In Feb my dad traveled from WA to AZ. Greyhound "lost" his bag in AZ, come to find out it was tagged incorrectly and never put on the bus. A month in AZ and they never could retrieve his bag. Greyhound issued a refund for lost baggage but they foubd the bag, then Covid hit. Since April I have been given the run around by numbers to call, half of then deactivated, and then told the only way I can reach baggage claims is by email. Ive been going back and forth trying to find where this bag is. Baggage claim told me they found it, I told them I needed it sent to WA and they told me it was at the station in Tacoma, WA. I went down to the station in Tacoma in person in July where they told and physically showed me they did not have the bag, looked it up and found out it was not properly tagged and never sent to Tacoma. I again reached out via email today where they told me they confirmed the issue with my dad themselves and gave a confirmation number which is a total lie! He is in my care, they could not display proof of "things being taken care of" and what the confirmation nimber was for, no one ever contacted him nor I and we still do not know where his bag is and still I get no firm answers from this company and no effective help. There are very important records in his bag he needs for his medical and we havent been able to get any service regarding this issue for nearly six months now. read more