Grier group now TreeStone has managed our 242 Villa complex for over 20 years. There have been issues from time to time but with communication all issues have been resolved. Have even recommended them to another development that have hired them also. I don't recommend places lightly. read more

DO NOT HIRE THIS COMPANY OR TREESTONE PROPERTIES MANAGMENT COMPANY, They are one in the same. Grier would not contact me regarding any issues or help to resolve these issues. Worse management company, will not provide access key fob to pool and club house, and will not sent link to the monthly subdivision meetings, due to discrimination of elderly woman and handicaped adult son. This company per my bank recieved my $765 ANNUAL SUBDIVISION dues on 3/31/2025. They let their mail pile up in their PO box. They claimed they did not receive until 4/8/2025!!! They claimed this was because the mail is running late / over 2 weeks behind on thier voice mail. Then they charged a $25 late fee on top of the $765 annual dues, which are high. They fail to service property, they do not supervise their pool managemnet company/ life guards. They never return phone calls, they never answer their daytime or emergency phones. They lie and say they mailed a key fob when they did not. They charged for Key fobs I recieved then told me to throw them away, then refused to give me a new key fob... They mailed me key fobs that do not work...it is a mess...Lake Chesterfield, Wildwood MO 63040 read less read more

No follow through terrible manage that if you're thinking of buying a condo in there the management group look elsewhere. It really was that bad. read more

Does not deserve 1 star. Waterside Crossing subdivision in St. Peters, MO is "managed" by this company. I am a realtor and will not sell a villa in this subdivision because of Grier Group Management. Nor will I sell ANY home that is "managed" by this despicable company. They do no care about the residents and will go to extreme lengths to harass them with no way to address the "issues". read more

Be careful, HOA's. We had several problems with them not posting our payments to our account but the owner would not return our call. The only person who would talk to us had no authority to fix our problem. At the end they fixed the problem but it was a complete hassle when selling the property. read more

They consistently don't care. When called they act put out then promise to have someone call back and never do. They take our (higher than most) monthly condo fee and it disappears. In the 6 years I've begrudgingly lived here they've made $1.2 million off fees and have only spent a small fraction of that on repaving the parking lot. The rest presumably went towards gas for their limos. Don't bother. read more

When I first move into a house with Grier Group for the HOA, I looked then up and saw all these horrible reviews. From my experience, they never answered the phone and there was absolutely no way to get a hold of them besides a phone call or snail mail. So I wrote them a nasty letter. Once the letter was received, I call a call from Lisa. Lisa was very nice and informative. She gave me everything I needed to contact them as well as answered all my questions. I brought out how difficult it was to get a hold of them, and they are working on a process to make it easier. Hopefully it works, because once you do get a hold of them, they are great. So you all you newbies trying to get a hold of them, here is their contact information: (636) 733-9021 ext. 105 for Lisa; ext. 103 for Tony. email: system@griergroupinc.com This email goes to Lisa, yet she did inform me that it is not always monitored. So I guess if you want to get them to call you, write them a letter. I hope this helps! read more

Their customer service is non-existent, there's no way to contact anyone or leave a voice message or e-mail to anyone and when you do leave a message on their main phone answering machine you never get a call back. When I first met Jason Grier at our first HOA he talked a good game, but he's as bad as everyone else there, I sent him letters and messages and he's never returned none of then, I guess he's too important to call people, I'm told contractually they we're stuck with them for another year, before our next annual meeting I'm going to lobby my neighbors to try a different company, anyone and I mean anyone would be better then being ignored, Grier Group is the worst. read more

Awful. They have no clue what they're doing. They lack an actual system to track/deal with issues, their website is terrible, they do not follow through on questions or issues. They don't know any local laws/regulations and if you do, that's the only way to get them to do anything. They are very very slow to respond. In the end, they are collecting fees for a terrible job in our community/HOA. Note to all land developers/builders - do NOT use Grier Group Management and tie your name with theirs. Just look at the reviews (Google, Yelp, etc.). read more

If I could give a negative star rating I would. I am not a person to give negative reviews, I always try to be patient and give people the benefit of the doubt. But they are awful. If you have Grier Group now, get rid of them. If you are thinking about using them, don't, run away. Think of the worst possible property management experience possible then multiply that by 100. I have a simple job of having someone come out and remove graffiti off a retaining wall. I have been calling for 2 months and they always have a new excuse. I pay them 1800 a year for nothing. Stay away, I cannot emphasize that enough. read more

The owner showed up at our association meeting and that was the last time I heard from them. Mr grier has never returned a single call, it took 5 tries to change my address and they are just poor at responding to service requests. Our association decided to cancel our contract and change management companies. read more

Never able to talk to anyone. I've lu e chr 17 years under their hoa and can never get s call back I'm going to suggest at next months HOA neighborhood meeting we change companies. I will lead the search. read more

