I recieved service in their service department this week. Zane was super helpful and really made the experience positive which speaks well of the dealership. I've bought three cars from Round Rock Nissan and have not been happy. However, I am disappointed with something that happened in the service of my vehicles. I brought in two Nissan Rogues one a 2021 with 65,000 miles and one a 2022 with 30,000. They serviced the older first. I received input of things that needed to be done including the brake fluid changed because it was dark in color. Given the color I went ahead and changed it. However, I was surprised and dismayed when the exact same thing was said of my newer vehicle. I feel like I was scammed and this is just something your techs say of the cars. While possible, it is highly unlikely that both had this given the mileage. This makes me distrust their service department and feel taken advantage of. That's a shame as I live near them. There should not be a common statement such as this on cars. I might have shifted my service to them all but with this I am questioning it. So be careful if using them for service. read more

Don't bother with any service contract or any service. They want you to make an appointment but sit there for hours waiting. Appointments are absolutely worthless and they don't value your time whatsoever. Spoke to somebody when I made the appointment and they did not even bother to mention is that the appointment is meaningless. ​​​​​​​​​​​​​​​ read more

I typically like to give businesses the benefit of the doubt when issues arise, unfortunately this is not one of those times. To be clear, my experience at Group 1 Nissan Cedar Park, with the sales, team could not have been more accommodating. Our sales person, Scott, was very helpful throughout the purchasing process. The same can not be said for service side of Group 1 Nissan. I originally brought my vehicle in to diagnose a vibration coming from the left front of the vehicle and for a blown speaker. What followed was hours spent on the phone with different members of the service team consistently recommending a service that was not needed. Based on data collected by their diagnostic tools, it was recommended that I purchase four new tires. One tire had visible wear that would need to be addressed. This tire was rated at a 1 (needs replacement) the other three were rated at a 2 (recommended to be replaced) since a 3 is average. After my wife and I did our own due diligence we were able to confirm one of the tires was replaced when we purchased the vehicle. We have placed 6k miles on the vehicle so I found it hard to believe that all four tires, especially the new one, could have that much wear on them already. After a lot of back and forth a representative in service was able to confirm one of the tires was indeed new and I only needed three tires. Again, I pressed for why I was being recommended 4 tires when they should have seen in their system that one tire was brand new. The service rep said he would recheck the tires. While he rechecked I got another call from a different rep that again recommended four tires and explained how they were safety rated according to their diagnostics. Once I connected with the previous rep, he explained that the diagnostic tool was wrong and one tire was rated at a 1, the new tire at a 6, and the rear tires were now rated at three. Meaning i only needed 1 tire. This process went on for days, and had we not pushed back on the recommendations we would have been out $1000+ for tires. I won't even go into the speaker issue except to say it included being told the fader setting was off center (yes, we did that to avoid static from a blown speaker), to being told the tech didn't have his hearing aids in so he couldn't hear the blown speaker.... The department eventually installed a new tire free of charge. Pics included show the rim after tire installation - with the other rims, with old curb rash, for reference. You be the judge. Oh, and the front end still shakes after being told the alignment and suspension were fine. read more

Posting my review here since Nissan removed it from google This I am writing to express my extreme disappointment regarding the ongoing service of my vehicle at your center. My car has been in your shop since the end of January, and despite it now being mid-March, the situation remains unresolved. What began as a standard transmission repair covered under warranty has turned into a persistent and frustrating issue. Not only was my vehicle damaged by a technician while in your care--specifically due to a failure to ensure the door jam was removed--but I have also been told seven times now that the car is ready for pickup, only to arrive and find it still unfit for release. Furthermore, I am deeply concerned by the lack of professionalism I encountered during my last visit. When I asked to speak with Dylan, my service advisor, Alex, informed me that he was busy with a customer who had a "real problem." This dismissive attitude toward a customer whose vehicle has been held for nearly two months is unacceptable, whether he meant it or not. While the car may currently be drivable, I will not be taking it out of the shop until all damage is fully repaired and the vehicle is returned to its proper condition. I wish that I had a clear timeline for these final repairs and a prompt resolution to this matter read more

They are too expensive! I don't trust dealerships! I paid for them to order the parts then they call me that the parts were in I arrive and they told me the mechanic went to lunch . I can't believe this people . They are so irresponsible! I never want to go back there anymore. read more

