My elderly sister was involved in a wreck in Shelbyville when her car ended up being totaled as it…read morewould be more expensive to fix it than it was worth. Her insurance blessed her with a rental car for a specific period of time so we can get her a replacement. This happened to be through Enterprise. Initially it had referred us to the little satellite office in Tullahoma, TN, where I first had contact with Maximillian... and got set up for when we would be ready, and what kind of car Sandy would be comfortable in. (We now follow each other on Instagram... how funny is that? Great guy!) He didn't have the Nissan Altima she prefers at the time, but the insurance also hadn't settled. Once I got confirmation from her insurance (I have power of attorney) of what she needed to do re the title of the drivable yet totaled car, I called Tullahoma and spoke with Dominique. They only had trucks available... remember, these are small satellite offices, and despite the ads that say "they will pick you up", they can't. It's cool, though. The superior service makes up for it. He said Maximillian would be in the Shelbyville location at the airport! AWESOME, as we live in Shelbyville... right? I had conversed with Max on Instagram about the rental, and finally got a chance to meet him in person. He was supposed to call when an Altima was turned in... but it didn't show on the Thursday it was expected. So I called him and said I'd bring her down to see what they had. We got there, and he's such a nice guy. Falls over backwards to accommodate the customer. He showed Ms. Pickiest Person On Earth a couple of choices, and I made her get in a crossover. Told her basically to shut up and trust me on the comfort factor. SHE LOVED IT. She has to have a certain steering wheel size as the smaller ones make her shoulders hurt. If the seats curve up on the sides, it hurts her hips... (she's kinda broad in the beam...) so the crossover/SUV type is more compatible. She didn't believe me until now. The Altima price would have been about $27.95/day I think... and given her more rental time. Maximillian dropped this expensive one down to $31.95/day to help her. God bless him!!! He said he'd call as soon as they got one. He really does go above and beyond, and I believe this rings true for his coworkers... I also spoke with a Jacob. Another fine young man Want to rent a car? I'm saying Enterprise is the way to go. It is for us!

Fly the friendly skies with friendly folks from Shelbyville. A small but well designed and…read moremaintained airport.

I recently stayed at this hotel and wanted to share my experience. On a positive note, the room…read moreitself was clean, comfortable, and met my expectations, which I appreciated after a long day of travel. Unfortunately, my experience with the staff and overall communication was very disappointing. On the day of my arrival, I called the hotel around 3 PM to inform them that due to significant flight delays, I would not be arriving until approximately 2 AM the following morning. I was reassured on the phone that this would not be an issue. However, when I arrived at 2 AM, I was told by the front desk staff, "good thing we checked you in otherwise we would have cancelled you," and they seemed completely unaware of my earlier call. This lack of communication was frustrating, especially after I had made an effort to notify the hotel in advance. During that same interaction, I asked about a late checkout due to my delayed arrival and was told it would be "no problem." The next morning, however, I was abruptly woken up by front desk staff pounding on my door. When I explained that I had been granted a late checkout, my concerns were dismissed, and I was told they "don't do late checkout," then given only 15 minutes to vacate the room. I understand that miscommunication can happen, but the inconsistency in information and the way the situation was handled felt unprofessional and discourteous. A more coordinated approach among staff and a greater level of respect when addressing guest concerns would significantly improve the experience. While the room itself was perfectly fine, the service issues made the overall stay much less enjoyable. I hope management takes steps to improve internal communication and customer service moving forward.

When we arrived and checked in, the attendant proceeded to warn us that we were staying in room 201…read moreand it was "far at the end" and it took the hot water a long time to get there. She told us to turn the shower on as soon as we got to the room. I thought that was odd, but it was late and I didn't want to argue. The elevator door took four tries to get closed but we finally made it to the second floor. We let that shower run for 40 minutes and it was colder at the end than when we started. So three very unhappy guests took three very cold showers. Then at breakfast the waffle maker didn't work, the apple juice looked and tasted like water and the coffee a had black slimy substance come out of the machine with the liquid. When I turned my cards in at the desk to check out, I told the attendant how displeased we were. He just smiled and stared at me. I am a Choice Privileges member but have quickly learned that those hotels should be avoided at all costs. I will be looking elsewhere for my future stays. You get what you pay for. STAY FAR, FAR AWAY FROM HERE!!

Very clean and quiet. Camille at the front desk was amazing. She took her time during my check in…read more(nobody else was waiting) and she asked me about my day and made me feel welcomed. Definitely recommend this hotel.

I stayed here with two of my teenagers and it was a great overnight visit…read more We stayed in a two-bedroom suite that had two bathrooms, a full kitchen, three tvs, and a sofa bed in the living room area that had the kitchen. The layout was perfect because we all had our own space that had a tv and the walls contained the noise and it didn't spread to each other's rooms. Every employee that I interacted with during our visit was lovely and helpful. If our travels takes us to the area again, we'll definitely make a repeat visit.