I have bought from Greenbrier Motor Company several times and I've never been disappointed. Kenny Long is the greatest to work with. I highly recommend stopping in to see him before going any where else read more

Had a great experience with Kenny. Long got everything done in a timely manner got the vehicle I wanted did a great job at detailing the vehicle out before I took it off the lot would recommend them to anybody. read more

This is the best place to go to get a vehicle. These guys take care of you. My Salesman, Tim Sheets, gave me part of his lunch. He worked hard to get me a vehicle I was satisfied with and never tried to put me in something I didn't want. They're all a great group of guys. Could not ask for better customer service. read more

I trust these men to do the right thing with my vehicle every time. They treat me like family and work with me to ensure my new or used vehicle is in the best shape. read more

These dealers are SCAM ARTISTS! DO NOT PURCHASE A VEHICLE FROM THE GREENBRIER MOTOR COMPANY!!! I purchased my first car here a year ago, they quickly and blindly took me through paperwork and I was scammed. They marked the price of my vehicle up 200+ percent of the value. I had to put $1000 worth of work into it in a year of having it. It was $15,000 (value $4,000). The car was sold to me with rusted brakes, a DISGUSTING DIRTY interior that they wouldn't clean, and they tricked me into a HORRIBLE LOAN! I'm stuck in this car loan. Paying $30,000 for a vehicle worth $4,000! I'M A SINGLE MOTHER OF THREE CHILDREN AND THEY WILL NOT HELP ME. They put me into a loan with a 22% APR. I pay $8,000+ in interest. They shoved me into a terrible car quickly so I wouldn't notice what they were doing to me. I am having transmission problems now, the vehicle is DANGEROUS. It's a constant circle of "we're three+ weeks out on transmission work" from services and "we won't loan you a vehicle for that amount of time" from sales. This company needs to void the contract but they continually avoid me. They will not give the owner my information, or the owner won't call me back. I'm contacting an attorney. This place is not a good choice to buy vehicles. DO NOT DO IT FOR YOUR SAKE!! read more

My mom car PT Cruiser GT got oil service back in July. Six months later, It was due for another oil service and another private mechanic noticed that a wrong oil filter was put in. This car have turbo on it and Greenbrier Motor Co put in a non turbo oil filter on it. Assuming it was fine, the oil is very dirty and thick with less than three thousand miles, that cheapskate worked with wrong parts and overpriced service! I had right filter and oil replaced on it. read more

I bought a used truck and didn't pay any attention to it much being a 2016 but it had a bad dog smell in the truck and I was gonna take the seat covers off but when I started to take the driver side off i found a big hole chewed in the seat i call to see what I could get done about it i was told they wasn't going to do anything about it needless to say I will not go back and wouldn't encourage anyone to go there for any vehicle read more

Weather stripping...seems simple enough to install, but they installed it backwards. I called back and tried to explain that it's an hour and 15 minutes away from me and their negligence would cost me a lot of time and gas money. Tried to see if they would have the part ready and do it while I waited, but they told me they had to get it in and look at it before they could tell me that. THEY PUT IT ON BACKWARDS! Asked if I could just send pictures. Nope. Asked if they could do anything to make it right with the customer like an oil change, car rental, anything to help offset the problems they caused me. Nope. Went all the way to Eddie Whitt, parts and services director over it. He was rude to me. He talked down to me, but then acted surprised when I said it was leaking because I only reported "it was falling off" as if falling off weather stripping doesn't imply it's actually leaking? THEN he said they couldn't get me in for an appointment until February (5 months! For weather stripping!) THEN when I told him this would cost them negative reviews he told me "buddy, we got thousands of customers you're one review won't hurt us one bit" well I hope thousands of you read this and go elsewhere. Save yourself the trouble. read more

We went to buy a new Dodge Durango. The sales rep Tim was very helpful and friendly. We were handed off to the finance guy who worked out numbers for us somewhat close to what we wanted. We asked them to look for a black, white or grey car for us. He said he would get back to us. We called him over and over again. He said things like "you sure you don't want the blue one?" and "I'm so busy, I'll call you back". We called over and over again throughout the week. I finally called him and have him 3 cars in 3 nearby cities. He again asked me to take the blue one and told me it would cost more to have one brought in. We finally went to Elkins to buy our car, he found this out from the finance company and began calling us non stop. He left me 3 voicemails, my wife 2, he sent me and my wife text messages as well as Facebook messages to my wife (not friends). He sent me one last message telling me if I bought a car somewhere else that they wouldn't service it at his dealership. I called Dodge and they recommended I file a complaint against the dealership. I didn't, I decided to call the manager and let him know. Bill pretended to care about my concern and asked if there was anything he could do for me. I told him we had been looking at a factory remote start kit and we just needed a dealer to install it. I asked him to give us a good price for our troubles. He told me he couldn't discount labor. Which is hilarious to me because everyone who has been In sales knows that you can discount non tangible items easily. Very poor customer service! read more