Everytime I turn around my auto insurance policy has been increased. Within the last 6 months my…read morepolicy has increase over $120 and when ever I contact this office, where Rexi Tagayuna is assigned as my agent; They can never give a valid reason upfront as to why it has increased. 2 months ago it increased approx $45 and I sent an email asking for details and received a response providing me details that were totally false. The woman stated the reason for the increase was because of a traffic accident my son had back in August that was minor (minor scrape to vehicle while pulling out of a real tight parking space) of which my policy had increased for this incident 2 months after it happened, being an increase I was aware of. Because the property damage was $100 over the CA limit of $1000 they were required to increase my policy approx $65 in October 2024. In any event, I called 2 months ago because my policy was increased $45 more dollars. So I emailed my inquiry, the response I got was because my son had a incident back in August, in my Toyota. #1 my policy already increased in Oct 2025 for that and #2 he wasn't driving My Toyota Corolla. He was driving his own car that is on my policy also and is Not a Toyota. With that being false I called and asked why is my policy being increased again for the same incident? (I have saved this email for my records) they cldnt explain why she replied with that info and then said it was actually increased due to some state changed that were made in Jan 2025. So now today I received my statement for next month 05/2024 and its been increased $65. I called and the wonan who answered today, attempted to say the same thing about the incident my son had back in Aug 2024. So by now I am Pissed, and even more so because we havent had any other incidents at all on since being covered. My Toyota Corolla is a 2015... and the policy is showing more than My son's 2018 Ford Fusion Hybrid. I am 46 yrs old and have no accidents or tickets. My son only had that one incident. So how does my policy increase $60. My policy was reinstated being past due 2 days, however online it says a lapse in coverage of 30 or more days would cause at least an 8% increase. My lapse would hv been 2 days if any and would not cause a $65 increase, when my policy was "reinstated" either way the woman who answered said due the my sons incident (LIES) again, and started saying due to a renewal of my policy, Ive been with them almost 5 yrs and never has any of my renewals increased $65. So as I told her she is wrong and they need to STOP using my sons incident as the reason for increase because Im not dumb. And starting to believe this broker/office is ripping me off and lying in the process. They never send any notice telling me of an increase just increase. When u call Customer Service your automatically referred to the agent as Customer Service cant explain the policy. I never chose this agent nor met her and really have no idea how I was assigned to her. But atp Iam fed up and looking to file a complaint with the State and have them look into all these increases to make sure theyre valid since I have been lied to more than once. They have even entered their own estimated mileage on my vehicles to renew our policies, and I have had to call them about that. I work from home and barely leave my house and drive my car less than the standard 12K miles a year, i have sent them the mileage and they have still entered their own estimates making my rates higher and have had to have them fix it and assume they thought I wouldnt catch it. This how grimey these insurance companies are I assume, or maybe this particular office Im assigned to. But at the end of the day, all this agent/ofc does is LIE at least to me they do. I will look to pursue for real answers, because I am tired of being lied to. Because how is it ur insurance policy increase over $150 in 6 months and every 2-3 months a new increase. Monthly payment changes every single month w/no explanation, just lies they expect me to believe.

If you live in Newark or surrounding areas and need help with any of your insurance needs, Rexie's…read moregot you! She is knowledgeable in every aspect of insurance and can find the best deal for you for your home, car, life; etc.... Rexie has a pleasant personality which makes her very easy to get along with and easy to understand. I highly recommend Rexie for all of your insurance needs!!

2022 update: I was able to finally switch to Wayne for Home and Earthquake insurance after being…read morestuck with another company for a long time; What a difference it makes to work with someone who is honest, knowledgeable, and responsive! Do yourself a favor and switch your policies to Wayne - no more chasing your insurance agent down for questions / issues, no more wondering if you are getting the best deal or getting fleeced - Wayne is responsive, transparent, and has in every way continued to earn my trust and my business this past almost-decade of working with him. I highly recommend him to anyone and everyone.

