Website is so archaic and never fully operational so making payments is interrupted routinely. You…read moreare better off paying higher interest and getting absolutely great customer service elsewhere....which is ANYWHERE else but ALEC.

I made a Shared CU deposit to my ALEC account. A hold was placed on the deposit which is…read moreunderstandable. However, all I needed to know is when the funds would be available for use and the representative told me she could not tell me that because that information is not on their system. I needed to check each day to see when the hold was released. A financial institution, according to Reg CC, must tell a customer when funds will be available, which is a federal regulation. I was on hold for over 20 minutes for a very simple question that still was not answered.

this was the closest branch to Milwaukee. I was visiting and needed to make a deposit. Customer…read moreservice was fantastic. It was not crowded for a a monday that was valuable. It was easy. This is my bank. I highly recommend.!

Not much to say, amazing service, quick answers when you have questions, and quality built into…read moretheir processes. I have been a member for a while and love their service when I need something. If you are looking for a solid CU, this is the one.

I have been a customer of Chase, using multiple products, for over 35 years, a relationship that…read morehas been formed via Chase mergers and acquisitions. My checking account number is one of the oldest active numbers. In December 2025, I had to order checks. Chase charged me $46.00 for the checks. I requested the charge be waived due to my long-standing relationship and the fact I live on a fixed income. Their response was "Paul, upon reviewing your account ending in ****, We are unable to refund the check order fee for $46 we charged you. We appreciate you being a Chase customer." Chase obviously does DOES NOT value my account. Longevity and loyalty mean nothing to this organization.

Here we go again. I was a long time customer of Chase in Gurnee but took my funds to Old National…read moreBank. I struggled with Chase over credit card blocks even though I always paid my bills on time. Chase sent me one to use in Korea when I visited there. But the restaurants and vendors said Chase is impossible to deal with and could I please use cash. Lastly, a nice female banker helped me send funds to friends in Korea previously. This time around, two arrogant men who run the branch refused, supposedly to"protect me." I had warned them to stop interfering in my business or I'd take it elsewhere. And I just did.

We had good service until the branch manager in Gurnee moved away…read more Then sharks at the corporate office swooped in and demanded I pay a steep service charge for my business accounts. You have that right. I was supposed to pay them for having accounts in their bank and letting them use that money for their own gain. Instead, I moved all of them to another bank. My clients and I have been much happier.

I rarely need to walk into a bank anymore, well with everything being on-line and all, it just…read moreisn't that popular. I guess that means tellers don't see very many customer either, which brings me here to write a review, or should I say a complaint. No one was in line, so Jennifer (Jenny) called me right up. I just needed a money order, but apparently you can't buy it with cash, you need to deposit your cash, then take a money order out from your account, so Jenny tried to explain this to me in the shortest and least informative way. I'm just being normal, but I feel like I'm being talked down too, she had this tone. A little sincerity here would have gone a long way. Hope her day gets better quick so someone else doesn't get the bad attitude too.

I've been doing business with State Bank of the Lakes in Grayslake for 15 years. It's a wonderful…read morefeeling when you walk into a community bank. So much different than the big corporate banks. You feel like you belong there, everyone knows your name and everyone helps out! I'm delighted to have the opportunity to bank with these folks!

Consumers service levels have reached rock bottom…read more If it were just one thing I would probably let it slide but it has been one problem after another. I had a problem signing up for credit card alerts last year when they changed their system. After two calls to their call center, a trip to one of the service branches when I was Told I would hear back after "help desk" ticket was sent through. I heard nothing from the representative I talked to and to this day I get no alerts. Shortly after I received a member survey to fill out. I explained what happened and sent it back. To my amazement,ent I got a reply they were happy they were able to help me with my problem. I went to one of the service centers to buy a Visa gift card. That transaction took 3 people and 16 minutes to complete. Fast foward. I did what they encourage members to do and self serve through online banking. It had to do with changes to joint ownership and beneficiaries on one of the,y accounts. After trying to self,serve I realized I would have to call. I called and spoke to a new account person who then transferred me to a specialist. She assured me that the account now reflected what I required. Shortly I got documents to sign that did not indicate the changes we discussed. I had to call again. The same person told me that the joint owner could not also be a beneficiary. That' is exactly why I called the first time. So much for getting it right the first time. So after trying to self serve, it took two additional phone calls to complete. I recently had some IRA pepper work to complete for a transfer. That took two people to complete. They sent it to my financial advisor who emailed me and said the form was not compete. So a second trip to the service center to get it right. My son has had problems with them sending debit cards to their old address even though the credit union has the new address at the time they moved. Because of that he went into one of the service centers to talk to them about concerns he had about a title the credit union would be sending out since he had only one payment left. He asked that the title he sent to the service center so he could pick it up. He was told "no" because the titles are kept out of state and special mailing would cost him $40. Today he got the envelope and the title wasn't in there. Wonder is Consumers will charge him for a duplicate title. And just for laughs, after I added him as beneficiary to my account he was notified his address had been changed to my address. The letters they send out after an address change were sent to my address. He got one for his accounts and one for his Credit card. Honestly, taking care of their members is absolutely no concern of theirs.

