We had a great first clean and will be using them again! Got a prompt reply to my request and Samantha was always really quick to reply to my questions. They were very kind in asking us what products could be used. Our house looked clean and fresh after! Have already booked Pure Clean again for another home cleaning. read more

Love the unscented laundry sheets. They do a great job, save space and most importantly, goodby plastic!

Hi everyone, I wanted to leave this review in order to avoid what happened to me happening to anyone else. I hired this company to do a deep clean and I highlighted things I wanted done in our conversations (spot cleaning the walls and just regular things that are included in deep cleans). Samantha stated it could be done and gave me an appointment for the following day at 11:30 am. They never showed for 11:30 am, instead got here after 12:30 pm. Two ladies arrived and right away I noticed a language barrier which to me was okay and we communicated using google translate. Samatha should have told me but either way they started. After a few hours I received a message from Sam stating they would need more time, I agreed to pay for the extra time. not long after I receive another message saying they have to leave because one of ladies had to pick her son up. I was a bit taken back but Samatha stated they would be back in the morning to finish up (8:00 am - 9 am) she didn't show until 10 am and spent 15 minutes. She had the main floor moping to do and the master bedroom and bath. The shower and sinks weren't done and I told her 3 separate times and finally I gave up and ended up doing it myself along with the main floor moping with all this she even left with my broom. After I told Sam what happened nothing came of it and she removed the ad and I could no longer communicate with her via messenger and took to email and offered to pay $140 instead of the $200 invoice I received. I thought this was more than fair given the work they did and left me with the rest. Instead of responding to me she posted a negative review about me which I only found out by someone who is apart of that group. I sent all the information proving my attempts of getting ahold of her without success. After the person commented on the lies that this owner had stated she sent me an email and said she didn't want my money and the review would be taken down. This just blows me away and no one should have to go through this. Find another company do not hire this one. read more

Worst experience ever .. the lady who owns the company is nice but the cleaner she sent was a scam !! Wasted 2 hours cleaning my clean bathroom which was made brand new .. the whole house had 2 lamps and a table inside and the girl said your house is. Not empty .: Very disappointed by them .. read more

I'm extremely picky. I went through 8 different cleaning services before I found Pure clean Ottawa. Samantha is absolutely amazing! She's been cleaning my home for 6+ years, and she does an amazing job. Very thorough, professional, trustworthy, and pays attention to detail. I also love that her company uses eco friendly products. I highly recommend Pure Clean! read more