Griffin Tax Express

Im glad I used Jackson Hewitt for this years taxes. The tax preparer was kind and knowledgeable. I…read moredid not have a long wait time and he made the process very easy. He answered all my questions and he was very patient. I will let Jackson Hewitt prepare my taxes from now on.

My son hadn't filed for 2 years, they wanted 2,000 to file, then came down to 1,200, then she got…read moreon the phone and wanted 400, we went elsewhere got it done for 200, I saw the agent in Walmart each time I stopped and said why would you try to rip my son off? She just smiled don't go there!

H&R Block

1.0

Beware of the H&R office at 1435 N Expressway, Griffin, Georgia. In 2024 I sold my home from out of…read morestate, and bought a home here in Georgia. Since I had always used H&R Block for my entire working career, I decided to stick with them. Ginormous mistake! Senior Tax Analyst, Carolyn Jordan prepared and filed my taxes. She stated that I owed the IRS $ 21,212.00! I was stunned. I provided ALL documents pertaining to the sale and upgrade receipts of my old home as well as my newly purchased home. I asked her if she was sure, she said yes, and that I can make payment arrangements. I asked her how long has she been a tax preparer, she said 15 years, but I was her first customer who relocated, sold and bought a home that owed the IRS. This was my first time selling and buying a home. I believed her. On the IRS website, I made payment arrangements to pay them $295 a month for 6 years. I'm retired on a fixed income. I was very concerned and spoke with a friend who was also concerned and suggested I get a free second review at Jackson Hewitt. She said after they completed the review if I didn't want to file an amended return, it was free. If I did, I would pay for the amended filing. The day of my appointment I noticed as she was entering my documents into their system she was shaking her head in disbelief. She said I don't know how they came up with that number they say you owe but its incorrect. She said I owed a $48.00! She went on to say the state I relocated from owed me money! From $21, 212.00 to $48.00 is diabolical! She filed the amended return, I paid her and went back to H&R Block to request a reimbursement. Speaking with the owner, I explained, and provided the amended filing Jackson Hewitt completed for him to review. Their attitude was not pleasant in fact it was nasty. He barely reviewed the amended filing and stated Ms Jordan is one of their best preparers with over 15 years experience. I stated I want my reimbursement. The owner said ok, but a year or two from now, you'll receive a letter from them (IRS) and they will want their money including late fees that accumulate monthly. I said ok, I still want to be reimbursed. He did and I canceled my payment arrangement. I stressed about this for months waiting and checking the IRS website regularly. Finally in October I receive a letter from the IRS informing me THEY MADE AN ADJUSTMENT TO MY ACCOUNT AND I OWED $34.31! H&R Block completely messed up by not calculating the expenses from the sale of my home correctly and had my adjusted gross income at $205,668.00! Now this critical error had a dominoe effect as it messed up my social security Medicare premium from $185 to $649 so I had to provide proof to them! I will not use H&R Block again.

While the tax preparation was fine, only one of six of the office staff wore masks. When we…read moreinquired why, we were told it's hard to breathe and fogs up the glasses. This when we are loosing over 3000 citizens every day. Complete lack of concern for their customer's health!

City Finance & Tax Service

1.0

(1 review)

My main complaint is with the Manager, I believe her name is Andrea. I've had a loan with them…read moresince July. Up until now I've had no complaints. The assistant manager that used to work there was very nice, Adrienna is very nice as well as the other employees. Adrienna knew I was going through some hard times and was willing to work with me as I've never ever went outside the month, only a week or two past my due date. Last month when I spoke with her I made the payments she asked. I always communicate with them as well as hold my promises to pay. If they call, I answer and if something changes I call them. Yesterday a new girl Tracey calls me. I am speaking with her about my accounts and she keeps putting me on hold and talking to her manager. She asked me to come and sign an extension. I told her no problem as long as my job would let me be a little late and they aren't trying to get me to sign something saying I will pay more than I can afford. If she's just asking me to sign something saying I agree to pay what I said then great. I explained I would have no problem getting completely caught up next month. I explained I have missed work caring for a sick relative and with their passing. She transfers me to the manager; Andrea, and that's where the problem starts. She gets; what could be considered, verbally abusive when I don't tell her what she wants to hear, threatens me with legal action and when I tell her that I'd be all caught up by the time I even had to answer the petition she says "should I just go ahead and add the $150 now then?" I'm not that far behind, you would think I owed 6 months worth of payments. She mocks my situation after I told her she had better hope she is never in the position I am in and being treated as she is treating me. She kept over talking me to the point where I had to raise my voice and then she called me crazy. She laughed when she asked what I did at my job and I told her. She acted as if she were superior and was better than me. This went on for about 10 minutes. They prey on people that need to renew their loans over and over. I'm thankful that I don't. If I had known someone such as Andrea worked there I would never had gotten any loans with them in the first place and I dang sure wouldn't have renewed it. If you have a loan with them you really need to record all conversations. The manager will tell you that's illegal however Ga is a one party state meaning as long as YOU are on the phone you can record without having to let anyone know you are. Also, since you are not trying to collect a debt you also don't have to let it be known (you're not a debt collector, they are). Any abusive or harassing behavior is in violation of the GA ILA, which governs all loan company's that do loans for $3000 or less and for terms no longer than 36 months and 15 days (not including banks). They also failed to provide a copy of all of my paperwork which is also a violation of ILA. Look up the Ga Industrial Loan Association, it will explain your rights. If you have any self respect do not go here. Once I get caught up I will only have 4 more payments and I will be done. Go to First Franklin. The one where I live has no turn over (same people have been there for over 10 years) and they completely understand life happens, will work with you, not talk to you like a piece of trash and not try to make you leave work (losing more money) to come sign something that they can easily put in the computer. They will not threaten you with legal action when they don't hear what they want. Threatening with legal action without actually intending to go through with; just to try and make someone pay money (scare tactic), is also a violation of the ILA. The FDCPA doesn't protect you here but the ILA does. Know your rights!

