This was my first time visiting the store and I must say that it is really nice! They have everything neatly organized and displayed that makes it easy to find what you are looking for. The men, women, and children's selections are great. Plus, if they don't have what you are looking for in store they are willing to order them for you. The service was great as well. I also love that New Balance continues to be of great quality and style. I look forward to going back and shopping. During this visit we purchased a gift card for someone's birthday gift. read more

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Great clean location with multiple selections of shoes (not too many millennial styles). Decent staff and well organized store. Plenty of parking as well. ADA Accessible too! read more

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Ms Britley Taylor provided very professional shoe fitting and recommendations. Great job.

Trinity really made me feel valird. She took time to explain the difference in the shoes and noticed that one sjoe seemed to give me moresupport and stability than one I really liked. She wanted to ensure I not only liked the shoe but that the shoe was safe for me. Thank you Trinity for the concerns and care you showed me. Keep up the excellent work. read more

Love my New Balance shoes! I had been buying shoes from Rack Room or Amazon for a long time. I started walking as my main form of exercise a couple years ago. I soon was walking through shoes every 90-100 days before I came here. They were NB walking shoes I was using, but for some reason they would not hold up and quickly became painful to wear after about 350 miles in them. They were model 608v5. The first time I visited the NB store they put me on a machine that measured my foot and stance and suggested the shoe that I should use. That's pretty cool! I ended up getting 840v4 and man what a game changer! These shoes are fantastic!!! I am now on my second pair after the first pair lasted 7 months and at least 1200 miles in them! It turns out that even though the 840's were twice the price I found them TOTALLY WORTH IT! My feet have never felt so good! Do yourself a favor and get some good shoes! If not here, from somewhere... I will continue to come here myself! read more

I came to return an online order. I was greeted upon entry and invited to the counter. The young lady completed my return quick and easy. The store is small and nice displays for shoes and clothing. You have room to move about. I like New Balance because their shoes are sturdy/firm base which is better for my feet than the foam based shoes. I bought two pair online but returned a pair that are too big. I thought the price was reasonable for both pair. read more

I called the New Balance store Sunday night and they said they had plenty of 574 in a size 13 so I was like I'll see you tomorrow! I went in there the following day and the guy went into back and said we don't have any 574's in a size 13! I was like I just got off the phone last night saying that yall had plenty of them! Dude finally found them and I got 2 pairs of them but still I shouldn't have to were your product it! Come on now! read more

The service here was great and the store was well taken care of! Their selection had the popular shoes that everyone is looking for now and they offer to ship them to you for free if they don't have your size. The tall young man with curly hair was very kind, polite, and helpful! read more

They had the product I needed in stock and the clerk was very helpful ... the only reason they are getting one star. I asked the item be shipped , since I saw another packing going out for shipping. The manager acted like he was me a favor to ship but also acted like it was a hassle... yet they were shipping other items. I guess he doesn't understand I paid taxes , paid for shipping and the shipping takes one week. Zappos would have gotten them there in 2 days, no tax, and feee shipping ! Management must not understand I did him a favor by purchasing local and not using a third party shipper etc. with the low volume of traffic flow in your store and you less than stellar sales attitude, I doubt you'll be open long. Hopefully someone else will hire that sweet clerk ! read more

Just bought a new pair of 990s V5. They are awesome. Arthur is the one who helped me out. He was fantastic. Maybe the best service I've ever had buying sneakers. Kind, professional, smart and helpful. The sneakers themselves are like walking on pillows. Nice! read more

New Balance Memphis - If you come here, I recommend that you ask for Arthur. He is fantastic. - Shoe Stores Near Me - Memphis, Tennessee

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I have been in there four times now and every single time the staff was helpful and really wanted to make sure I got the correct shoes. They never try to upsell me and their prices are the same or cheaper than any online retailer. read more

Peter was a absolutely wonderful young man who helped me select my new balance shoes! He was knowledgeable, patient, kind and not pushy at all! He took the time to let me try on several shoes and helped me decide what was best for me! Fantastic customer service! This young man is to be commended for his service!! I love New Balance! read more

So no long story this time. Guys in shop are good and professional and will give you advice as well as check to make sure you are getting the right type of shoe that you need. They have computer that will check to see where you balance all your weight in addition to what type of arch support you will need. New Balance is not cheap, but they are good shoes and last longer than other shoe brands I have bought ( I am very hard on my shoes). read more

I came in to exchange some shoes. I had bought them this past summer and hadn't put too many miles in them but they were both coming apart in the pinky toe area. I came in, showed my receipt, and explained the situation. I did more talking than they did! Lol! Before I knew it they had a new pair at the counter and were processing the exchange! This was out freaking standing! Great customer service! I don't care how much their shoes cost, I will never buy a pair of running shoes from any other store! Very impressed! read more

New Balance Memphis - New Balance Memphis - Shoe Stores Near Me - Memphis, Tennessee

I am a New Balance fan and have purchased many shoes at this location. I went to the store on 9/1 and the customer service was dismal. Clearly the employees work on commission and if you don't move to a sale quickly they just turn and walk away. What a disappointment, the young man, sales person would be better suited selling used cars. That store has lost a loyal customer. read more

General Manager, Tom Jones was so very patient and helpful when I was trying to find shoes to accommodate a new brace. I tried several shoes and walked around the store until I felt comfortable. He did not make me feel rushed or give up on me. I admitted to being the " Princess and the Pea" when t came to shoes.i I actually came out with 3 pairs of the same shoes I had previously ordered and returned but in a different size. Thanks, J. Williams read more

If you stand on your feet all day this is the place to get great shoes!!!! Just bought my second pair!!!! Stop in & ask for Arthur or Kyle!!!! Worth the price & the drive!!!! read more

Fantastic customer service! Bought an expensive pair of shoes and inserts in April and the toe cap started to separate from the shoe. I took them in thinking they would say "sorry, nothing we can do". Nope! They gave me a brand new pair without any questions or charges. I'LL DEFINITELY RECOMMEND THEM AND ALWAYS BUY MY SHOES FROM THIS STORE. read more

Everyone was very helpful and my feet were assessed for the right shoes. I decided to get two different colors of the same shoe but one of the shoes was not in the store. That didn't matter they shipped them to my home for free and also a few days later I received a hand written postcard from their store. Excellent customer service! Thank you read more