I was referred to this clinic for some testing by my family practitioner. After a few weeks…read morewithout a call for an appointment I followed up to get Brooke's contact and called myself several times to get in touch. In mid December I left them a voicemail. More than two weeks later they have yet to return my call or set an appointment. I've called several times since and they never pick up the phone. I would not recommend going to this clinic under any circumstances based on my experience.

My family doctor moved to Burnaby and I told her I will prefer to do any diagnostic tests in…read moreBurnaby as it will be more convenient. So she gave me the referral letter with a list of places I could go. Brooke is nearer to me so I decided to try it. The drawback is there is no free parking at the plaza it's located in, unlike the previous place I went to. I was used to popping over to a radiology/imaging center right after getting the referral letter from the doctor with no appointment. So I did that and discovered I do need an appointment if I'm getting other tests besides X-ray. X-ray does not need an appointment. It's walk in. The service from the reception was quite brusque, not very friendly. They kinda barked at you on the process of even how to wait in line. You only wait in line if you have an appointment. Otherwise just take a number and wait for it to be called. Despite the sign, it wasn't clear to most patients. I guess we are used to just checking in first and then wait. The other staff (technicians, radiologist etc) were friendlier and much better in making you feel comfortable and relaxed so you won't feel nervous about getting tests done. You just have to get through the hurdle of the reception.

This place was highly recommended by my wife friends. They said they had fantastic experience and…read moretold us we had to go. .My wife and I went two days ago to learn the sex of the baby but ended up getting a package because they have different affordable packages that will suit to everyone for sure. We had superb and amazing experience! Place is clean and very nice.The staff there are very courteous and very professional. We totally enjoyed our time there. Emma , our technician took her time to show us all the different angles of our baby and Jason from the service desk was very helpful in explaining us all of the packages that we had no idea exists. We ended up getting one actually because its really a good deal We loved seeing our little one in 3D/4D. We absolutely love and recommend this place to everyone who wants to see their precious one in ultrasound. 5 star!!!

We had such a wonderful experience at UC Baby Richmond! Our little guy was being difficult and she…read morespent so much extra time with us trying to get him to move so we could get a good view of his face! Thank you again for everything!

Absolutely horrible humane understanding from the management team…read more I have been suffering with an undiagnosed respiratory infection for 1.5 weeks with symptoms of a fever, chills, hot & cold sweats, runny nose, headache, a horrible cough and I apparently also had pneumonia too according to my Dr who I was finally able to see & seek treatment from yesterday. I had been off work this entire time & have been out pay for 3-days of that time. I had completely forgotten (in my ill state) that I had a scheduled ultrasound today at the No. 3rd Rd facility. When I finally realized, it was 1.5 hours later. Upon realizing this, I called the No 3 Rd office to apologize & to explain the reason why I had missed the appointment & had respectfully asked for their understanding. I received a "too bad" reply from their manager & told that regardless of my ill condition, I will be charged a $50.00 penalty. I pleaded once again while crying over the phone to ask them respectfully to understand that I wasn't in my right mind to do much else other than sleep & stay hydrated let alone remember about this appt. I was met with the cold repeated reply that the penalty will apply. I am able to write this today b/c today is the 1st day that I have been capable of thinking normally after receiving the treatment that I so desperately needed but had to wait to receive due to our present medical care system in Canada. My not having the cognitive ability to cancel the appt within their policy which is a policy designed for a person who is "in their right mind & capable of doing so" is one which needs to be measured by humans - not robots pretending to be humans. Where is the understanding? Especially from a medical facility? In my condition up to yesterday, whereby I was not in my capable mind of acting normally, due to my overwhelmingly impairing symptoms, should be taken into consideration when dishing out "too bad" replies as to their policies of cancellation. This policy should not apply to those in similar situations as it falls outside the realm of "normal conditions" & should be understandably waived for these human frailty reasons (especially by a medical facility). I am shaking my head in surprise, deep sadness & extreme disgust at the level of inhumane treatment I received & will never go back to this facility ever again. I will instead seek the assistance of a facility that has the decency to call themselves human beings who treat people in frail conditions with the care, understanding & attention that they deserve - especially in their time of need. i recommend that NO ONE seek this facilities assistance.

I think these folks missed the meaning of word "care" in healthcare!…read more This is the second time that I have had serious issue with this location's reception staff. They all seem to hate their jobs. No one smiles. They are curt and do not ever offer options. They use an annoyed tone when you ask questions. I think they need to remember that they are a part of a service industry and if they can't handle working happily with people (who are going there because they may have a serious medical issue), then they should really not be the front line of this business. Some serious changes need to be made.

I'm very thankful they open regularly even other Life lab were closed due to the strike…read more As this location opens at 7:30am, I went there around 7:15am. There was long line up already. But as I was walk in patient, that's not big issue. They have big parking with Canadian Tire.

This is where you check-in if you've over-indulged over the holidays like I did lol . That's after…read moreyou've met with your primary care physician of course . Surprisingly quiet for a LL , probably due to 1) appointments only and 2) no free parking . Their previous location in Aberdeen Centre allowed walk-ins , offered free parking AND easy assess to Canada Line . True there's a Capstan station coming soon but don't forget AC also has an awesome food court too . Just sayin'

Receptionist very efficient one of them can speak in English, Mandarin and Cantonese. Only thing…read moremissing is a display board with patient's name and appointment time that were seen in some other Life Labs location. They also welcome walkin and opens at 7:30 am. Easy park paid parking for $5 per hour is a bit expensive for Richmond but other than that it's one of the Life Labs that you can find appointments much easier than other locations.

First the bad - arrived before 9 am on a weekday morning but didn't get to see a physician until…read morepast noon , so a solid 3+ hours' wait . Still better than Richmond Hospital's estimated 7+ hrs ! However everyone from admissions to triage to ER are unbelievably kind and helpful , especially Dr. Melissa ___ so thank you . On-site X-rays and limited parking spots ( free ) available .

If you're going for blood tests, you'll find the staff here very efficient and quite friendly. The…read moreoffice is also very clean, and it opens nice and early at 7 AM. There's free parking in a lot just on the north side of the lab. They have about 6 "rooms" for collecting blood samples, etc, plus a couple of larger rooms for EKG's, etc. and, 2 washrooms for harvesting urine samples, etc. About the only negative is that it can get very busy here, with substantial wait times during peak periods. At 6:54 AM, there were already 6 or 7 people waiting for the doors to be opened.