They're a volume business- go for the contacts, not the feeling that they care about you. From now…read moreon I'm going to an ophthalmologist. Straight in and back out, like cattle through a dip vat. The longest sentence my provider said was, "Which is better? One? Or two?" Argued with me about my astigmatism, and said, "It's not that bad." I won.

For years I have gone to Waco Vision center for eye exam but this year They demanded I pay for eye…read morepictures which I've never paid for due to medicare pay. I contacted medicare and they said they have not said insurance will not pay for it. If they are not happy with what medicare pays for they should leave the medicare platform and not force us to pay extra for a service because they do not like what medicare pays. I went to a different place for eye exam. Personally, I think they could care less about their patients care.

Me used to see Dr Christiansen here, but had a bad experience after he left. That was quite a many…read moreyears ago, so we tried them again. They were the best!! They have a deal where you get 30% off a pair or glasses and then 40% off a second pair. We got treated with care and respect, and had a great experience. We will be going to this location again!!

I saw Dr. Yeseul Lim, and she was amazing and so was the staff. I can't remember the girls name who…read moredo my retinal scan but she was so sweet and helpful. Joy helped us pick out our glasses and was such a joy to work with!! (Pun intended ) Best eye place I have ever been to!!

I am so thankful that I found Dr Virden when we moved to Waco! I have always welcome from the…read moremoment I stepped in the from door. I have never had a long wait either. Dr Virden took the time to listen to my concerns about contact lenses and recommend a brand that would meet my needs. I used to only be able to wear my contacts for 5-6 hours before my eyes got irritated, but after trying the ones she and her contacts specialist recommended I can comfortably wear my contacts all day. I also got glasses from Dr Virden's office and when they came in I was having trouble adjusting to them, everything seemed distorted in one eye. The people in her office went above and beyond sending my lenses back to be remade, and even letting me switch my frame to ones more similar to my old glasses in case the shape of the lens was the issue. Never once did they make me feel bad about it, or make me feel like I was causing trouble for them. They were always gracious and kind and in the end I ended up with lenses that work perfectly and frames that I love. I also have a toddler and strabismus runs in my family so I was concerned about my child's vision. I brought this up to Dr Virden during my appointment and she let me know about a program that allowed me to get a free screening for my child! I would never have known about that had she not told me. When I brought my daughter in Dr Virden was so good with her and even though she was squirmy Dr Virden was able to do the screening and gave me advice on what to look out for going forward. I just cannot say enough about how wonderful Dr Virden and her staff are! We recently had to change our vision insurance and are no longer able to see Dr Virden and I am so disappointed because she really is the best!

