My young dog (7 months old) underwent surgery for his knee. He had insurance coverage but I was still paying 20%. Despite being a low energy puppy and on strict bed rest his pin came out protruding through the skin two days later. Dr. Hagen provided no solutions except another surgery on my dime which already had a high price tag. I was told sometimes these surgeries aren't successful the first time keeping in mind he was a young, healthy pup at this time. I did not appreciate the bedside manner and I felt that there was no accountability for the poor surgery and aftercare. My pup has not healed properly and may need to undergo another surgery but regardless it will shorten his lifespan as he still drags that leg occasionally. read more

"Dr. Mike" Chalfant has given excellent care to 11 dogs for us over the past 25+ years, many from birth to grave, including one who was so badly injured, we were sure she wouldn't survive. He cared enough about our scruffy little stray to help her, and she lived many more healthy years. Also a big hug and thanks to Shana, who is incredibly knowledgeable and helpful. I can honestly say, our pets get better health care than I do! (If I thought they somehow wouldn't notice, I would dress up as a cow and schedule an appointment for myself.... ) read more