This place is a disgrace to the concept of "responsible gambling."
I told Grosvenor staff that my limit was £2,000 per month. They entered it as £2,000 per day -- and silently watched me lose several tens of thousands of pounds over just a few days.
No proof of income requested. No affordability checks. No self-exclusion or even basic time-outs. Just silence, while I kept gambling beyond any reasonable threshold.
The money I lost led me into serious debt -- I'm now behind on credit cards, utility bills, and other essential living expenses.
Their response? A half-hearted excuse and a joke of a settlement that barely acknowledged the damage.
This company doesn't care about protecting players -- they only care about protecting their profits. They ignored clear red flags and allowed me to spiral financially and emotionally without any meaningful support or intervention.
Avoid Grosvenor at all costs. Especially if you're vulnerable -- they won't stop you, they'll just let you destroy yourself. read more