Chris Chan and has been our State Farm Agent for many years. My family and I have our houses and cars insured with State Farm. We have been very happy with him as our agent. He really seems to care about people, and it doesn't seem to be just a job for him. Chris and his staff are very friendly, helpful, and knowledgeable. I would highly recommend Chris if you are looking for a State Farm Agent. read more

Horrible customer service. Chris is nothing like our former agent we had there 35 years ago! He does nothing to help you. He does not care. We have everything insured through them and our new car we just got was hit. We assumed we had full coverage. Apparently you have to know to purchase rental insurance and he told me I should have read my declarations page. WTH. I'm leaving this guy. Don't go to him. He will not help. read more

Kris Chan and State Farm have been handling our Ins. needs for the past 5 years. The service is second to none. Chris really puts his clients first, the discounts for bundling our home and auto saved us quite a lot. I wouldn't trust my familys Ins. needs with anyone else. read more

When I can't communicate or get responses from my previous State Farm Agent, I called Kris for help. Kris was not my agent and I have never met him before, but he still help me understand the coverage, and also answered my questions on how to proactively prevent liabilities claims before contractor start working on my property etc. He is very knowledgeable with various issues. After receiving several helps from Kris, I transferred all my State Farm Insurances to him. I am very glad to have Kris as my agent. Highly recommend! read more

Client for five years after Kris took over from our previous State Farm agent now retired. We have all insurance through State Farm: home, auto, etc. Kris provides excellent service. We interact once to twice a year for claims or questions, and he is always prompt and well informed. It gives me peace of mind to know there is someone there that remembers and understands my situation when unplanned incidents occur. read more

I recently switched over to Kris Chan and I couldn't be happier. Chantelle that works there has been extremely helpful with any questions that I may have. They work with me one on one to make sure I have the best rates. I definitely feel like a valued customer with them and would highly recommend switching over to this branch! read more

Kris is extremely knowledgeable when it comes to insurance. I lead a busy life and insurance language is as foreign to me as Spanish. I just paid my insurance premium and hope that I will never need to use my insurance. I am depending on Kris to monitor my insurance portfolio (Auto, Motorcycle, Home, Rental properties, Umbrella policy, Life) to make sure that I am properly covered. Last week, I was thinking about renting a motorcycle for my vacation. I called Kris to inquire if my motorcycle insurance will extend coverage to my rental bike. Like most people, I assumed that a rental motorcycle will enjoy the same coverage extension as a rental car. Kris did his research and informed me about the gap in my motorcycle coverage. He informed me that a motorcycle is defined differently than an auto. As such, liability will extend but not the physical damage (comprehensive and collision) when I am riding a rental motorcycle. Imagine my surprise! I would not have otherwise known if Kris had not brought this news to my attention. Kris has not only saved me money, but he has saved me a ton of headaches by ensuring that I have the right coverage. So instead of renting the bike, I bought a new one for my vacation. I am not risking my financial future on any assumptions. Thanks to Kris, I am much more informed when it comes to insurance matter. Dan read more

I have been a customer of Kris's for over 3 years and it has been a fantastic experience. He's always responsive and the staff there takes good care of me. Kris is extremely knowledgeable when it comes to insurance and breaks it down in simple terms without confusing me. He is trustworthy and sells me ON WHAT I REALLY NEED. I never felt any pressure to buy when inquiring about products. He's such a warm person and I would recommend him at anytime. read more

Kris has been handling my insurance for years; Autos, residence and income property. I've uses other agencies but Kris looks out for me and helps me decide which policies are best for me. He's honest and I trust him completely. read more

Kris and his team provide excellent customer service. Kris responds to emails, text and phone calls promptly and is always professional. He considers all of mine and my family's insurance needs. I have always been happy with his service and recommendations read more

