Scam company. Delivered wrong pair of shoes. Refused to provide a replacement pair. 100% avoid.

I should have read these horrible reviews before ordering online. Ordered shoes, waited 3 business days and emailed Grivet asking for the status. Zero order status communication after the sale and they don't answer their phone or email. Update: They finally emailed and said: "Your order #152738 has been canceled because we did not have enough stock to fulfill your order." read more

I finally found the pair of Oofos I have been wanting at Grivet Outdoors; though I had never heard of them before, I took a chance and placed an order. Grivet's shipped them to me very quickly and they were exactly what I ordered. read more

I ordered 2 items online and never got either one. I'm in the process of getting a refund from AE. They do not return or answer phone or emails. buyer beware!! read more

This company may be legit, however run away from shopping with them online. Completely suspect. I wasted a couple hours, completed a purchase--engaged with AI email exchanges, dealing with non existent shoes that continue to appear on their website. read more

This place is a gem! I found a great pair of shoes for less than the other big box retail stores. I got incredible service considering it was an online order, on-time delivery. Great, great, great! read more

I ordered sneakers from Grivet Outdoors a week ago and the full week went by without any status updates. I reach out to them today to request an update on shipping date and delivery timeline and receive an email a few hours later that the order has been cancelled - no explanation at all. This is quite frustrating as I could have ordered the shoes elsewhere and received them within the week. If you don't have stock available - don't make the order or cancel much quicker than a week! read more

I placed an order through them, and they shipped the wrong product. Instead of replacing my order, they expected me to pay for return shipping and to not refund me for my item (that they no longer had in stock) until I returned the original item. I understand that mistakes happen, but it is ridiculous that the customer should pay for their mistake and have to pay to return the wrong item. When pushed about this, their customer service Indicated that this was the policy. Definitely not a good company. Customer service is key, and they do not value the customer. read more

Ordered shoes, waited 3 business days and emailed Grivet asking for the status. I was told that the shoes were out of stock. I'm upset that I had to contact them to learn that my order was cancelled. Not cool! read more

Horrible online return policy- "lifetime returns" maybe but it's a steep price!! This is why Amazon has won.

It's the fact that as soon as we walked in the store, the man spoke and continued on his laptop. We saw the shoes we wanted and needed to know the price. He didn't budge once to assist us. read more

Placed an order online for pair of shoes. Emailed looking for shipping and tracking information. Replied later with computer generated email with that information and then within a few hours canceled my order and stated my refund had yet to be issued. 1.don't sell product you don't have. (I checked online and product was still listed) 2. Refund should be issued as soon as order is canceled. read more

The store was unexpectedly closed today after I drivall the way down there, so I guess a tip would be to call & make sure they are open before you go. In my experience with this store the staff is usually helpful and friendly. The shop has great shoes & cool accessories. read more

Grivet Outdoors - Note stating they are closed - Sporting Goods Near Me - Memphis, Tennessee

What a TERRIFIC place to buy a pair of walking shoes. Truly knowledgeable, friendly, and helpful staff members. It feels like they're there to serve more than sell. The staffer who helped me impressed me with her attitude of willing service and warmth--not to mention a remarkably detailed technical and practical product knowledge. I don't live in this neighbourhood, but I'll willingly drive across town just for the quality of their goods and for their pleasant service. I LIKE these folks! read more

We came in looking to buy running shoes but the person working there pretty much ignored us. twice. bad, possibly queerphobic, vibes.

I was walking around Cooper Young the other day and noticed a new store in the area!! Grivet Outdoors was a much needed addition to the area! They have everything you need, from running shoes to outdoor gear. And the customer service is like nothing you've experienced!! Such a nice crew, and so knowledgeable about brands I'm not used. Thanks Grivet for a great experience! I'll definitely be back! read more

Lauren Barret works with my clients to make sure that their foot pain can be addressed to get them moving again.

Purchased a pair of shoes online. When they were in transit Grivet requested they be returned and the shoes were returned and I never received them. I contacted support to figure out why but I was never given an explanation and had to dispute the transaction with my credit card company. read more

This is a excellent outdoors store! They carry a wide variety of brands and sizes, and the store itself is setup very well. The staff was very friendly and helpful, I would definitely shop here again!! read more

I received the best shoe shopping service I've ever had today at Grivet's. Cameron thought ahead to measure my feet because the brand I was looking at runs small, he filled me in on the different characteristics of each shoe I tried on, and even when I didn't end up purchasing a pair, he told me it was a win for him because he was able to help me find my size and figure out what I was looking for. I will definitely be coming back to Grivet Outdoors. read more

Don't order online because if it doesn't fit. You pay postage each way PLUS a 15% restocking fee - which is not worded clearly in the return policy. read more

Grivet Outdoors is a fantastic place for outdoor gear, especially running shoes. Kelly was extremely knowledgeable and able to answer all my questions. She was very patient with me and made sure I got the perfect shoe for me. Thank you to Kelly and Michael for being so great!! read more

I'd give them a minus 5 if I could. Don't order anything through Walmart from these people. The $50 dollar pair of sandals that I ordered from them came in a crushed box, the wrong size, and there feels to be a lump in the arch in one of the sandals. They want me to pay an additional $10 dollars in shipping to send the shoes back to them, so they can decide if they want to refund my money for the miss-sized, defective shoes, or if they will charge me some more money for a restocking fee.... Terrible Company. You've been warned. read more

One of my favorite places to shop! They are knowledgeable and know their products. I have back problems and they helped me find great shoes for my activities and my back is happy. I've bought everyday shoes, walking shoes, hiking shoes, sandals, rain gear, socks, bags, sunglasses and more...always happy with great service and with my purchases. read more