After my horrendous experience with Becky Rivers State Farm Insurance (see my review here:…read more http://www.yelp.com/biz/becky-rivers-state-farm-insurance-fremont#hrid:F0GnAY2FoaqC1HKXOQ088A/src:self), Wayne has been the light at the end of the tunnel. Unlike Becky River's office, Wayne manages all clients himself, so you don't have to deal - frankly speaking - with unqualified staff. Wayne is extremely proactive and reaches out to you. He is open, honest, and something that I'm particularly appreciative of, he has spent a lot of time and energy fixing the complex mess that I inherited from Becky River's office. And one more thing, I'm amazed at Wayne's ability to remember details about your policies when you call him! If you're looking for a State Farm agent in Fremont, definitely give Wayne a try.

Ninna has been wonderful to work with and has made managing our insurance needs so easy over the…read moreyears. She is attentive, honest, and always takes the time to explain everything clearly. We really appreciate how she looks out for her clients and is always there when we need help. We highly recommend her to anyone looking for an insurance professional they can rely on Ninna .

I've been working with Ninna for 10+ years for my home, car, and life insurance, and she has always…read morebeen great to work with. Her whole staff is responsive, knowledgeable, and genuinely cares about her clients. Over the years, she's always taken the time to review my coverage, explain my options, and make sure my family and I are properly protected. I really value the trust we've built over the years. I highly recommend Ninna to anyone looking for a reliable insurance agent who truly cares about her customers.

Sorry, I've been very disappointed with this agent. State Farm has raised by insurance rates over…read more80% in the past year. For absolutely no reason. I'm senior, over 70, drive less than 5,000 miles per year and been with State Farm for decades. Last year my premium was around $85 per month for full coverage, this January it's going up to almost $150 per month. I've gone online three times now to attempt to reduce my coverage to the bare minimum and it tells me that this has to be approved by my agent (chris). He has refused to contact me... I've put in an online request to change to a different agent. I've had enough of this crappy service.

Having moved here from out of state, I was looking for an agent that could help me settle in and…read morestart my new life here. One of his team members, Jina, helped set up an appointment with Chris and even though I was hesitant, I said okay and unbeknownst to me, Chris opened up my eyes to how underinsured I was. He was patient and listened to my needs while educating me on ideas to set up my plan. Thanks for your help and you earned yourself a customer for life!

Thank you very much Angela for following up with my issue and taking care of it…read more I really do appreciate your help. Regards, Kimy

Amazing team at this location. Patient with customers when…read moreexplaining coverages and T &C's. Jesús the office manager is fantastic and prompt and problem solving. Goes above and beyond by following up when needed. Please give them a call for all your insurance needs.

Chris Chan and has been our State Farm Agent for many years. My family and I have our houses and…read morecars insured with State Farm. We have been very happy with him as our agent. He really seems to care about people, and it doesn't seem to be just a job for him. Chris and his staff are very friendly, helpful, and knowledgeable. I would highly recommend Chris if you are looking for a State Farm Agent.

Horrible customer service. Chris is nothing like our former agent we had there 35 years ago! He…read moredoes nothing to help you. He does not care. We have everything insured through them and our new car we just got was hit. We assumed we had full coverage. Apparently you have to know to purchase rental insurance and he told me I should have read my declarations page. WTH. I'm leaving this guy. Don't go to him. He will not help.

Go to any other agent you possibly can, because if you try to leave, she won't let you. I tried to…read morechange agents when I moved counties and she refused to accommodate me. I suppose this is also a mark against State Farm as a company that you can't seem to choose to change your agent. She has also been charging me for a policy I cancelled years ago. I don't even live in the same state anymore. I've never had a positive interaction with anyone in that office and I feel pity for anyone who is her client.

