown. At the end of the day, I know it's just hair and I'll get it fixed elsewhere. But the whole experience, from the poor communication and rushed service to the unsolicited personal messages and unprofessional comments, was deeply frustrating. I also asked her to stop texting me and she didn't respect this request, as I just wanted to move on and have it fixed elsewhere. As a final note, I was also uncomfortable listening to Dee speak negatively about former employees and "Waterdown moms" during my appointment. It did not create a welcoming or professional environment.

Fantastic place and staff with great service and atmosphere…read more Loved my expierence and will be back again.

Excellent. Love it. Fantastic place. Relaxing. Fun. Would definitely go again. Thanksread more

From the owner: At Glow Up, we can do anything a conventional salon can do, only healthier. Whether your goal is a…read morelook that is red carpet ready or one that gives you a natural glow, Our hair, skin and makeup services are high performance, and results driven. After a detailed consultation, we determine the perfect top-of-the-line products, coupled with tailored services and treatments, to ensure you leave feeling radiant. Our new HydraFacial treatment will leave your skin feeling smooth, healthy and clean. At Glow Up, we believe health and beauty go hand in hand. Our non-toxic environment creates a space that is safe and welcoming for everyone. Whenever possible, we use ALL NATURAL, ammonia-free/low products, sulfate & paraben-free hair, skin, lash & brow products, formaldehyde-free straighteners, non-toxic dyes, and other products that are natural and chemical-free. Whether you've got allergies, going through medical treatments, or just simply prefer to receive healthier and more natural beauty services, we are there to guide you. We specialize in medical and fashion wigs for every age and gender, our one on one private room will allow you to feel comfortable along your journey, whether it be alopecia or cancer, we are hear to help you feel beautiful. As our name suggests, we have created a radiant space at our beauty lounge where you can experience your relaxing, productive, confidence-building "me time." So kick back, unwind, and soak in the fabulous Glow Up experience!

requested a shag cut and instead hair was cut short looking nothing like a shag. also requested…read moresilver highlights and my hair is darker now. explained only wanted partial highlights and was charged 200.00 when website states much less. not a good first time experience and definitely won't return or recommend.

I had a jr stylist. I think her name was Diana. I loved the cut! She really took her time to make…read moreeverything look perfect. Very happy. Dawn

Jenn was so friendly and listened to what I wanted. I absolutely love my hair cut! It looks…read morebetter than I anticipated!! Thank you Jenn!! You have a customer for life

From the owner: If your hair hasn’t felt like you lately, this is where that changes. Wicked Hair Studio blends a…read moremoody, magical vibe with real, results-driven hair — specializing in blonding, dimensional colour, corrective work, and precision cuts. Expect honest guidance, personalized plans, and hair that still feels right weeks later. Book with Emma or Jenn (owner) online, or start with a consultation.

I have literally followed Cameron around the city for the past 30 years. When ever he went to a new…read morelocation I would track him down. Then when he developed his own salon and business I received an email. Cameron is the only stylist who I have been completely satisfied with. I have a rather thick head of hair and he knows exactly how to work 'his magic'. I only 'cheated' (an acquaintance with her own place) on him once and did I ever regret it. I went right back to him for a repair on the mess she created. I am a very committed and loyal client and will never ever cheat on him again.

Miss this studio since I moved back home from school but missing everyone at Cameron's like Nina,…read moreAmy and of course Cameron! 5 years ago they helped me with a drastic change of going platinum blonde and I could not have been put in better hands than with Cameron. They not only helped me achieve the blonde I wanted to go but did it in one sitting with no damage! Since then I've been going to Cameron's to get my roots retouched because I know I'm in trusted hands. What's amazing is that Cameron let me know if I liked a particular colour and style that it'd be written down into the system to be remembered which is amazing for if I ever came in and someone else helped me out. If I'm ever back in Hamilton I will surely go to Cameron's to get my hair done

All I can say is wow…read more We moved to the area 18 months ago and I had yet to find a salon for my colour highlights and cut. I tried many local hairdressers before I found McKinnon here on Yelp. I went yesterday for a colour highlights and blow dry. The colourist was amazing. Very much looking forward to going back in a month. Their attention to detail is wonderful and everyone there bends over backwards to make your stay an amazing experience.

Second time back - Hair cut and colour by Monika! She's a treat, such a lovely girl and she knows…read moreher stuff - very professional. My hair looks and feels great. I told her what I was looking for - my hair is curly and thick - and she totally got it. She's a creative soul for sure we will have fun with my hair and I'm looking forward to it. The vibe of the salon is friendly and relaxed. Highly recommend.

WORST HAIRCUT OF MY LIFE!!!! I left the salon in tears and with my hair completely messed up…read more When I came today to get my haircut, I had very long hair to my waist. I asked for a layered haircut with side bangs, and for the length to be above my chest. The hairstylist had absolutely no idea what she was doing!! She left my hair with unblended layers, uneven length, with some random long pieces! It was horrible!! When I told her that this haircut was not what I asked for, she got confrontational and said some people like their haircut that way! The pictures on the review were after another worker tried to quickly help me by blending the layers but it looks horrible still and is sooooo short!! I left the salon crying!! I would not recommend going to this location. Pictures of what I asked for and how my hair looked at the end! The company will do nothing but offer you a free haircut in the future if they screw up your hair. I had to get my hair fixed by someone else the next day as I had appointments to go to and just wanted my money back. Also, the customer service representative showed a complete lack of empathy telling me that at least my hair will grow back ... I know it will grow back that does not fix my situation or make it better. Again, I would not recommend going to this location or to any other smart style place.

Beware - For over six months I have been getting my hair cut…read morefrom Erin every 4 weeks. The last cut was horrendous - I hated it. You would not think a licensed hair salon had done this cut. I sent Erin some pictures; I was scalped in the back and sides and there was a bald spot on the top. Erin got back to me and stated she gave me the best hair cut since coming to her. As the manager she should know how to extend customer service. She offered me one free cut. Here next statement was "I'm not sure why you would want to come back. She lost a customer that came every four weeks. I also had waxing done. If the owner is seeing this, please reach out to me. Thanks