I gave up and closed my credit card and high yield checking accounts after a few years. I seldom…read moreneeded to contact them, but their customer service is a disaster. The voicemail prompts say that you can enter your number for a callback, but when you indicate that's your preference, the system ignores it and gives you the initial group of options--which did not apply to my reason for calling. The various phone reps referred my to other numbers and prompts, which did not work. So the phone system is awful. In the course of being transferred around, I was cut off twice and had to dial back and start all over again. I spoke w/ 3 reps, none of whom could effectively help me. Ultimately, I used Chat and was able to close my 2 accounts. My impression is that they have farmed out various departments to handle the different areas of their business. The departments do not appear to be integrated with each other. It took me about 45 minutes to effectively close my accounts. The only reason I was with them in the first place is because they offer a high interest rate on the checking account balance. Heaven help you if you actually need to deal with someone. Oh, and I had a credit card dispute years ago that took them about 6 months to resolve. Never had that w/ AMEX or the various Visa/Mastercard issuers--they resolve problems in a few weeks, and typically credit back your account while they work toward a final resolution.

A local business sent me to PNC in Gurnee, IL. Based on my…read moreexperience, I recommend you go somewhere else. I was treated like a criminal after opening a checking account. I had several large sums deposited and then withdrawn. The bank decided it was going to be scammed and closed my account without any discussion. A gift check to someone I know in South Korea would have bounced because of their actions. The disrespect stuns me. I was a customer less than a month. You have choices on where to bank. This one doesn't deserve your business.

their statements are confusing... I am now on the 7th YES seventh person trying to rectify an…read moreerror on my account. even got a statement on the 22nd saying I was over due on a pymt that showed I pd it on the 4th, 5 days before it was due and they had the nerve to charge a late fee..... Then got a all from their collection dept.. I am FURIOUS!

1.) you can never reach anyone at the branch where you do business unless you have a specific…read moreperson's 'personal' number. Well these folks continue to replace competent employees as often as most reasonable people change underwear. I have FOUR business cards in my file for CCU for people with whom we've been very pleased at the GRAND AVEGurnee location...and NONE of them are still there! Have to talk with some know-nothing at their main number who can't seem to use all kinds of personal info provided for BOTH my husband and I to move forward with the RENEWAL:...on our JOINT CD's.... that's BULLSH*T. 2.) We're experiencing some serious injury/illness extenuating circumstances and I requested to RENEW TWO CD's over the phone. She wanted a 'password' to identify me. WE don't have ANY **** passwords!!! Was REFUSED because the less than 'stellar' person on the phone couldn't 'find' and/or use any of the SS#'s, THREE phone numbers, address we've had for 35 years, and birthdates of both of us associated with those CD accounts INCLUDING the ACCOUNT numbers I gave her to verify the CD's I wanted to RENEW. I was RENEWING not withdrawing $$$.... this BS made NO SENSE!!! 3) Have been a member for well over 30 YEARS !!!! and was told I'd just have to 'come in' to renew... WELL I CAN'T right now!!! and needed to get these renewed before they rolled over at some piddly A$$ rate. 4.) I've grown to hate this place..... This is just ONE of SEVERAL...and I do mean SEVERAL various incidents of idiocy I've experienced with CCU. THIS is the worst financial institution with which I've ever had dealings.

Impossible to get a real live human on the phone. Can't contact by email either. They direct you…read moreto their webpage which doesn't have the features they tell you it does. I'm done with their garbage service.

I might have agreed with some of the other reviews until just recently.... They often seem…read moreunderstaffed.... However having been helped by Michele, a banker, recently I will say that not only was she super knowledgeable but very helpful and extremely kind. If there were more people like her not only at this branch but everywhere, the world could be tad nicer. Thank you for your Stellar service.

Cannot even get these people on the phone after calling for over an hour. I have never had such a…read morehard time getting a hold of a business.