The billing department is worthless. I questioned a bill 4 weeks ago. Hadn't heard anything so…read morecontacted customer service. Was told it would probably be another 60 days. They didn't respond when I messaged them through their patient-portal. People in Helena complain about St. Peters, but their billing department is way better than Benefis.

they can not figure out their billing. if you do get good care they are certain to mess something…read moreup and later make you pay the bill twice. After several months and many calls from you taking time out of your day they may realize they messed up and return your money... hahah this has happened to me 3 times so good luck

Worst healthcare i have ever experienced in my life and believe me, I've see experienced some bad…read moresituations. Doctors, specialists to be exact are arrogant. They show lack of care for their patient's feelings and can be down right insulting. As a former employee, i have experienced the worst hospital care and speciality care while employed there. Employees must use Benefis or pay out off network of course. Now that i no longer work for Benefis and retired, I'm seeing caring, professionals that go over and beyond to be thorough and informative with my healthcare. Save yourself the time and care by avoiding this organization. They are all about the money, not people. I should know...in the position I held. Wish i could rate with negative stars.

I worked and ate at Benefis. The way they treat their workers was absolute crap. They never focused…read moreon big problems rather the little issues. The schedule you badly as well and blame you for the mistake. Many of the supervisors like Bonnie and Kaitlin show favoritism and let their favorites neglect duties. Sometimes food was good but it was a huge hit or miss for the cafe and the food served to patients. Working there as a unit host just wasn't a good environment.

I was at the Great Falls hospital. The review shows me as somewhere in CA. UGH…read more I had two heart procedures. One in February and one in March, 2020. My hospital room after the procedures was not sanitized and with the Coronavirus, I do not understand why not. The floors were DIRTY and the room itself looked as if it had not been cleaned in several days. My first visit, the staff was great. My second visit, totally different staff and NOT to great! They talked in the hallway and kept me awake. I was in a room that was a short distance from their "gathering place" and it was very annoying! If I had any other choice, it would not be this hospital! The staff was nice but incompetent. They failed to follow my doctor's orders after the procedure in some of my post operative care. SHAME ON YOU ALL...the floor was not that busy and you all acted like a bunch of lazy asses!

Totally bottom of the barrel medical providers. They spent multimillions on a beautiful east campus…read morebut should've spent the same amount retraining their staff. If your loved one needs urgent mental healthcare, don't send them to Benefis. No wonder so many people are addicted and having breakdowns in Great Falls. Their ER and mental health team run a factory farm, get them in there and get them out of there as efficiently as possible. Next. That is if they even allow an evaluation of an individual suffering from a crises. Its symptomatic about the hypocritical hatred of people who have a psychological disorder. That subconscious bias equates to neglect. Especially of the undiagnosed. Other issues is nurses have left gravely ill patients alone in their hospital rooms for extended amounts of time, risking the lives of patients. Some doctors here have been pompous. Be careful, the ER doctor might insinuate you are a hypochondriac even though you have a lifelong immune disorder, and that bad cold happens to be meningitis that you could've died from. Inadequate care has been a longterm problem spanning decades, and even goes back to when the hospital used to be the Deaconess. Great Falls just doesn't attract the best medical talent, except cancer care. The cancer center is top notch and deserves a star, because they will help a loved one stricken with cancer using the latest technologies. A second star goes out to their Native American welcoming center, so they did their cultural sensitivity homework. Both Benefis East and West have nice views of the city and countryside. But if you need the best medical care, Providence and even Community hospital in Missoula are my recommendations. Good luck driving the three hours to Zootown.