I have a bichon frise and booked a cut for Nemo with Lynsey. Lynsey was so friendly and took great…read morecare of my dog! She has experience with bichon frise dogs and Nemo came back looking like a powder puff with a nicely rounded head. When I picked Nemo up, Lynsey gave me a quick briefing on how Nemo did during the grooming which I really appreciated! I got add ons like oatmeal shampoo and blueberry facial and it ended up being about $120 after tax and tip. Just the small dog haircut price is $70-80 which I feel is standard especially since some other dog groomers charge more for bichon haircuts. You do have to upload proof of your dog's rabies vaccine online or show at your appointment. I got a reminder email to upload mine even though I already did so that was a bit confusing. It also did take a couple days for me to get my reservation confirmation after booking online but I think it was because they were super backed up at the time.

not recommended. i have two medium size dog and they charge me large size for more money plus…read morespecial care fee that other store never charge me. So many extra charge and the staff is rude. You don't feel welcome. For sure will not go back.

PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

How wonderful to have a pet store that is not only providing the best and healthiest foods/treats…read morefor our pets, but to have the vast amount of knowledge that they do. No matter the issue with our dog, they have answers to questions and solutions that have always been right on! If they feel it should be addressed with a vet, they do not hesitate to say they aren't sure and we should seek out more help. Thank you for the wonderful staff and the fantastic service. And especially for the genuine care and concern for our pets!!

The staff and Management are extremely knowledgeable and friendly. They take a real interest in…read moreyour dogs well being. They have given us several Free Samples until we got the right Food for our Dog. I have had several lengthy conversations about the Food and their Manufacturers as well as basic Maintenance for my dog. I cannot say enough about the difference the diet has made for my dog and about the level of customer service we get.

Order placed April 3, dropped off/shipped April 9, arrival April 17…read more Petmax did not meet advertised their policy, advertised same/next-day shipping, 4-5 day delivery time and the return process was not accessible or accepted. Due to Petmax + courier delays and the product becoming unusable for its intended purpose after discovering health issues with my cat, I contacted Petmax before the delivery was completed. Petmax instructed me to refuse delivery to receive a full refund, but the courier entered my building unauthorized, left the package in a common area without my consent, and removed my ability to refuse it. When I tried to resolve the issue with Petmax, I was required to follow a return process I cannot complete due to my disability, yet I had to disclose it to request basic assistance and proper application of their policy. Despite this, I was offered store credit minus $17 shipping fees or a physically impossible return method. Petmax stated they work with several couriers and those couriers had limitations, which is why I was refused accessible return. Upon research, the information Petmax provided appeared inconsistent with published policies from their courier network and the available courier pickup options, that offer paperless return pickup services. Other customers are allowed returns and full refunds but I am excluded from it because I have a disability that makes certain acts physically not possible for me.

Had such a great experience today at this Petmax! Came in looking for kibble for my poor pup who…read morehas about a million allergies and intolerances. I thought it was going to be a difficult shopping trip but Emma made the experience so amazing! She was so patient as she had to show me so many foods before finding something that works but she never made me feel rushed and her knowledge was incredible. I was totally impressed, she is clearly passionate about what she does. she is a great face for the company and you should totally ask for her next time you stop by!

Ashley, and the staff at Pet Value on Fennell Ave E, are amazing. Ashley comes to my home and…read moreprovides nail trimming of my cats Tegan and Gemini. Staff are very supportive in assisting as soon as you walk in the door. The staffs customer service is great. Very welcoming and friendly. Marie K

Located just down the street from where I live, stocked with all sorts of goodies that my dogs have…read moreand friendly customer service!

Warm and friendly! It was my dog's first time staying there for the day. She had fun!read more

Amazing indeed. Our cat has gotten older & had gotten some matted fur on his belly…read more The wife was trepidatious but I got her to take him in and they were great with him. The cat groomer kept him calm while she trimmed him. It was a great grooming job & worth every penny.

Having our pooch move from another city to Waterloo meant we had to look for a new groomer. Looking…read moreat other services around the KW area, I was drawn to Clippers because of the homey feel I got from their page and reading about their staff. The parking lot is a little small but it's in a nice location where you can easily hop over to a coffeeshop or other places while you wait for your pet to get their cuts, etc. done. I liked that the staff in the back (who would be doing the haircut) was the one directly talking to us to get exactly what we wanted. She asked us the right questions, and in great detail. My partner and I had concerns about our dog's nails and they were able to clip them (which gave our little one great relief!). I was very happy with the service and we got exactly what we told her to do for our dog. Overall, it was a very good experience!

I've been coming here for years. Although the employees in the back are excellent, I have received…read moresome attitude and rudeness from the girls at the front desk. When I came in for my cats appt- there was no hello or smile it was just " whos this". Even though there is a chart right in their hands of previous appts- I still get asked what would you like today. So I said the same as last time. After some more rudeness I had drop my cat off and came back an hour later. The girl at the front asked me what I was there for. I was shocked that just an hour before that I had dropped my cat off to her. And after I said I just dropped him off - more attitude. A customer had come in when I was sitting there waiting- and she again gave attitude to another customer. The customer said " hello how are you" and right away the recptionist said " who's this" very rudely. I would be going to another place but unfortunately there are not many places around that will cut cats. I don't want to make them look bad but this has been happening many times now and I feel that if you are dealing with the public- a simple hello and or a smile would be nice. Especially for the price I pay for my cats hair to be cut. The employees that actually work- in the back- are great and keep up the excellent work!

Best place! I adopted my dog just over a year ago and he has had some major separation anxiety…read moreissues and excitability reactivity. Taylor and the staff were really great at getting George used to being around dogs and being away from me for long periods of time. He absolutely loves it and he comes home exhausted from his fun day! We also had a training session there, I got some great advice and it has helped build a better relationship with me and my dog !