These guys shouldn't be allowed to be in business. I'm going to start with the worst part, but if I…read morehave space, I'll go through the rest of it afterward. So they screwed up my prescription. While it was correct on the machine, Dr. Sanders wrote it down incorrectly. That part alone is fine; we're all human. But a business who acts with integrity would hear that and say "Oh no, please come back in so we can correct the issue." This business? Their response was "you didn't buy your glasses from us, so we'll have to charge you." To be clear: I have my prescription from a few years ago. All you need to do is look at it to see that the one from Waco Vision Source is incorrect...but I made the mistake of not looking until after I'd ordered glasses (from somewhere that didn't want to charge me $600 just for lenses), because foolish me trusted what they'd written down. I'm STILL disgusted by their behavior, even a few weeks later. It would've taken 5 minutes tops for them to fix the problem. Again, all they'd have needed to do is compare the new prescription to the old. But they're so prideful and money-hungry that they would rather blame me for not buying from them, instead of admitting that they could have POSSIBLY made a transcription error. I had to go to another business just to fix THEIR mistake, because it would've been a cold day before I handed them another penny. And guess what! The second place got it right AND told me I could come back if I found an error, and they wouldn't charge! That's how you act with integrity. The other negative reviews I'm reading are spot on to what happened to me. The whole appointment is an experience in brand partnerships, which is just gross. You walk in and they make you scan a QR code, which leads you to a questionnaire that's tied in to some brand they've partnered with. After they rush you through the usual tests, they strap a VR HEADSET on your head and make you do some other gimmicky "test"...and surprise! That's also tied in with another brand! I guess they haven't found a brand to partner with for the peripheral and color blindness tests, because those are still done the normal way. Both tech and doctor rush you through the appointment. Before you even have a chance to ask any questions, the doctor calls in her little boutique saleswoman, who escorts you out to the sales floor. At this point, you're shamed and pressured into buying from them. "You get what you pay for!" they keep trying to tell you, at even the merest whiff of a suggestion that you'll be buying elsewhere. Their frames are all $180 minimum, but MOST of them are in the $200+ range. They make you look at those under the guise of inputting your insurance information. And then they wanted to charge me $600 for just the lenses. Yes, I'm now in range for getting progressive lenses, so they're more expensive. But these chuckleheads thought they were going to pressure me to dive straight in for the highest cost they had. You should have heard the sheer reluctance in her voice when she finally had to admit they had something less expensive. This entire experience was a branding partnership under the guise of an eye exam. The fact that they won't give you the time of day if you don't buy from them is DISGUSTING. I cannot emphasize enough how much it is NOT THEIR BUSINESS who you buy glasses from. You're there to get an exam. You're not there for their shiny gimmicks. I don't care how many kick-backs they get; that's a 'them' problem, not an 'us' problem. Seriously, pick another place. I can only imagine the 5 star reviews are either paid or are friends of the staff there...or don't care about money. I've NEVER not bought glasses from the same place as my exam until I came here, and I've also never been this disgusted with a business before.

The front desk employee Pete gave a simple and attentive explanation of how everything works. He…read morealso gave some genuine advice and encouragement! I feel like VisionWorks is a super easy way to purchase glasses quickly.

Pete was absolutely outstanding. Went above and beyond to get me set up with glasses, and an…read moreoverall super kind and humble person. He deserves a raise!!

Love all the staff at Eye Fashion Optical. Dr Trey Gerdes is so professional, he explains…read moreeverything to you and does thorough exams. In my case I wanted contact lenses to play competitive tennis with vision to see crystal clear on the tennis court dimensions. He gave me options because I had cataract surgery and we found the perfect prescription with daily disposable contact lenses. Strongly recommend Dr. Gerdes.

Oh my gosh! I don't even have words to describe the fabulous visit for my husband and I to get our…read moreeyes examined. We felt like we were with longtime friends. Dr. Gerde was phenomenal. He was so kind and warm while being professional. The office staff was just as great. My only disappointment is that I have to wait a year to see them again. I've already recommended him to others.

I really liked going. The assistant who did the tests before the doctor was really nice and it went…read moreby efficiently.

Worst experience I've ever had with an eye doctor. The office staff is essentially worthless.read more

Received my glasses yesterday and they needed a minor adjustment to bend the ear tabs. Went back…read moreon 4May, seen my salesman (Casey)was with another customer so I approached the other gentleman to ask if he could help adjust my glasses. He took my glasses and went in the back office (I thought he was getting a machine), he came back and handed me the glasses and said "here". He adjusted my glasses without ever asking where or what needed to be fixed. The end result, he bent the frames to angle the arms inward (squeezing the head). Equivalent of going in for an oil change and they change your tires instead. Plus he had an attitude. I waited for Casey to finish and asked him to fix what the other guy messed up. The little problem is now worse than when I walked in. The frames still are not sitting correctly on my face. So upset. I wish I would have never handed the first man my glasses. Based on my experience I don't suspect he will be with LensCrafters too long. Casey is fantastic but despite his efforts he could not get the frames back to their original fit. I plan on going back to talk to the manager, I hope it's not the same person I dealt with today.

The manager of the retail store for lens crafters is very unprofessional. She made it seem like it…read morewas an inconvenience to take a protection plan off of an order THAT HAD NOT BEEN PAID FOR YET. Audrey Bennefield is a very rude woman and has absolutely not patience with people who do not know how insurance works. Will never use LensCrafters again. And to Audrey, I am sorry that my 18 year old brother caused an inconvenience for you.