The staff were professional and courteous. Overall, a pleasant experience. I did not have to wait…read moremore than five minutes.

I have had two bad experiences at West Coat Imaging. The first was when I had a x-ray of my chest…read moreand clavicle and no fracture of the clavicle was reported. I asked for another x-ray and the report said I had a fractured clavicle which had not changed since the first x-ray which did not report it. If I did not have the second x-ray my Dr would have missed my fractured clavicle. When they did the second x-ray, the technician said I did not need to have my shoulder x-rayed again and I said that was okay, but when I went out front they wanted me to sign a form saying I had refused to have the shoulder x-ray which I had not.

I called in the morning to book an appointment for my family and was pleasantly surprised to get in…read morethe same afternoon--no requisition needed. The receptionist was incredibly kind and helpful. Despite my multiple phone calls, she remained patient and took the time to clearly explain each step of the process. The sonographer was also very thorough and took the time to explain everything in detail during the exam. I also appreciated that companions were not only allowed but warmly welcomed. Overall, it was a smooth, professional, and genuinely caring experience.

I use Vancouver Ultrasound for several years already, since i got to know about it's existing…read more They are always unsurpassed. I wish all our Vancouver health care and government would work with such quality.... The Vancouver Ultrasound's the highest quality of ultrasound performance, always quick respond with both bookings and sending the results, very sincerily kind approach in comunication are really touching. God bless you, guys. Hats down.

Care quality is poor here. My daughter went for an ultrasound and the technician was so rude…read more Questioned why she was there, told her the diagnosis that the Dr was investigating wasn't possible (even though she has a documented history) and took less than 5 min to the exam which is significantly less time than previous scans. The report our dr got was 4 lines and didn't even list the area in question. Technicians are not suppose to question or judge the patient or the Dr. Will not waste our time going back here. Dr was made aware as to not encourage patients to choose this location. You are putting your health at risk with poor quality care.

Don't do your mammogram and breast biopsy here ladies, save your self, I had the most terrible…read moreexperience here, unprofessional, incompasionate and misleading, they will mislead you to put biopsy marker inside you even u can say no, not compassionate, I regretted doing mammogram. So traumatic and depressing especially in the wrong hands , ladies save yourself.....o star

Okay, so I preface this review by saying upfront that I am accustomed to medical procedures being…read moredone in the USA (for better or worse. There are lots of pros and cons), and I'm fairly new to the medical system here in Vancouver. I also need to note that I have had at least 15 mammograms in my life to date, so this wasn't my first walk in the mammo park, so to speak. But it WAS my first mammogram here in Vancouver, and wow, it was SO vastly different a procedure here than it's been for me in the States, I totally wasn't expecting what occurred. Perhaps this is the norm here, I don't know, but it sure isn't what I'm accustomed to - and I don't like it. Where to begin? Booking an appointment was easy enough. I contacted BC Cancer Screening on Facebook and they responded immediately and were incredibly helpful online, providing lots of useful info and links to book appointments for mammo's and PAPs. When I called this X-ray office, the friendly lady was able to get me a mammo appt for the following day at 9am. Can't beat that! When I got to the office the next day, I arrived at 8:50am and the waiting room was packed (the office is divided in two, for mammogram patients and also for other X-Ray patients). The mammo check-in area was separate and quick. I sat and waited, noting how sterile and utilitarian the waiting room was. All my past experiences getting mammos were at major American hospitals' breast cancer screening departments, and they always had all the cushy niceties: warm seating areas, artwork on the walls, good magazines, tv's, wifi, free coffees and complimentary snacks, soothing music - a calm, soothing, comfortable area. This was nothing like that; here I felt I was at the DMV or similar, waiting with the masses for my number to be called to be seen for some bureaucratic task of sorts. At 9am on the dot I was summoned inside by a young lady who instructed me to follow her. She never introduced herself or asked me how I was doing. No small talk or any social discourse at all. We got to the mammogram room and she asked me a few medical questions and instructed me to undress from the waist up. Right there! No dressing room. No gown. No privacy whatsoever. Right there in front of her. I complied, as really, why dispense with the illusion of modesty or privacy when one is going to be exposed shortly thereafter to be squeezed into the machine. But I have to say, in my experience of getting 15+ mammo's in my life so far, and hundreds of other medical procedures in the past, (not to mention the fact that I have worked in the medical field, in labs and hospitals for many, many years), I have never experienced or heard of a patient being instructed to undress directly in front of the medical professional and not given a gown. It was unsettling to me, and because the tech didn't ask how I was beforehand or engage with me in any semblance of non-medical conversation, the experience was incredibly sterile and impersonal and cold. For a mammogram experience, where we women are being screened for a "womanly" cancer, in the States they go out of their way to make the experience as MINIMALLY uncomfortable and cold as possible. Here, they made the experience as impersonal and cold as they possibly could. Let's just say that I would NOT want this to be my daughters' first mammo experience, when they are older. The good news is, I was dressed and walking out of the office at 9:08 am. Yes, you read that right, the whole experience took 8 minutes in total, including undressing and re-dressing. I've never in my life had such a fast mammo experience. It felt like an assembly line there and I was just another cog in the machine. (The advantage to this, of course, is if one is a busy professional, you can be assured of getting in and out of here very, very quickly). Ultimately, what matters most is the accuracy of the mammo machine and the skills of the technician and the doctors who interpret the results, right? I have to assume that the machine and the expertise of the techs and doctors here are excellent, and that's what matters most. So I rate this place highly for their skillsets and, God knows, for how efficiently they run the office. But for the "bedside manner" stuff, and making patients comfortable...not so much.