I can't thank Kris Chan enough for his promptness, professionalism and sense of humor. My husband has used All State (car and home insurance) in Newark for years, which has been great. About the same time I married my husband and moved to Newark, was about the same time Kris Chan took over the office. My husband has gone to Kris's office to speak with Kris when adding a vehicle and Kris is always informative, without being pushy. Kris added the vehicle, but also informed my husband about life insurance options (which my husband and I had been discussing). I have a home in another city and am in the middle of refinancing. This seemed like the perfect opportunity to contact Kris for an insurance quote for our investment (rental) property. The quote was remarkable, and was just about the same coverage as before, but a lot less money. Recently, the home was zoned in a flood zone. So the mortgage company requires flood insurance. Kris went above and beyond to get the best rate on the flood insurance, saved money by working with the flood agency and going out to the house to inspect it to help save me money and keep the process moving along. For someone I have not met in person, I could not believe the customer service I received. Kris seems to go out of his way to make sure his clients are being taken care of. Recently, the mortgage company said they did not receive an insurance form (which I knew Kris sent, because I was copied on the correspondence). I notified Kris and he sent the forms right over (again). He has been such a joy to work with and I would recommend him for your insurance needs. read more

Got my motorcycle insurance through Kris and couldn't believed how much I saved. He saved me over 800 dollars a year than Geico. Thank you

Kris is an excellent insurance agent because he is knowledgeable and very pleasant to talk to. He and his office staff are trustworthy and always make sure things are done right. Recently we put our new puppy on a Personal Article Policy, and the whole process was quick and easy. Wen I got involved in an auto accident, they processed my claim quickly and the car damage was fixed by the best auto repair shop in the Bay area. I am just so glad to have Kris handle all my insurance policies. read more

Kris is spectacular as is State Farm. I live in a rural high risk fire area and only State Farm will cover me. Kris has been excellent in providing the information we need (safety zones, need for CALFIRE inspections) to keep our insurnace intact. His office is great about being proactive with problems. Best agent and agency I've every had!!!! They cover all of my insurane needs. read more

For years, I have been a client of Kris Chan. In all those years, I've never been disappointed. I have always felt like an important friend. Kris (and the office as a whole) are always responsive and helpful. I've been approached by other insurance companies offering incentives to switch but I'm not going anywhere. I happy to have Kris to call when I need him. read more

We had Kris as our State Farm agent for a few years when we lived in Newark. We had several policies with him and never had any issues. Him and his staff are extremely helpful, responsive, and nice. He looks for ways to save you $ and explains everything in great detail. I highly recommend having him as your agent if you're in the area. read more

Kris had been responsive and available every time we have needed him. We don't always need to speak to our agent but when we do he treats us like he knows us well. read more

Just like a good neighbor....I met Kris when he took over for my longtime friend/agent Frank Haas. I have to say that Kris is just the guy to go too. He is very knowledgeable when it comes to insurance. His personality is the best and is ALWAYS ready to talk to you. I am depending on Kris to monitor my insurance portfolio (Auto, Home, Umbrella policy, Life) to make sure that I am properly covered. Today I had a question about coverage(if I had the right amount) and he spent 30 minutes on the phone with me to make sure that I was comfortable with what I had and that I had all the right discounts. His staff is always helpful and Chantelle is a pleasure to work with. No pressure to buy but he makes sure your have the right coverage. Call him. read more

I used to have my auto insurance with Farmers. My policy with them was ending and they raised my premium. I am a good driver with no ticket and accident. I also have my home and umbrella policy with them. I became so upset with the rate that I started to shop around for rates. I was determined to find another insurance company who would value my business. I stopped by Kris' office to get a quote and his team is wonderful. The lady gave me a better policy with a lower premium. She was able to communicate with me in Mandarin which was extremely helpful since Mandarin is my first language. Kris' team has shown me the professionalism and courtesy I have never seen from any insurance agency in the past. I never received service on such a personal level. Overall I had a fantastic experience. They are #1 in my book! read more