We started a landscaping project by paying for a landscape architect they consulted. The design was great and reasonable, but we had some changes to the plant selections. Most of our requests were included but some were just completely omitted. The installation was actually quick and turned out surprisingly nice, but that's when things went south. With about 150 plantings (shrubs, trees, and flowers) we expected some die-off, but after about 6-8 plants dying within 3-4 months we started contacting the owner of Ground Xperts, Jeremy. He said he would contact the nursery and see if he could get replacements. No response for weeks. After multiple requests for updates still no response. By this time, after about 6 months since the installation, more than a dozen plantings had died. Within a year we suffered almost 20 deaths in our Ground Xperts-installed landscape and the ownership expressed no interest in providing any replacements or compensation. Anybody who has ever purchased shrubs and trees (larger than 1-gallon container size) knows that our loss was more than several hundred dollars. Including the installation fee they charged for each plant, we are now in the thousands of dollars lost. By the way, we have an irrigation system and followed their watering and care instructions to the letter. We understand that there are never guarantees when it comes to plants surviving, but the changes they made to our plan, errors in plant selection, poor installation quality, and absent post-sale support was extremely unprofessional. We even suggested Ground Xperts could earn our lawncare business if they made our landscaping issues right, but again we received no response. We would HIGHLY recommend using another company for any of your lawn or landscaping needs. We will not be using this company again. read more

Complaint Against Ground Xperts Lafayette GA I am filing this complaint regarding the unacceptable and fraudulent business practices of Ground Xperts. I received an estimate for $2,600. The agreed-upon work was to include cutting out all compromised asphalt, filling the area with gravel, and properly patching the hole with asphalt. Instead, the company charged me $800 for "cutting," but no cutting was performed. A minimal attempt was made, and then they simply filled in a hole next to the cut with asphalt, leaving the job incomplete and substandard. The company sent three teenage workers to perform the job. While I do not object to young workers, there was no qualified or experienced supervisor present to oversee the work. The crew arrived at 10:30 AM and departed by noon, after which I received an invoice for the full remaining balance. I had already paid the deposit using a credit card. After I raised concerns about the poor workmanship, a representative named David assured me that he would address the issues. However, before any resolution occurred, my credit card was charged for the full remaining balance without my authorization. This constitutes fraudulent and deceptive business practice. Based on my experience and similar reports from other dissatisfied customers--including one elderly man in a wheelchair who was allegedly charged $7,000 for extremely poor work--it is clear that this company engages in dishonest practices that take advantage of consumers. Sincerely, Lisa Matthews bbdiscounts@yahoo.com read more