I just purchased my second vehicle from this location and I have been satisfied with both…read moreexperiences. The team made sure to meet my needs even when swamped with customers. I would recommend Cherry Lane to anyone looking for a deal on a quality preowned vehicle and I will be returning for my next purchase.

The only positive thing I can say is that they absolutely bent over backwards to get me in the…read morevehicle I needed with payments I could afford. The customer service ended there. After only two weeks of owning the vehicle I noticed an oil leak and several of the features stopped working. It was still under warranty at the time but they couldn't manage to find time to get it in their garage see what was wrong or get me a quote for repairs. I traded from a paid off vehicle that drove most of the time to a vehicle with payments that don't run at all. Absolutely horrible experience.

I had the best experience trading in my Jeep Wrangler and buying my used 2023 Toyota 4 Runner…read morethrough Greenbrier Ford! Ron, Kevin and Health were so amazing to work with! I spent a few days talking with them (mainly spoke with Kevin) before making the drive from Charlotte NC to WV. They were transparent, responsive, easy to work with and they really did everything they could to make the deal work for me! I'm so thankful for them and would highly recommend working with them when buying a new or used vehicle

We bought a Tesla from Greenbriar Ford in August 2024. The day after purchase, we removed the…read moregeneric front license plate bracket and discovered it had been screwed directly into the bumper to hide a large, pre-existing hole. The dealership never disclosed this damage. We reviewed the Tesla's dashcam footage and saw employees pointing at and discussing the damage before the sale--clearly aware of the issue. We informed the salesperson and followed up daily for over two weeks, but they ignored us and offered no resolution. On top of that, it took three months to receive our permanent license plate. Greenbriar Ford failed to submit the paperwork because they did not have the title to the car when they sold it. We had to drive back to the dealership and wait hours in person just to get the plate. This kind of deceptive behavior and lack of accountability is unacceptable. Greenbriar Ford knowingly sold us a damaged vehicle and then ghosted us when confronted with evidence. If you're considering buying a car here, be extremely cautious--inspect every inch of the vehicle yourself and don't expect any support after the sale.

I have bought from Greenbrier Motor Company several times and I've never been disappointed. Kenny…read moreLong is the greatest to work with. I highly recommend stopping in to see him before going any where else

Had a great experience with Kenny. Long got everything done in a timely manner got the vehicle I…read morewanted did a great job at detailing the vehicle out before I took it off the lot would recommend them to anybody.

Unless you have a lot of extra money to waste on services from this business don't use themread more

From the owner: Quick Lube $39.99 Hand Wash $15…read moreNew Ownership & Management

Having purchased a vehicle from this dealership, and having entrusted their service department to…read moreservice four different vehicles I have owned, I thought I had a feel for who the people of this dealership are and what they are about. I recently learned, however, that my assumptions were wrong, and that this a dealership one should avoid at all costs, whether to purchase a vehicle or have one serviced. I have had my work car inspected for the state inspection sticker at Greenbrier Motors the three last years. The two previous years the car passed inspection with no issues other than a rear bulb needing replaced, despite the fact that a slight electronic issue existed on the interior. For five years now my 2007 Jeep Patriot has had a dashboard malfunction that is the result of a grounding problem. It's not a major issue in that it causes any crucial electronics like the lights or other parts to fail. The grounding problem causes the dashboard lights to randomly flash and for the annoying "ding, ding, ding" sound to go off, usually when accelerating around a sharp curve. It isn't a constant problem, but as a result of this problem the check engine light has remained on constantly for more than five years. I have had the vehicle to four different service departments for that problem alone. Shelor Motors of Christiansburg, VA actually had the vehicle for three days but was never able to locate the source of the problem. Nonetheless, the car passed VA state inspection at Shelor even with the electronic hiccup, and it passed inspection at Greenbrier Motors two previous years, despite their knowledge of the "problem" as well, which isn't really a problem but more of an annoyance that I have learned to deal with. Mind you as well that this dealership worked on the car several other times too, like when it corrected a transmission issue covered by the powertrain warranty, and when it recently replaced the back brakes, rotors, and calipers. During such visits, the electronic gaffe wasn't a problem ever mentioned. However, this year the electronic issue suddenly became a giant problem for this dealership, and it was cited, along with tire-depth issues, as a reason to fail the car for inspection. They suddenly wanted to "fix" this problem, which would likely justify several hours of labor charges, and they wanted to sell me new tires, the estimate calling for tires that cost $156 each, which would make them top of the line for the 205 70r 16 size. When I demanded they show me why the tires needed to be replaced, the service associate took me out to the car and pointed to a worn patch on the front tire. I recognized that the tire was close to meeting the minimum tread depth, but I needed actual proof by way of a depth gauge. Of course, he didn't have one on him. I was supposed to simply take his word for it. So finally a mechanic came out and tried to feed me a line of bull about the state requirements, which he was incorrect about. Conceding the front tires could be a loss, I then mentioned that the back tires were still within passing depth range, and that I could simply replace the two front tires to pass inspection, at which the associate snickered and said that isn't how tire replacement works for an AWD vehicle. Well, the Jeep Patriot isn't an AWD vehicle, it is a 4WD vehicle, and all four tires aren't working simultaneously. I then reminded him that I wasn't a naïve little old lady who was going to agree with anything I was told and pull out a credit card for their dealership to pillage. In the end, they wouldn't budge, and neither would I as I clearly saw through their guise to stick it to me, a person who has been a VERY loyal customer. The problem for this dealership is the fact that West Virginia is hurting economically due to the death of coal. They aren't selling their highly overpriced cars (they are always four to five grand over on any vehicle according to carguru.com) like they once did, and now they are resorting to the type of techniques that larger, scummy dealerships pull on a regular basis. How disappointing. It was like getting punched by a family member, receiving this news. No gratitude on their end for the business I have provided them the last two years. They are relying too heavily on business from the elderly population that is the bulk of people in this region, hoping they are too uneducated to research them. The fact that there are no other reviews for this dealership on this site speaks volumes for the point I am making. However, these older people are quickly fading away, and the younger generation is more in tune with their tricks and shenanigans. Owning three different dealerships in a small town doesn't make you king of the car hill. Beckley and Princeton are short drives away. I have no problem driving out of town to avoid these crooks. Greenbrier Motors will NEVER see another dollar from me!