I don't know how I should start this unpleasent experience at Hamsilos & Schenck. All in all, this…read moreis my first review, and the reason I opened up this account is to share the miserable things happened when we visited this restauant with my guests the other day.
We had reserved a table for 8, for a night out with friends eating fish. 2 of our friends didn't show up at the reserved time (19:30) since they were coming from Darmstadt, and the way took a while. We told the owner that they will arrive soon, since he had started pressurizing us to give the seats for other customers.
We tried not to care much to the typical non-local behavior of the owner at this time. He was very rude in his communication, treating us like garbage. He yelled at us telling that we are preventing him of making profits (!) and that it is not him, but us, who should care about customer service.
We were already pissed off, when our Sardellen came and weren't fresh. We tried to change with something else, however the rude owner once again told us that we would be charged for both dishes, and it is our bad luck if the fish did not come up to be fresh!
Although I see some positive reviews here, I wanted to warn people who wants to have fish during pleasent evenings to avoid this place at any cost. What kind of a damn customer service is this?!