Update on my first review. Juliana did reach out to me a few…read moreweeks ago and long story short, offered an explanation for what happened. I took them in to Bark & Brush for a full groom yesterday and am happy to say that all's well and will continue to use their grooming services.

I had another dog groomer which I was pretty loyal to until a friend of mine insisted that I give…read moreBark and Brush a try. The place was clean and bright. Jen was very pleasant and knowledgeable. Luna my dog looked and smelt great and was spoiled with treats!! I will definitely be going back. This place is a well kept secret..... For now

Love the care they have for my dog. I'm confidant leaving him for the day and not worried at all…read morewhile he is there having fun. If he needs a nail trim, I can just ask if they can squeeze him in and they do!

The service has declined. On Saturday march 14, I brought my…read moredog who is now 16, vision impaired and clinically deaf in for a full groom which includes ear cleaning. He has mild mobility issues which comes with age and the owner was trying to get him to follow her on his lead down the stairs?? Watching, I reminded her that he is deaf and nearly blind. So she carried him down. Within a couple of hours I received notification he was ready. In the past, his groom took 3 hours. We are fairly regular customers. On arrival, I paid the full amount and tipped before seeing him. At a glance, he looked good! I did not notice his ears were not even touched until we got home. About 90 minutes had lapsed. So I called Nice Diggz and left a voice message advising that my dog's ears were missed and for someone to kindly return my call so we can arrange to correct that. No one returned my call so on Thursday morning I rang the groomer and recited my reason for calling, stating I had left a message from Saturday afternoon. She immediately responded saying there was no voicemail from me! No apology. Just defensive. This was not the first time some part of his grooming was missed either. The time before we picked him up he still had build up from tear ducts under his eyes. He is a white Cockapoo with brown markings around his eyes and back. He has many skin tags which scab and fall off. I bath him weekly at home to maintain his back end. He's had the skin tags with a little more each year since he was about 7. Previously he'd been returned to me clean looking not with the a few of the scabs debris visible. It looks unfinished. It had occurred the three times. I had been taking my dog there since he was two. Different owner at the time; one who I found personable. I know that everyone can't be the same but I won't tolerate rudeness be it blunt or insinuated. At this point I was wondering if I would bring my dog here again. Our relationship is transactional. In my opinion the service has really declined. The hair cuts are fine but the last few visits, the service as requested was incomplete. If you're not sure you'd have to ask seeing as you don't keep notes or have the same groomer doing the session. What was also missing on Thursday was an apology for the inconvenience. I asked the owner if there were new hires. She said no. I let her know that I felt the service had declined as we had to come back and I usually get a lift from my friend or taxi over. She said she had no notes of any of the incidents I mentioned. I was in disbelief. Like a hair salon, how would you keep track or be on top of and physical changes or incidents with your clientele? Hello!! Because nothing was documented does not mean it didn't happen! I sensed she was getting defensive as I shared my take on what the service had been like in the past. I mentioned again that no one returned my call from Saturday afternoon. She claimed she didn't receive any voice mail from me. Rude and dismissive! I mean I've only been calling the same number to make appts for years. If I don't get through, I'll leave a message or call again. Deflection is a go to tactic used by those averse to criticism. She then asked how old my dog was and began keying in notes. Wow! Unimpressed, I told her and how long we'd been coming there - since the previous owner had it when my dog was two. Erika was the owner. After a few minutes the young lady who had initially groomed him brought him upstairs. She said nothing. Just stood there - like a statue. Not one word of apology for her mistake. Note the owner said nothing either but you could feel the tension. I was not trying to get money back or cause a fuss. Anyway I needed to get out of there as I had to et back to work. I felt as though I was the sane person in a twilight zone episode. Word to the owner; you are in a service industry. Professionalism and accountability matter. An apology helps if sincere. Own it! Please.

How have I not reviewed my favourite local pet store/groomer?! Victoria, the owner had been so…read moreresponsive during our second lockdown and made curb side pick up very convenient. I love love her selection of merchandises from seasonal toys, treats, food, clothes for my fur baby. Make sure you get your grooming appointment in advanced because they get pretty busy here! Also look out for their giveaways on Instagram! They also host events for the dogs to stop by and say hi! Last one I went to was a free photoshoot with Santa Paws for my puppy.

