SCAM! BEWARE: Where do I begin? Company dangles incentives in your face but then finds excuses to not pay out after earning them thousands of dollars in a month. I watched multiple coworkers literally work themselves sick and end up in the ER. I watched coworkers forced to come in the day after their father passed. Then Michael (HR) is calling at 8am to interrogate grieving/ill employees about if they feel "coerced" to come into work. Obviously if you want to keep your job the answer is "no" or they will bully you/fire you/make it your fault. But a single pregnant mother isn't going to admit that she feels pressured to work because the building literally wouldn't open/function without her. (This particular case was so disgusting and immoral Great Lakes is extremely lucky this employee didn't sue.) I suspect the company intentionally hires people they perceive as easy to exploit. Worked to the bone with abusive members/management, underpaid, impossible to request and receive time off, if you do call off because you're literally in the hospital they will bully you and make you feel bad for missing work. Hides under the popular "we're a FAMILY here" cliche to exploit and emotionally manipulate employees. Hosts useless and expensive, mandatory company wide conferences to increase company morale and productivity. Huge waste of time. If you want your employees to work harder and care about the company - try 1. practicing what you preach and allowing tellers/member facing staff to treat members kindly, take time/cultivate relationships during interactions (hire more staff), stop SCAMMING members so that we actually believe in the company's commitment to the community and feel like we are really making a difference in our town 2. Actually treat your member facing staff with dignity, pay them fairly, stop blaming management/understaffing issues on minimum wage employees. SCAMS members with unfair fees that may even be boarder line illegal in some select cases (excessive and DISCRIMINATORY. Very predatory towards poor neighborhoods and people of color. My roommate is a lawyer and said there could be a real case against them. And yes, I was being paid so poorly as a loan officer during this job, that I needed to live with three roommates while working FT.) They encourage us to take responsibility in our roles and ensure the member is happy. We unfairly charged a member with over two decades of loyalty to us hundreds of dollars in fees she could not afford. Half of the fees were a mistake in the system and maybe even illegal. I reversed half of them so she wouldn't close her account. Of course management retaliated and threatened my job. For mergers being this company's forte... they are terrible at it and cannot retain employees or members from the mergers. During the pandemic they forced us to work in unsafe environments. I have over a decade experience in the credit union industry and I have never seen a company with such egregious ethical practices. Head of HR, Michael, could stop being sexist during 1 on 1 meetings. Stop talking down to and underpaying female employees. Most member facing staff is female and drastically underpaid (most of my coworkers were making a dollar or two above minimum wage) but pressured to work while sick (due to understaffing), abused/harassed by members (though I had a passion for working with difficult customers such as those you experience at the North Chicago branch - we routinely suffered sexual harassment from male members, and dealt with intoxicated/mentally unstable members...you CANNOT expect folks to work for MINIMUM WAGE/next to minimum wage and have effective deescalation skills used daily. No one wants that job. It is inhumane.) NEW CEO: Wouldn't even make eye contact with me during an hour long meeting with only 4 or 5 other employees. CEO could care less about member facing staff's opinion on improving the company/increasing productivity and profits. Despite our opinion, experience, and morale being one of THE most valuable perspectives. He thinks we're dumb and our opinions are useless. Fix the extreme sexism problem in the loans dept at corporate with the high level men. They are always making sex "jokes" it is disgusting. Actually hire staff promptly so there are no coverage issues. Kelsey (management) has poor interpersonal skills. She thinks she's "coaching" but she creates a gossipy, cliquey atmosphere. Bad at training new managers (mean and lacking technical skill). Give exit interviews to EVERYONE. Not doing so just shows how little you value your female employees handling "domestic" duties. Don't be mad at tellers for talking/relaxing after a huge rush/checking phone when it's slow - when management is always on their phone scrolling through social media, watching netflix, listening to music, and setting a poor example. Stop being sexist and try caring about your employees. Have a heart DO NOT SUPPORT THIS COMPANY EMPLOYEES READING SHOULD QUIT OR UNIONIZE! read more

Recently made a new purchase with great rates, came into the bank and they had my check all ready for me easy in and out and very friendly staff. Call center staff helped set everything up and were very friendly as well. Great credit union read more

Why do they keep calling me despite saying am not interested, i receive from them calls every month don't know how they got my number. Despite saying them take me off the list this keeps continuing read more