Pink Kleaning

4.6

(9 reviews)

There is likely not enough space for me to begin to list the multitude of issues I have had with…read morethis company, but here goes: 1. Several months ago one of their employees went into my master bathroom and shit. When I walked in and I found her shitting in my bathroom, the owner and I discussed it and I requested that the employee not come back to my home to clean and the owner agreed. The company respected that until December I walked out in my living room to see the same cleaner standing in my home and did not even say good morning to me. Now fast forward to January 5, they did it again. Brought the same employee to my home and when I told them that I would not be able to allow her to clean my home, but the other cleaner Alyssa is allowed to come in to clean, Alyssa told me it will just be her cleaning and she went to check in with the office manager Steve. Alyssa came back and said they will have to clean on another day because Steve said she can't do it on her own. They then proceeded to charge my card on-file and indicated that I refused access to the home which I have video recordings from my doorbell that I did not refuse access to Alyssa. They are the ones who refused to allow Alyssa to clean the home alone. 2. Very unprofessional services. They will be in the wrong and not apologize. They no showed on me back on Sept 29, and then gaslit me and said that my schedule got thrown off from vacations that I took several months prior. Up until that time, they were coming for the regular two weeks schedule, so I'm not sure how to schedule worked for several months and then suddenly did not work in Sept. They clearly messed up and had a scheduling error and instead of owning that as any professional Business would do they gaslight costimers. 3. The cleaning services was great in the beginning and then their attention to detail and level of cleaning drastically dropped. They would clean and my bathroom floors would be left completely dirty for several cleanings back to back. They were spraying and washing it down, rather than actually scrubbing it. See photos below. Several other areas of my home would be neglected from basic things like dusting the lights over my kitchen island, blinds, cleaning the backsplash behind my stove, cleaning the range hood, cleaning underneath the kickboards of the cabinet where several food crumbs would remain that my 19 month old daughter would constantly pick up. And there's so much more. 4. They scratched the outside of my new tub in my bathroom with their vacuum. 5. Please note that if you use this company, not only will you get unprofessional services, but they will have a nasty attitude that you are begging them to clean and they are doing you a favor. These are very inexperienced people trying to run a business and doing a very poor job at it. RESPONSE TO THE BUSINESS's REPLY. Using ChatGPT to reply to me is actually amusing and shows that you just don't know what you're doing. You can't even come up with an authentic response and a lack of education in your field. It truly baffles me that they will lie when I have video recordings and I am not bluffing. I just sent them proof that I have a video recordings. I did not address the employee directly. I spoke to the Action manager this morning and I said to her very calmly that I was confused because I had an agreement with the owner Kia for the individual to not return to my property. In fact, my video recording will show that the employee walked away while I was speaking to the acting manager to go back to their car and started cursing, she was the one who used profanities. As far as several site visits, management visiting and quality control, THAT IS A LIE. The owner Kia cleans my home. That's not a site visit, that was her coming every two weeks to clean and she was part of the problem. She's actually the one who did not clean my shower for 3 consecutive cleanings. If a company would lie, knowing that a customer have actual video proof....RUN! These are not the kind of people that you want cleaning your home. And I absolutely use profanity only after they left my property and charged my card today on January 5, 2026. Our long history of text messages conversations history will show that there was never prior any profanities used before that. I also downloaded and saved all video recordings from my camera anytime any discussion took place in my home regarding any issues so I have proof so keep lying and I'll show those as well. ANOTHER UPDATE: Company states that they're immediately refunded me that is a lie. Got an email indicating that I was charged and there is no email indicating that I was refunded and my bank account reflects the same. These people are DANGEROUS !! They are lying, knowing that I can disprove everything that they are saying.

Professional, responsive, and hard-working, Kia and her team were a pleasure to work with. I asked…read morefor a deep cleaning of my home and was honestly startled by how much they could accomplish in a single day at a fair price. I imagine I will be retaining their services for quite some time to come!

5 Star Cleaning Services

David, the owner of 5 Star Cleaning, is not only a nice guy, but he's a master at his craft,…read moreunderstands exceptional customer service and delivers what he says he will do. I feel very fortunate to have him in my home.