I don't know the other reviewers are complaining about. I found all of the staff to be quite…read morefriendly plus the wait time was minimal even though I was a walk in to get x-rays of my left foot. When the x-ray technician asked how I injured my foot, I explained that when I was heading to my bathroom in the dark, I kept forgetting about a big box in the hallway that I was shipping to a friend in the Philippines. On three different occasions I had bashed my bare foot on the corner of the box. To my surprise he asked was it a Balikbayan box? When I said yes, he said that's a very big shipping box and quite heavy when fully loaded. He was very thorough in getting images of my foot from numerous angles and it wasn't long before I was out of their office.

***Update 11/7/22*** I returned to this downtown x-ray…read moreclinic for a quickie knee x-ray. Was here today, Monday, at around 11 am. As before, you don't need an appointment to be seen (they take walk-ins for x-rays, but you'll need an appt for bone density testing). Unlike last time, there was a 30 minute wait this time, with patients seated in the small waiting area and also standing outside the door. I was reminded of how clean yet sterile this place is. White hospital-like walls without any artwork or color. Basic metal chairs in the waiting room; nothing plush or designed for comfort. Clean, yes, but not inviting in any way. I was reminded of how cool and aloof the employees are here. There are two: the lady behind the front counter who does the scheduling and checks you in, and the man who is the radiology tech. Not once did either of these people look me in the eye, talk to me directly or smile in any way, shape or form. They were both robotic-like, in every way. It was particularly unnerving with the radiologist who actually positioned my knee properly for x-raying. To have someone actually touch you yet never look at you is especially disconcerting somehow. But the lady receptionist, too, never looked at me, yet still talked to me when I checked in, verified my info, took my ID to verify, etc. I have to say, I've never encountered such distant, disconnected staff in any medical practice or clinic ever in my 61 years. I am taking off one star from my previous review, not because of the impersonal patient care here, but because of the clinic's mask policy. There are signs everywhere, outside and in, saying that masks are mandatory in this clinic, and they even provide free masks for patients if you forget yours. I love this, and feel safer when everyone is wearing a mask in an indoor setting with no windows. So I was particularly surprised and dismayed when the lady at the front counter was maskless. I was there for 40-45 minutes and she never had one on or even nearby. This is the woman who is in contact with every patient who comes through the door, checks them in, handles their ID. She is the common denominator to every single person who enters the room. And she doesn't wear a mask. Go figure. Thankfully all of us patients complied with the posted mandatory mask policy. So at least there's that.

I arrived today at 2:45pm and was out by 3pm! Staff were very nice and efficient, I really…read moreappreciated them.

I had a ski accident 4 days ago and was told that a MRI performed by BC Health could take months…read more I've a lot of pain and don't want to give up skiing, so I looked a way to speedy things. Searched Yelp for private MRI in Vancouver and found 2 places. One of them with many reviews and only 2 stars (Argh....) and AIM Medical Imaging with only 2 reviews but both were excellent. I would like to thank Yelp and also the previous reviewers. This clinic is EXCELLENT. I called at 8,35AM and got my exam scheduled to the same day. Clinic is modern, clean and with very friendly staff. After the exam, I went to listen to the doctor who gave me the good news that the anterior crucial ligament (ACL) was not totally torn but....... (Why there is always a "but"???) ... my meniscus had been flipped and are not in the right place. So....I need surgery to be able to walk again. When we left the clinic I was given a pen drive with the images, so I can send for several doctors to listen who is going to perform the surgery. Few hours after the exam I received on my email box the medical report. AIM is also sending all images and report to my Family Doctor. I highly recommend this clinic! Now.....time to search for the best meniscus repair surgeon.....OMG.... Hoping to hit the slopes next year, I wish you all a nice day! :)

We needed to book a lower back and SI joint MRI. I phoned every MRI place in Vancouver and the…read moresurrounding area to get a quote as we needed to do it quickly and privately. This place was the cheapest of them all, and included a consultation with the radiologist after the scan. It was superb!! They organised the scan in less than 24 hours, and the service was impeccable, absolutely flawless. The radiologist provided a really useful initial interpretation of the results, and had them on CD and on a weblink and sent to our family doctor within an hour of the scan.

I was most impressed with West Coast Medical Imaging at 13737 96th Avenue, Surrey, for the…read more following reasons: I was able to book an appointment with ease, was not put on hold for very long. The receptionist, Shamsiu, was friendly, caring and every efficient. My appointment was for 11:45 a.m. and I was called on time. The x-ray technician, Sonia, was friendly, answered all my questions regarding x-raying my left knee and did the procedure very quickly. I really feel that the staff run an efficient, caring and well run office. Bravo to you all!!!! I was originally tried to book an appointment at West Coast Imaging located at Guildford in Surrey, B.C. However, I was put on hold for several minutes, and then an automated voice instructed me to leave a message and a staff person would call me back. No one ever did. I then checked the reviews left by consumers regarding customer service and all of them were negative Sincerely, Noreen A.

My first time at this lab. The customer service is terrible. The person at the front desk was…read morequite abrupt and spent a lot of time complaining about my out of province requisitions. The staff working there look miserable. No effort made in welcoming you at all. The lab itself is small and dated. The washroom reeks of urine. There were urine stains on the toilet seat. The lab tech was new, and so technique wasnt the greatest. It was actually kinda painful. .

The staff is ok, but since the business was sold to US interests, they seem to always be 'running…read morebehind due to being short staffed'. And that's with booked appointments only, most days.