I always get great service! The prices are lower than buying at a regular store. I really like that…read morethe tobacco is all natural, no chemicals added.

Not sure what has happened to this store in the last month, rude rude rude, smoking in the…read morebuilding, smokes fall apart, watched an employee grab a smoke from a customers bag and light it up. That was 10/15/21. We have been loyal patrons for 3+ years, but will not be any longer.

Awesome store. Have every vape image able. I haven't been disappointed yet. Prices are reasonable…read more You get points for every dollar you spend.

From the owner: This isn’t any ordinary Smoke Shop. This is Carlsbads Special Smoke Shop. Come in and we’ll make…read moresure you’ll leave with a Smile on your face and the item you were lookin for.

we were spending $300 a week there for over a yr had a run in with a employee you know who you are!…read moredidnt have our tobocco for two weeks kept saying wearhouse must be out BUT the truth is SOME ONE messed up on ordering i asked who messed up they didnt like the truth slammed the window closed didnt even give me the receipt had to knock on the window again to get it GUESS WHAT YOUR STORE JUST $300 a month from us GOOD LUCK if thats the way to treat your customers TRUTH HURTS HUH!

The service here is unmatched as the entire team is very knowledgeable about all their products and…read morevery personable. I learn something new every time I go! I really like that the owner gets to know his customers and makes everyone feel welcomed. Now there's even more to love next door!

Can't say enough about this place. A buddy got me back into cigars last summer and Martha and Kim…read morehelped me step up from gas station cigarillos and into real men's cigars. Excellent variety of sticks and as mentioned in other reviews, it's a very relaxed BYOB place. Very patriotic staff and the decor matches. Customer service is beyond 5 stars. I started out with a very low-end personal humidor - they coached me on how to properly season/prepare it and even offered to let me drop it off and season it for me at no additional charge. After a few months of inconsistent hygrometer readings, I purchased a specialty humidor off their shelf - they treated my new premium humidor with the same care as my original cheap one. Can't say enough about this place, I enjoy every trip in, great stories, they always have the cigars I enjoy and always trying a variety of different lines from proven cigar manufacturers.

Went here with friends while vacationing here. Coming from Houston and experiencing the shops there…read morethis little gem was a nice refreshing find. The owner really knows her stuff and cares about her product. Very nice selection of cigars and very well maintained humidors. Along with a relaxing environment and extremely clean and pleasant. Worth the look in to check her out for an excellent smoke.

I really trying to find a place I live in Carlsbad New Mexico Donnie places sells guards are gas…read morestations I cannot find a cigar place in Carlsbad

Been here a few times in the last couple years. This time...the regularly rude lady who works there…read morewas true to form. I pull up thru the drive thru (because she cops a huge attitude when you ask to go in to see the cigars) and ask if she has a small box of cigars. She has no idea what I'm talking about. Oh, doesn't she sell cigars? Yes, but she has no clue what I'm taking about. A tiny box of cigars? (I'm using my hands to describe them) She rolls her eyes, a tin? Oh yes a tin. Well what kind? Does she have Don Tomas? No. (she just stares st me) What kind does she have? More eye rolling. We have acids... and here she stomps off and leaves for a few minutes and I think about driving away but have already endured so much crap from her that i may a well stick it out. She comes back loaded with about 10 cigar tins and dumps them on the counter (out of sight). We have these. Oh, are those Arturo fuentes? No. Okay, I'll take the white box. She takes the boxes out of sight, rings me up and surprises me by smiling and thanking me (this seems fishy but i drive away). Later that night i open my tin of Don Diegos and realize this box hasn't been in a humidor for months. They're so dry and crackly that they tear apart when you clip them. Never going back....ever....ever ever...ever...she's great incentive to quit smoking.

Tried to buy a vape that no linger sells geek bars anymore but they still gave me a special one…read morefrom their special collection

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I have been a customer for many years at this location. This morning, I was treated very rudely. i…read morewanted a carton of cigs and Copenhagen wintergreen snuff. When we first drove up i said cigs and Copenhagen stuff. She got the cigs and then we told her what kind of snuff. she had both kinds of Copenhagen in the bag. We told her we wanted the wintergreen. She said NO that's what you asked for and then gave us a refund very grudgingly while repeating it's what you asked for. Her condescending attitude and slamming the window? Not necessary. I am a senior citizen but did not deserve this at all. She turned what could have been a simple misunderstanding into a whole issue

A lot to choose from, great customer service! Would recommend to everyone! Very cool experience!…read moreWill buy from them again! Stop by anytime you are in the area!

Went to this liquor store and had the best customer service from the evening crew there will be…read morereturning. They have a drive thru yay