OK. Enough is enough. I have to take this down to 1 star from 2. At this point they have proven to me over and over that they simply either do not have the capacity to perform typical property management effectively or they simply don't care that they don't. Owner requests are simply ignored. Requests for calls and concerns to be addressed are never returned. Not even once. I am chasing them just to stay in contact with them, let alone having a resolution from Grier. It is quite shameful to run your business this way. If you're looking to hire a property management company for your tenants/owners/customers...look elsewhere. read more

Terrible property managers. Our board approved a work order in July on 2016 and the work still hasn't been done despite numerous calls and reminders. That is just one of many issues we've had with them. If you are a condo board and care about your homes/investments, do not hire Grier Group. read more

Two stars...bc they answered one phone call. I live in a very nice area in OFallon MO. However, since June not of my requests have been addressed -- all exterior and should be obvious. I'm concerned our HOA chose the wrong "partner". Would be nice to have my call returned and if I owned this company -- would be looking to improve on these reviews. read more

How Grier Group stays in business is beyond me. I feel bad for their employees, they are hard working but caught in between NO-management of Grier Group and angry customers. When I called I was able to speak to an employee and get some work taken care of. Do NOT expect them to call back, keep calling until one of their poor employees answers the phone. Be nice to the employee, it's really not their fault. Other than that, Grier Group as a company does NOT care about residents and its customers. Other problems is that Grier Group assesses unfair and arbitrary fees and there is nothing that you can do about it. You either pay the fee, or pay a lawyer a higher fee, or face lien on your property. Maybe that's how they stay in business: a few small dollar fees here and there adds up for their company and it's not worth fighting in court (financially) by a resident. I have to be clear, also, that I don't think Grier Group is doing these things with bad intentions. It's just mediocrity, having NO clue on how to manage properties. And forget about consistent maintenance or even being "green" .... they chopped down a tree in front of our place because they didn't want to pay cleaning up leaves! I'm so glad that I'm done with them. If you're still with them, you need to take action and fire them from your property management. read more

They don't maintain or repair property they are supposed to. They take your money and only offer excuses and place blame on the utilities for there neglected repairs. read more

Terribly managed. Hard to get a hold of. Outdated payment options. To pay them online they charge you $15. They would send our mail to an address we didn't live at. When we called to have it corrected they continued to send our mailed to the wrong address. They are unorganized and poorly ran. They want any communication done via writing and mailed or via email. The response time is unethical. Terrible company!!! read more

Where do I start...Its impossible to ever get ahold of anyone to discuss issues I have. I have left multiple voicemails and not once has anyone returned my calls. If negative stars were a rating option thats what I would have chose. The first week I moved in they threated to fine me for an eclosed trailer in my driveway..I was literally moving my furniture in.. I had it there 2 days!!! Then a couple of months later I was given a 1 month notice to fix a crack in my drive way that wasnt up to code. I responded back asking how the person there 11 years before me was able to have it in that condition and nobody say anything.. or how it was cleared to sell to me? No real response..I had to fork our over two thousand dollars to fix it before I was fined. One of the HOA members lived in our subdivision and he would walk around our houses taking pictures and harass us. I've heard of him getting into near physical altercations with people and even pulled a gun on one of the neighbors in an argument. They have accused me of renting an Air b&b out of my house. (I did when I first moved it because I didnt know it was against the rules. Its my first house and I was trying to make some extra money for repairs and furniture) I stopped but they continued to fine me. I tried multiple times to call someone to sit down and discuss things with. NEVER got a return phone call. They then charged me late fees for not paying the fines I was trying to clear. They ended up charging me ANOTHER 2 thousand dollars..and yes.. put a lein on my house!!!!! I called then 20 minutes ago.. and you guessed it.. nobody answered the phone. Stay away from this company. read more

These pricks own the building next door to mine & the gate to their parking lot breaks every few weeks. When it breaks it screeches like a train stopping. Numerous calls have fallen on deaf ears. Their most recent excuse is that they "submitted a request for the repair but the bid was too high". I have contacted the citizens service bureau & once I have more time to waste dealing with their lazy asses I'll be contacting the BBB. Avoid them like the plague. They are slumlords. read more

I am truly disgusted with the care and service of this "property management" group. As you can see the majority of their reviews are negative, it's for a valid reason. They are lazy, unreliable, and do not care about the condition of their properties. They do not manage their property, they do not address issues presented to them, they do not respond to phone calls. They have let my basement flood twice now because they refuse to clean out the sewer drains, therefore they have backed up on multiple occasions and flooded the properties of many residents in my neighborhood. When confronted about the issue, Grier group told us "that is not our problem". Only once they were served with law suit papers did they decide to come out and check on the community. Instead of fixing drains and pipes, they planted 2 tiny bushes in front of my house. Tell me how that solves anything? Shingles of roofs are missing, the chimneys have not been cleaned, drains have not been cleaned, street lights are broken, the parking lot is not maintained and now there is a large oil spill that has not been cleaned up for almost 2 years. DO NOT TRUST GRIER GROUP TO KEEP YOU OR YOUR PROPERTY SAFE AND MAINTAINED. read more