David was super! He was there early and did an excellent job cleaning our home. I have been not…read morefeeling well the last two weeks and he came in a flipped our home of 3 young children and husband. He tackled upstairs like a champion! I would highly recommended

My Peachy Cleaners

Great service! Very nice guy and patient I will be calling him back.. He actually took his time and…read moredid very good on all our couches..

Same day service. Quick and efficient. Next time will try to book multiple rooms at once as several…read morecompanies offered me 2-3 rooms for $160 or so and I paid $100 for just one regular sized room. Nevertheless, happy with the results.

SatinHands Cleaning Service

3.4

(5 reviews)

I hired Andrea for a deep cleaning session. Andrea is very friendly and has a strong attention to…read moredetail. My house is sparkling. I liked her work so much that I'll be using Andrea on a biweekly basis. Thank you Andrea.

Cleaning was excellent!! I needed the deep cleaning and she took the time to and paid special…read moreattention to the corners and small spots. I definitely will use her services again!!

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Mnb B.

12 years ago

I have been a customer and an employee at this office for 6 years!!!! Very friendly and experienced personnel. Lowest fee's in town. Come by and get a free estimate and compare to the rest and you will see that we are the best!!!!! Come to the end of Solomon street, cross over the railroad tracks; we are located on the right across from the Petro Gas Station. See you there!!!!!! read more

Tim L.

12 years ago

This is a nice Tax Office with trained professionals. Clean, bright atmosphere with a kind and friendly staff.

Jennifer M.

7 years ago

Very helpful and courteous staff.

Griffin Tax Express - taxservices - Updated July 2026

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4.0

Mixed Reviews. I am self-employed and have complicated taxes, so I am always concerned that my…read moreaccountant is experienced and able to catch the smallest things that help me save money, especially since the amount I pay them is not cheap! I specifically met with Lorraine both years and specifically told her I had been turned over to someone in the past who messed up my taxes and I was picking someone "who" I had confidence in. Sure enough, the second year, I was turned over to the intern. Did he do a good job - I don't know! How do I know what he might have missed, but the point is I hired "her" and had specifically expressed my wishes from the very start. Then, I also had a lot of questions. So, apparently, she found me too complicated and told me after the second year, she could not do our taxes. As far as the first year's work, it was more complicated than the second and I think she (I think "she did that one) did a good job. For me, respect and communication are very important. I want who I hire to be transparent and up front with me plus respect my requests. When I did comment regarding finding out what happened, her reaction was kind of "tough, and that she would be "reviewing what he had done". A lot of times, when someone reviews work, they only review the work and don't go back to original documents and see if that is the same way they would have done it, so would they really pick up on missed discounts, information included? To me, the other way around makes more sense - but I guess my case was just not that important to her. So, evaluate your needs and see if this matters to you.

Very thorough with their procedures. I didn't feel like a number and they worked closely with me…read moreto achieve a desired outcome.

Acuff & Acuff

3.0

Jerone Acuff and staff have always been extremely helpful and friendly and will answer tax…read morequestions all year long. Obviously the guy who left the one-star review was trying to scam them with some idiotic business proposal and is now trying to smear them.

Doesnt look like much when you pull in and inside is even worse. I entered trying to build a…read morenetwork referral connection to help grow both of our businesses however all I faced was severe hostility. The lady at the front desk right when you walk in told me she wasn't interested without me even getting a chance to speak with her or her manager. As soon as I questioned her reasoning she continued saying "We're not interested" and guided me to the door. I was having a great day till this occurrence completely ruined it. Don't go to them unless you want to be disrespected.

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Very friendly and professional. I will definitely return to get my taxes done here. Strongly…read morerecommend.

First year trying a new tax preparer and I'm so happy I took a chance. They helped me clear up a 5…read moreyear nightmare I had been going through with the IRS. To add, I received my refund in less than 10 days and it was more money than I received in previous years. Thank you Tamecia and your staff for all your help!

Financial Bar

(1 review)

Omg when I say the service was great,they have great…read morecommunication they let you know step by step what they doing and you always get someone when you have questions..I was so far behind in my taxes and Ms Desiree got me caught up and explained me the process as she was doing it,not only did I get great service but I got a good friend..Thank you Financial Bar

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3.0

Autumn did my taxes and has for many years. She is so good and pleasant and easy to work with if…read moreyou need a great place to get your taxes done go to Autumn at Heritage accounting.

The young girl is incompetent and will not answer questions. Fails to provide relevant information…read moreabout filing tax returns for a business. Fails to let you know you should be filing quarterly taxes but instead let's you just pay a penalty fee each year for under paying taxes. Stay far away and do not waste your money! Unprofessional girl with chip on her shoulder.

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I had a great experience with Kraig O'Neal, me and my father are very happy with the relationship…read morethat we encounter with him, he was very polite and caring about what we needed and he worked his ass off to make sure we got the best coverage we needed for the house and he really showed compassion for us in our time of need, and we thank him for all he has done for us. Thanks so much.

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TitleMax Title Pawns

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Very easy fair process thanks Janay. Rainy day and she had a smile anyway! Thank you again.read more

Lawrence was Professional, Informative, and provided an overall Awesome Experience!…read moreIf you need any Money then His Store is where you need to go!!!

HPI Income Tax Services