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    Grosse Pointe Park

    5.0 (1 review)

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    6 years ago

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    Rainbow Play Systems of Illinois

    Rainbow Play Systems of Illinois

    4.0(25 reviews)
    2.1 mi
    $$$$

    Rainbow Play Systems of Illinois in Vernon Hills and the Rainbow Corporate Office provided…read moreoutstanding service this year (2023) on our play set which we purchased in 2007. Our children and their friends used our 3 swing, 2 deck, slide and crows nest playset from ages 6 and 10 through current. The crows nest and decks fell into disrepair and needed replacement after a hard winter even after having re-stained the whole system pretty much annually. When I called the Vernon Hills store to ask about quoting how much it would cost in parts and labor to fix it, they directed me to file a warranty claim on the corporate website. After having done that and providing pictures of our set, the corporate office approved a warranty replacement of about half of our whole set, everything that needed to be fixed up. They shipped the parts to the Vernon Hills store for free and I had to pay only for installation of the new parts. The install was scheduled in advance and the team arrived on time, completed the work in under 4 hours, cleaned up everything and our set is pretty close to brand new! Rainbow stands behind their warranty, even after 16 years. The staff and management at the Vernon Hills store were very customer focused and the whole process was wonderful. One piece of advice to current and future owners, register your set and follow the warranty rules which will keep your set safe for play and also let you take advantage of repairs / replacements if you happen to need it.

    Shame on rainbow for offering a lifetime warranty on their playsets. Our set is clearly sloping to…read morethe left with multiple stability issues including rotted wood. We have paid and had the set assessed by one of their professionals yet rainbow is willing to replace only several pieces. Pieces are rotted, eaten by bees etc. It's been an ongoing, exhausting Email battle. We've had our own builder experts derm it unsafe and have it roped off from the kids. Everyone at rainbows keeps pushing us around. Stay clear of this operation and look at alternatives.

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    Rainbow Play Systems of Illinois - Party room

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    Rainbow Play Systems of Illinois
    Rainbow Play Systems of Illinois

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    Grosse Pointe Park - parks - Updated September 2026

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