I had 3 phone calls with them, first with Maureen, next 2 with Grace. Their business skills are so bad that I never got to hire them. We are moving, so I'm trying to schedule 2 cleanings, one for partway through the month, one for last day. Maureen told me they were too expensive for me so she wouldn't book the last day cleaning...the minimum was 3 hours / $150. Since this is what I expected to pay I was gobsmacked, but she hustled me off the phone before I got my balance.
A few days later I called to schedule a 3 hour cleaning for mid-month. I spoke with Grace, & gave her a range of 4 days that they could choose, just pick one and we're done. Grace argued with me about whether 3 hours was all enough, & told me she'd have to talk it over with Maureen & they'd call me back. I was left with the impression that they would decide if they wanted to work for me. Grace was borderline hostile the entire conversation, so much so that I started laughing.
Six hours later I called to see what was up. Grace gave me some story about coordinating their one time people, very confusing, which I finally understood to mean that they didn't yet have a cleaner to assign to me. Apparently D-Day was easier to organize than their business. She was clearly offended that I expected a call back on the same day. She actually said that if it mattered to me that I could schedule this, and nail down one issue during my move, I should go somewhere else. Of course I agreed with her.
These phone calls were beyond strange. All I wanted to do was hire a cleaning service. They acted like I was bothering them, & seemed to think it was inappropriate that I knew what I wanted & just wanted to know date & time.
If their cleaning service is anything like their phone / customer service, stay far away. And by the way, 10 minutes later I had the cleaning scheduled with another service. read more
