Mrs. Sapp assisted us in my daughter's violin journey. She is so very knowledgeable, kind, and we are so glad to have found our new go-to place with their beautiful shop and top notch service and supplies. My daughter found the perfect new bow and was fitted with the perfect shoulder and neck rests. After searching for a replacement case for months, we ended up with one that was just perfect! Overall cost was comparable to other spots and we walked away more than satisfied. read more

An amazing violin maker and repairer. My siblings and I have been here many-a-time for a tune-up or a repair. I have a friend who had him custom-make her violin. Friendly and fantastic at what he does. Recommended if you have any sort of string needs. read more

Mr. Sapp (Greg) is an expert, attentive and a crazily knowledgeable and talented luthier. Mrs. Sapp (Mel) runs the front of the shop: she's his equal in sales and service. We're super great to have them in our community. read more

We have been leasing a violin from this business for a few years. It amazes me when a business will treat a young child, who has never taken one lesson, the same as they might the professional musician. The individuals who run this shop work on instruments that are rare and hundreds of years old, and will stop what they are doing to help a child who needs a violin tuned. We need more businesses to treat the consumers in this manner. Thanks! read more

My wife is a string player, so when she had an impulse to go bow shopping, I told her of course we could go. This shop is staffed by very knowledgeable, patient, friendly people that listened to her as she explained what she wanted, and then proceeded to do a very fine job of asking questions. She was not happy with the way her violin sounded, and had the itch for a new bow, and they do have a fine selection of bows... but more on that later. Before bows were even brought out, they inspected her instrument, and determined that her bow needed a rehair job in order to be compared fairly, and they offered that service at a reasonable price. Then they made a few quick adjustments to her violin that opened up the sound. Not day and night... but better. A new e-string... a little cleanup on the bridge... a touch up on the neck where the strings cross to the fingerboard from the pegs (don't be mean... I play brass... I don't know all the names). Then.... and only then... did they bring out a selection of a dozen bows across our price range... and my wife happily played them all a few times narrowing them down to a few she liked, with the staff delighted to answer our questions... and and stay open a little longer. In the end my wife's bow stayed there to be repaired, while she too home three bows on approval for a week. She's happy, and having fun, and I learned a bit about the magic workings of string instruments. The shop is moving to batavia in a few weeks, and will be even closer to us, and we plan on being regulars. Good customer service is hard to come by, and so when you find it, coupled with subject matter knowledge, the store is something special. read more

I brought my brother's violin in for tuning and repair after asking and researching about violin shops in west suburbs. It ended up being only ten minutes walk from work. My friend who's a violin teacher and plays in a few orchestras comes here every six months to tune up his violin and borrows one to play. With his recommendations, I had high expectations going in the shop and it didn't disappoint me at all. The lady was pleasant and knowledgeable as she tunes and fixes the violin for me. There was another girl there trying a new violin. She seems to enjoy her time and experience there. It took about 20 minutes to tune it and she had to fix a peg. She only charged me for materials not labor. I thought it was very kind and good service. I also bought a tuner and she made sure I know how to use it. I hope people would find this shop through this review and come by more often because it's great! read more

For the past 15 years my family and I have returned to the Sapp's time and again because of their impeccable craftsmanship, kindness, and impressive customer service. We've had rehairs, strings replacements galore, purchased instruments and bows, rented several instruments. It's safe to say we've experienced every part of the business and found no flaws. I highly recommend Greg Sapp to anyone looking for a fabulous luthier. Even if your just in the market for a new set of strings, mute, music, or metronome, stop in and check out either the Wheaton or Montgomery shop, you won't be disappointed. read more

Mel at Sapp Violins has been a terrific help over the years. She has helped us navigate the world of string instruments, moving up to different size instruments; bows, quality strings and more. Mel takes the time to carefully explain to each renter how to care for the instrument and bow. The store stocks and Mel can sell you a small "humidifier" to keep in your case. It's a great idea to help protect your instrument in cold, dry weather. I would definitely recommend Sapp Violins for string instrument rental and purchase. Part of the rental fee is accrued towards a future purchase, which we appreciated. read more

What a refreshing experience I had going to this shop! Gregory and his wife are so very kind. I brought a violin that I bought on ebay and Gregory carefully looked over my violin and then respectfully told me what repairs needed to be done in order for it to be properly set up to play. Gregory was very respectful in his assessment of my violin and shared his opinion as well as options. I appreciated so much how friendly he and his wife were to me and how respectful they were that I decided to go ahead and have the work done on my violin by Gregory. I am looking forward to bringing my violin back to their shop this coming Saturday and having Gregory work on it. In my opinion, with Gregory's experience, my violin will sing again. :) I am recommending this shop to all of my friends! :) read more

We purchased a violin from Sapp that cost over $1000 because we were told by Mel the violin would only increase in value. Now, three years later, when we returned to sell the barely used instrument back to Sapp, Mel offered $350. I'd rather hang the violin on the wall than sell it to Sapp so they can turn it around and sell it to you for $1200. read more