We needed to replace a couple of hot water heater connection lines. The original ones were rigid…read morecopper that had been shaped to bend in two places. We asked a plumber at the counter if they could shape the new 3/4" copper tubes for us. He said "It's easy - these are flexible - you can bend them yourself." I told him that we don't have any special tools to do that, but he assured us that it's easy. Sure enough when my husband carefully attempted to bend them, they kinked/buckled to the point where the waterflow would be drastically reduced. I called and asked to speak with a manager. The woman at the front counter said: "I guess I'm the Manager. We don't really have a manager." When I started to tell her about our situation and that I felt that we were mislead and wanted a refund, she said "So you want us to pay for YOUR mistake?" I then asked if she could have one of their experienced plumbers call me back. With that kind of customer service, I'll probably get the same treatment IF one does call me back.

Have them doing the plumbing and HVAC on our new home. Their crew is great. Finishing up on time…read more Good ideas for us that added some real cool amenities! So Yelp wants more. You can only say good, great, satisfied so many times before you sound like a paid hooker...

I spoke with Dusty on a Friday and got a call on Sunday night for them to come out on Monday. I am…read morea traveling RVer and the only other known mobile tech in the area, Kenny, was a no-show and then didn't respond to my second request. Remington and Treyton were on time, professional, courteous and friendly. They did amazing job! highly recommend!

Called for ac repair on a Sunday and left a message. Got a phone call Monday morning saying they…read morewould come. By noon, when they had not, and I had waited for them all morning, I called to find out when they were coming. No one answered and they took an hour to return my call and let me know they might be by in the late afternoon, because they were out of town. Why couldn't tell me that earlier in the day? Found another company who gave an estimated time when they would show up and actually did show up.

Bob staleys saved me! I bought a house the boiler went out at the end of October and he came quick…read moreto give us the quote, ordered everything offered heaters while we waited and made my stress so much easier. I'm in Brush and I had heard great things and I cannot say enough good about them!! This boiler is energy efficient and works great!

Bob came out in June, to see why my air conditioning wasn't working. All he did was uncover 2…read morevents, took a look at the HVAC, took pictures of the whole house, without my permission (against the law), claimed the dog tried to bite him, and left. He was dismissive, abrasive, surly, and downright obnoxious, rude, and mean. He was here less than an hour. He just sent my landlord a bill (more than 3 months later), for over $500. He claimed that the pipes were frozen, even though I never touched the thermostat, and it was set at 72.* When I first moved in, my landlord called him to unplug the toilet, and he told them that someone had poured kitty litter down the toilet, which of course, I denied. Of course, they blamed me, even though that was something I never do, and, having owned my own house before, know not ever to do. They still made me pay for it. Personally, I think Staley was making up a story, to justify charging more. I hired my own plumber when my lower level flooded a few months ago. He spent nearly 2 full days working on it, and charged me less than $200. He said the bathroom sink had a faulty part, went to the hardware store, bought, and installed, a new one. I think my landlord must have some kind of "arrangement" with Bob Staley.

I have a leak underneath my driveway - and for the last month I've gotten the run around about them…read moredoing it. I always got - "it'll be here at the end of the week, or just after the weekend, or in a couple days. If it doesn't work I'll call you back." They never came to look at it, they never called, and finally today I had had enough. I wouldn't recommend them to hook up a sink faucet or even turn on water to a toilet.