Just like the other reviewers I found the the staff to be incredibly rude. Perhaps I was speaking…read moreto victoria mentioned by other reviewers. I definitely wouldn't recommend this place just based on the customer service alone.

Our Mini Cockapoo Honey Belle had a lovely day at the spa today. She had sone tats that built up…read morewhich they skillfully shaved off leaving us with an adorable looking puppy for sure. She feels much more relaxed and comfortable especially with the warm week we are experiencing. Great work guys & gals:-)

Very nice staff here. Five stars for their kindness and they did a great job with my dog.read more

I have a bichon frise and booked a cut for Nemo with Lynsey. Lynsey was so friendly and took great…read morecare of my dog! She has experience with bichon frise dogs and Nemo came back looking like a powder puff with a nicely rounded head. When I picked Nemo up, Lynsey gave me a quick briefing on how Nemo did during the grooming which I really appreciated! I got add ons like oatmeal shampoo and blueberry facial and it ended up being about $120 after tax and tip. Just the small dog haircut price is $70-80 which I feel is standard especially since some other dog groomers charge more for bichon haircuts. You do have to upload proof of your dog's rabies vaccine online or show at your appointment. I got a reminder email to upload mine even though I already did so that was a bit confusing. It also did take a couple days for me to get my reservation confirmation after booking online but I think it was because they were super backed up at the time.

not recommended. i have two medium size dog and they charge me large size for more money plus…read morespecial care fee that other store never charge me. So many extra charge and the staff is rude. You don't feel welcome. For sure will not go back.

This little Gem in our neighbourhood should be a secret, but that wouldn't be fair to other fur…read morebabies. Great service. Friendly and price reasonable. My little boy always looks handsome and clean. Recommended for your Fur Baby.

Amazing service! Juno's does a great job with our dog and goes above and beyond with every appt.read more

amazing service and my dog looked absolutely awesome. the place is very nice and inviting. the…read morestaff is very professional and the groomer was very gentle with my (older) dog. very good prices too! the Barking Lot is my got to groomer! and the offer day care too. Go take a look and you will not hesitate to chose them Diane

I used different groomer before finding this one and I love her! She is the best so far and very…read moreprofessional! She did an amazing job and gonna use her again and again! Recommend!

I hired Maggie two weeks ago to groom my Persian mix kitties and to say it was a bad experience…read morewould be an understatement. She showed up an hour and half late with no hair dryer and a dirty trimmer, full of hair from her last appointment, which she only gave a quick superficial clean that consisted of brushing the hair out and spraying it down with disinfectant for 10 seconds before she started to use them on my cat. My older cat was nicked a total of 6 times including two bad ones that nearly lobbed off a nipple and on her ear (?!?), while my younger one had the most patchy cut, bald in some spots and long tufts of hair in others. I understand that cats are difficult to groom and all about their thin skins but I have been having my cats groomed for 13 yrs and the sum of all the injuries they have incurred that period of time is two (one each). 6 nicks on one cat in a single session is just far too many and a result of carelessness or inexperience. The worst part is Maggie either didn't know or didn't disclose on purpose, that my cat had been hurt so many times. I only noticed the nick on her nipple when Maggie was here (because my cat was hiding and wouldn't allow me to look her over properly till much later) and when I brought it to her attention she appeared to not know about it and said if it was not bleeding then it would heal by itself. She didn't even check to see how bad it was and now in retrospect, I think it was because she didn't want me to see the rest of the nicks before she left. When I contacted her to express my disbelief and how upset I was, she first said it was because my cats were difficult which shocked me because I offered to help her several times but she assured me that my cats were quite well behaved and she could handle them. Then, she blamed her tools saying her blade must have been dull at the end of a long day of grooming (no kidding!). In hindsight, there were so many red signals that I shouldn't have ignored, however, I decided to cut her some slack since it was my first time with her and my appointment was her last one of the day. I thought I was entrusting my cats to an experienced groomer based on the glowing google and yelp reviews and that having them groomed at home would be less stressful for my cats but it turned out to be an experience I absolutely regret. Ps. I'm not just another lazy, entitled pet owner, I comb them every other day and neither of my cats had big knots/matts or were pelted but they dislike being combed especially, around their hind legs and tails so despite my best efforts after a while, professional intervention is required.