From the owner: Our mission is to help people manage the risks of everyday life, recover from the unexpected and…read morerealize their dreams. Get Coverage You Can Trust. Compare and Save Now. Whatever Your Needs Are State Farm has you Covered. Click or Call for a Free Insurance Quote Today. License #: CA-0644918

I was referred to Kelvin's State Farm office by a friend of mine when I was looking for homeowners…read moreinsurance for my first house. I called and left a message and Indira called me back very quickly. I was a total noob at this and had no idea about a lot of the terms but Indira talked me through everything and did a great job explaining to me what it all meant. She sent me a few quotes through email so I could share with my husband since he was at work at the time. After we decided on our policy it was a breeze setting everything up. Indira took care of literally everything for us - it could not have been an easier process! Recently she gave me a call to follow up and see how our move to our new home went. I really loved that she took the time to reach out so I also decided to discuss what it would look like to switch our auto policy over to State Farm also. Indira was able to give me a quote within minutes, and since we were bundling with our home insurance we got a good discount and are now paying the same amount for auto insurance as we were with Progressive but with waaaaayyyyyyyy better coverage. Also she said this would reduce our home insurance policy cost and would be getting some money back from that - a total win-win! Indira makes me feel like family when I speak with her which is why I gave them my business, and will stay a loyal customer as long as they are around! If you are looking to change any of your insurance needs, I highly recommend going with Kelvin and Indira at State Farm!

I highly recommend Kevin and his team. They are always looking for ways to help us get the most out…read moreof our insurance and consistently provide outstanding service with quick, honest communication.

I needed car insurance. I got car insurance. I know everyone hates insurance companies (me too) but…read moreat least having Christina as my agent is a relief. Christina and her team are on top of things and are able to explain things clearly to me and not waste my time with a runaround. My parents had been with Christina's State Farm agency for a long time and it was time I got separate insurance from my parents. Christina and team were very helpful answering my questions even for other types of insurance questions. Unfortunately, prices are up everywhere so there is no way to get a cheaper deal unless you go with terrible coverage from other companies. I learned State Farm corporation decides prices for coverage; not the agent. The agent helps you figure out what coverage you need for what you have and to help guide you in case you get into an accident. I hope to purchase a house soon and would need home insurance but State Farm does not have new applications yet. The team is able to speak English, Cantonese, and Mandarin which would be helpful for the Chinese speakers that need help. Great location just off the freeway. Parking can be a little tight sometimes.

Worst customer service! This agent does not care about her clients and DEFINITELY does not want to…read morehelp people save money. Insurance rates have gotten so expensive! When I asked them if we can review my policy to help me save some money, they were so rude to me. They told me that it is a lot of work for them to have to review and update my policies. Since I am paying a lot of money each month it didn't seem unrealistic to me. I sat in their office for almost 2 hours going over everything. I canceled several items on my policy and then asked what my new monthly amount would be. "Steven" again told me that it is a lot of work for them to do this and for me to give him some time to figure out the new cost. It's been several weeks now and after they canceled 2 of my vehicles and the road side assistance, my monthly amount is still just as high. It didn't go down at all!!! When I called and asked why, again I was told that this is a lot of work for them to do and it takes months for them to give me a new quote. We have been with State Farm for more than 25 years. Our last 2 agents retired and that's why we ended up with this agent. The agents we had before were not only willing to help us, but gave us quotes the same day! This agent is NOT at all interested in helping us. They are rude and disrespectful when I asked for help. After being told again and again about how much work they have to do for me, I changed agents and have never been happier. This agent has terrible people and customer service skills. She has no business being an insurance agent and I also plan on filing a complaint with the BBB.

I'm a researcher. Before I make a decision, I do a lot of research (yeap, checked Geico,…read moreProgressive...the whole lot). I live in the city and insurnace is not cheap (not is it fun), but a necessity. Let me tell you, if you want Home or Car insurance...Go to Lynette (or Sheri / Joe) they are an AWESOME team (they work together and hard to get you the best deal). I've been with them for a while, and I do check yearly to see if I'm getting the best policy / price for my needs...They are AMAZING! They will go to great lengths to help make you happy. So if you're not a research nerd like me, and want to save time, go to them directly...Good luck! I'm definitely a satisfied customer. Customer Service: 5 Stars Pricing / Honesty: 5 Stars.

I've been a customer of Lynette and Sheri for 6 years and they have been great. I haven't been in…read morea car accident so I can't speak from experience regarding that type of situation. In every other aspect... car, motorcycle, and renters insurance, they have been great. Very quick response time, professional, kind, and always finding me deals. Not once have I been tempted to find another insurance agent/company because I have been more than content working with these two agents! Thanks Lynette and Sheri!