Used Green Machine 12 months ago and very disappointed (and this is the first negative review I have ever posted online).
I engaged them after seeing an ad in the local paper for 'full day fixed price garden cleanup for 2 men'...but was then 'upsold' to an additional gardener after they had a look at the site (a normal suburban block).
The first warning for me should have been when they requested payment upfront...before any work had been done. I now understand why.
The second warning should have been when all three of the gardeners left the job and travelled to the refuse station together (twice, for over an hour each time to empty the trailer) - despite having paid for a 'full days work' for all three. When I later questioned the owner, the response was that this was due to the design of their trailer which needed all three to attend for 'health and safety' reasons.
The final straw was when I contacted them again to share the fact that I was disappointed with the total time spent on site and had the, quite pompous, owner attempt to argue me out of my opinion. As a gesture of good faith, he kindly offered a discount of 10% for the next days work...to complete the unfinished job! Due to time pressures on the rental property I really had no choice but to pay again.
On a positive note, the team was quite professional when they were there.
This may have been just been a once-off, but it is important to share in case this is systemic behaviour. Unfortunately it means I would never recommend this service, and certainly not use again myself.
Why the review now? Because they had the poor judgment to spam my inbox today...and I'm still annoyed. read more