Disorganized, poorly managed company. I believe that their short sighted management decisions are directly tied to condo fee increases and property value decline. Some of the forms and questioners are convoluted and outdated. Hard to get a hold of. read more

I'd give it one star but when I *DO* contact someone and it is Lisa, I get results. *SHE* is very helpful. So the review goes up one star because of her, alone. But trying to get through is a problem. read more

Lived in condo for over 10 years. Have had nothing but trouble dealing with these people. Ignore you at meetings, phones go to voice mail, never get called back, and get no resolution to concerns. Jason is the worst! Keep paying monthly fee just so they can get a paycheck! Don't pay fee and they will put a lien on your home! read more

I can tell you, out of the many experience I have had with this company, not a single one has been positive. Rest assured they will do everything they can to stall in getting back to you, delay in addressing the issue and once they finally get around to providing the solution it will be done in the cheapest possible way with no concern for the resident or owner. read more

Vita at Grier Group Management was extremely helpful and made sure my work order was submitted as soon as possible. I really appreciate the time and effort she took in understanding my issue, and confirming that she had put in my request., She is an excellent employee, and I am very happy to live in this condo complex! read more

Worst property management group out there. Don't even think about using them. They have no customer service and I don't even believe that this is an actual office. I think just a switchboard that has a voicemail that sends callers in a loop. I had to call over 20 times and leave over 10 messages to get someone to talk to regarding a property issue. They are rude, lack customer service and do not care about clients. Really? You can be so arrogant in this market. Me thinks not. Take your business elsewhere. read more

We have lived in a Grier communtiy for the past five years and have never been pleased with them, but have been able to manage. This past month, we have attempted to get in touch with them FIVE times, including a hand delivered letter requesting a call back from Jason, and never got any response. They are a horrible company with no customer service. We paid our fees on time every single month and simply asked for a return call regarding multiple closed tickets (which WERE their responsibility) but they would not return the call. If you are looking to hire a management company, DO NOT HIRE this company, they are terrible. If I could give them zero stars I would. I am writing reviews of several companies we have dealt with over the past month while trying to sell our home and this is the only bad one out of many!! read more

I would give negative stars if I could. This management company doesn't return phone calls, has no other way of being reached. I have asked 4 times for the names of the board members for my community but have gotten absolutely no response from them. The other residents in our community have similar complaints. DO NOT USE THIS COMPANY - you might as well throw your money down the toilet! read more

Worst property management Around completely worthless they don't complete anything they don't check on there properties or do anything but collect dues with not concern for the property upkeep ! read more

I agree with all the other reviews. This "Property Management" company is pathetic. They are paid a substantial fee to fix problems as they occur, and this specifically does not happen routinely. You have to take responsibilty yourself to continue to oversee Richard Grier and his pathetic incompetent help to make sure the issues get taken care of. There is no point in hiring this company since you have to end up taking care of the situation yourself. read more

There needs to be a special rating system for this group; one star is one too many. Hope you never get stuck with them as your management company. When your property needs repairs, they either don't call back or send the cheapest, most unskilled person out to do repairs. read more

Grier Group does not respond and they do not do their due diligence in managing subdivision affairs. They should not be in business.

Absolutely terrible. Rude, unprofessional, unhelpful. I will be attending the next board meeting to put my vote in to oust this incompetent company. I talked to the accounts receivable person and she couldn't even tell me their procedure for sending out condo fee bills. I am assuming they are unaware that condo owners are their bosses, and they work for us. read more

Well, we Fired Grier group! we have used them to manage our subdivision for the past 5 years. Things started great by as the time went on thing got worst. they would not respond to owners and hard for the owners to get ahold of. Now we moved to a new Management company and come to find out they do not even have any electronic records of our meetings, financials, account receivables, ( @ least the is what we where told!). there excuse was that this was sent to the board members every month! I am not sure why they do not but that is want we were paying them to do! Archive our files, and manage the subdivision's affairs! Be aware before you even consider this company! read more

Wish I could post negative reviews. Company "forgot" to cash our HOA dues and then tacked on an "administrative fee" because we didn't pay them on time. Wonder how many other homeowners they've done this to? read more

The worth management, sorry NO MANAGEMENT, company. When we purchased condo at Villa Dorado we got a letter that there is some asbestos was found in garden units storage/basements, and that management company will inform us on annual contractor's reports of the condition of asbestos level. We've owned the condo for 5 years, never heard a word from Grier about asbestos. When we started to sell it, our son, who was buying the condo, couldn't get a loan without the report. I've been trying to approach Richard Grier and his company many times about the issue. No responds. Only once, after hundreds tries he emailed that they will perform the test before the end of the year, when contractor will be available. This is a health hazard. What do you mean that contractor is not available, get another one. I called couple environmental companies, they are willing to come in 2-3 days from today. Richard, if you still want to stay in business, please, read all reviews at Yelp and other places. I'm voting to get the company out of business. OMNI and Villa Dorado Association have to change management company as soon as possible, before people start to hire legal services to check on Grier NO MANAGEMNT!!!!! read more