I had bought a Sandcastle hash company cart earlier in the week and as soon as I got it home and…read moretried hitting it, I knew something was wrong. It was not producing any smoke, and when it did, it was the slightest amount that tasted like burnt metal. I tried bringing it into the store for a return and called before hand to make sure I can return it because most of these dispensaries in the area usually tell you when you're checking out that you can return the cartridges if they're at least half full and you have the receipt. One of the employees behind the counter who was making excuses for how the cartridge was acting due to the fact that the oil inside is live rosin and was basically talking to me like I didn't know much about weed when in fact, I know exactly what the differences are between rosin/resin/distillate. And if he knew anything about Rosin, he would know that you have to burn it at a very low temperature to preserve the terps or you just burn them off, which is what he was doing in the demonstration where he was just basically holding down the power button and blew the smoke out without hitting it (because apparently they aren't allowed to hit it) he took it back to show "a manager", and basically determined that I was lying to them and that there was nothing they could do unless the cart was leaking. The cart still will not hit. And the employee in the store spoke in an aggressive tone like he was right and I was wrong. Horrendous customer service. I will not be visiting again after being a loyal customer for years. Again, this was the first item I had ever tried returning and they ruined their entire perception of their business in my eyes. I mean seriously I've spent 10,000$ + and they treat me like this over a 80% full cart I'm just trying to swap out to something that hits. I mean seriously the cart was $35 and it's still 80% full after me buying it almost half a week ago I would've been fine with swapping it out for a $25 one and giving them a $10 tip. Now my pride would not let me even do that. I will no longer be stepping foot in that business. You would have to have me at gunpoint to step back in this business.

It has come to my attention that there are people in my community who are tracking my activity at…read morecannabis dispensaries for possibly vindictive reasons. My advice to these people is as follows: GET A LIFE. Cannabis is LEGAL in Oregon, and my participation in the industry is my own personal choice. If you do not support cannabis and its myriad health, environmental, and economic benefits, feel free to stop stalking me, and maybe put all that energy toward your own life choices. I will not be bullied by anonymous gossip queens, stalkers, and haters. My choosing cannabis and supporting the industry is not a crime. The only crime here is that your life is so pathetic that you spend your valuable time making judgments on mine. You know, cannabis has a way of opening people's minds. Maybe YOU should smoke a bowl and get with the times. If you decide to transform yourself into someone who can relax and resist the urge to meddle in other people's lives, you might find A Better Way is a great place to get a good strain of cannabis to help you do so.

amazing prices, helpful staff, and great products with a large variety of edibles, flower and…read morecarts- KFC is definitely #1 in the basin

I use CBD flower for wellness and I love coming here. Bernard is always fast and professional. I…read moreappreciate that they carry low THC, high CBD flower as it's what works for me. I appreciate getting a good night's sleep for a very fair price. Thank you!

Super nice spot. It was my first time there and Jamie was so helpful and super nice. He gave great…read morerecommendations and had a super great personality and vibe. The prices are amazing on pre rolls and flower. Would definitely go back.

Emerald Triangle continues to be my primary and preferred Dispensary in Klamath Falls -- I've used…read moreno other Dispensary in 2025, and there's one reason. Excellent customer service. I want to single out Sam for a shoutout -- his product knowledge is exceptional, and he has no problem helping me find the perfect balance between medical and recreational, which can be a challenge. The reason why is that I have cancer, so my needs to consume cannabis are far different than most. Budtenders like Patty offer unique experiences and insights that are invaluable to customers like me. Emerald Triangle earned my business with excellent customer service, and I'm delighted and grateful that Budtenders like Sam and Patty are part of my care team!

Great place to drop by. I felt like a kid in a candy store…read morehere. The staff was very friendly and patient with my questions. I came in on a whim through town to see what the local selection was and it didn't disappoint. They had a lot to offer. I ended on a cartridge from their top shelf. The tinctures are amazing and I had the white label extracts and it was worth it! Ask for Keirnan. He will help you out. The tincture I bought was a select 1:1 and it was a bit oily but effective. I ended up with some Chookah cookies and Rude Boi for flower and oh my. The. chookah was 29% and the Rude Boi was 24% both were fabulous and sadly smoked before any good pics. I would recommend either. Great place to go

Always the best deals and kind helpful shop! One of a kind! Such a fun experience, I wish every…read moredispensary was like this.

If you're going to use this facility keep your eye on your points because some of the workers there…read moresteal your points and put them somewhere else this includes who I think might be the manager but I'm not sure his name is Mike he ripped me off for hundreds of points. I did not find out until I tried to return a cartridge and was met with accusations that I was lying about buying it in the last week or so it was then that I discovered that all the purchases I have been making about $300 a month or 400 a month at that place was not being put onto my account it was being transferred to somebody else's account Mike did this I wouldn't buy a goddamn thing from this place again dishonest people

Been dealing with these guys for years and truthfully would drive over 100 miles in any direction…read morejust to come back to either 2 location b4 trying another spot, 100% facts, don't even live in Klamath anymore for now and headed that way as I type....​

We started going there when they first opened up a year ago. Breshan was our go-to guy every time…read morewe visited and he always gave us really great advice on various strains and products. He also showed interest in our lives and the issues that brought us in to begin with. He had a great memory regarding what we told him so that he could apply it to any new products that may have come in since our last visit. You couldn't ask for a nicer person or a more knowledgeable bud tender. We are so glad we met him.

The people that work here are just great. Knowledgeable, helpful and friendly. Good Vibes always.read more

Knowing that my husband and I were not from the area, the customer service was amazing. Treated us…read morelike one of their own locals. Purchased a few items- Device we purchased didn't work, and they evenly exchanged it for another. All good vibes, will be coming back when we travel back!

Brendan and Dylan are literally THE BEST! They are both so very helpful every time I come in. ---…read moreDefinitely a HUGE reason I go there. They have the energy and willingness to listen and advise as necessary and almost always have something that's just right for me. Edit: Keyanna is AMAZING! I popped in on my way through town and ya girl HOOKED. ME. UP. STRAIGHT for only $4!

The gentleman that helped me was named Dylan. Phenomenal customer service, very well educated in…read morethe various products, and was very kind and down to earth/patient. 10/10 will be coming back.

I've come here a few times now and the customer service is impeccable. However, twice now I've…read morepurchased tinctures that have seemed old or faulty in some way. Previous purchase had a "sell me first" sticker on it, clogged dropper, and it was about a year old. Second purchase, same but worse.

They have an excellent organic herb selection and amazing prices. No need to get teas, salves and…read moretinatures from the health good store....make your own from these herbs or find a ready made one to your liking. They have an excellent variety.

Worst experience ever in a dispensary. Flower samples stale and when asked I'd I could see fresh I…read morewas told no. Really??? You purposely chase away business with a rude lady ?????

best dispensary in town!!!! riley is absolutely amazing!!!! i "highly" recommend all come visit…read morebreeze!!! riley needs a raise!!!!!