My wife transported her Mother who can not walk well to BBT now Truest. They made six trips six…read moredifferent days over six months to get a document she needed officiated by the bank manager. Two trips I can understand but six shows they really did not care to make this a excellence experience to this lifetime customer who needed signature on a document.

I would give them no stars if I could. I had the worst customer service experience at this BB&T of…read moremy life. The lady I spoke to was not only rude and inconsiderate, but she made a diminishing remark about my situation. I warn you, never go to this branch or bank with them in general. Their policies are heinous as with most large banks.