THE ABSOLTLY WORTH!!! They lie lies, lies. I took my vehicle the faulty module (barely 2-yrs old). They claimed the module was ordered, then they ghost me! I called, called, calle and called. Their AI phone assistant is just as horrible. It loops, loops and loops (can't even specify which dept you want) Finally it hangs up says your call cannot be answered. Anyway, I left messages every day for a follow-up on my part, which they claimed was not ordered, even when I have a recorded phone conversation that it was and was still waiting for it to arrive. Well, my only alternative is to file a complaint against Nissan for not honoring my warranty. Based on my own personal experience, I WILL NEVER and I mean, NEVER consider purchasing another CHEAP NISSAN! Their customer service and integrity is the reason for my negative review. read more

Service department is terrible. Every time I bring my car in for service I end up waiting about 2 hours for an oil change and tire rotation. Every time! And since it's a lease, I have to have it serviced at the dealership or I will void the warranty. And I look into the bays and see like one guy in there working on cars and a bunch of service guys sitting around in these offices. I wonder if the management knows that 2 hours for and oil change and tire rotation is too long???? read more

Disappointing and frustrating experience with the service department. When we purchased a used car here, they sold us a third-party extended warranty. Later, my son brought the vehicle in for standard repairs that turned out to be fully covered under that same warranty. However, the service team had him prepay for the work upfront--something I've never encountered for routine repairs at any reputable shop. Now, they're refusing to refund the prepayment, even though the warranty should have covered it entirely. Requiring full prepayment for normal maintenance and repairs is highly unusual and raises red flags. I strongly advise caution--steer clear of any dealership that operates this way. We won't be returning for any future service. read more

Just a couple of months ago, while driving from Houston to Austin, parts of my brand new 2025 Nissan Kicks' exterior literally flew off on the highway. I was shocked and scared for my safety. I pulled over, picked up the part from the road, and took the car to Nissan of Cedar Park, where they initially told me the parts were likely under recall. I never heard back from them. After following up myself, I was told the VIN wasn't under any recall, yet the exterior pieces were clearly defective -- they were no longer attached to the car. I then contacted Nissan customer service, who assured me they would investigate and support me under the factory warranty. Over three weeks passed and I received no follow-up, no call, and no support. Feeling unheard and unsafe, I decided to sell the vehicle myself. I'm sharing this to caution future buyers: Be very careful when dealing with Nissan. The lack of responsibility, poor communication, and disregard for safety were unacceptable. If you're buying a car, especially brand new, double-check everything -- and don't ignore red flags like I did. read more

Group 1 Nissan - 2025 Nissan Kicks - Car Dealers Near Me - Cedar Park, Texas

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Recently purchased a Nissan from a dealer in Arizona. The front engine guard underneath the car was coming off and hanging. I didn't know what to expect. Came in today and not only did expedite the service. They fixed it as a courtesy. I've never had an experience at a dealer like this. I'm truly grateful. They really cared and it showed!! I will def be back. Thank you very much Johnathan & Evan!! read more

Absolutely terrible customer service do not shop at this dealership, honestly, I wouldn't buy a car from this dealership if my life on it, let alone a Nissan. My girlfriend purchased a from them two years ago and in two the has been in their shop eight times. Every time they seem to want to sell her another Nissan so she could get instead of just fixing the problem. do batter cedar Park Nissan do better. read more

It seems all dealerships need to upsell you services so the sales team can make their spiffs. This place is no different. Don't get me wrong, I LOVE my Murano Platinum like no other car I've owned. I just get tired of being asked several times to fill out a service survey for an oil change and tire rotation. I'm hopeful this kind of standard maintenance should necessitate a pat on the back. read more

If I could put 0 stars I would. Don't buy here, they are liars, unprofessional, and crooks. I drove in 3 hours to a scheduled appointment to look at a car, which I had the intention of buying. I was assured by Jesse Gutierrez he would notify me immediately if the car was no longer available. I arrived, car was gone, I was never notified. I was told the car was sold 20 minutes ago, however, I found out later the car had sold beginning of the week. To top it off they were very inconsiderate of my time while I was at the dealeRegio, and then tried to sell me a hog with the price of a vehicle read more

Worse customer service I've ever experienced. Their AI bots will text and call you nonstop. I drove 45 minutes to get there and hear them say oh your car is being borrowed by the Manager we can send you videos sorry... John jones was the salesman read more

I would increase my review by 1 star because this time, the service advisor did not try to mansplain anything to me, but the entire experience doesn't allow it. I only returned because I was offered a free oil change to give them a second chance. I also had a safety recall, so I popped in for both. Turns out they ended up recommending $6K in service repairs and tried to charge me for the oil change. I smartly brought a friend with automotive knowledge (and male) who reviewed their video footage of the repair recommendations so I could confirm if these were necessary ATM. None were, so I was able to drive away. When any of the things they identified actually show up, I will address them, but it will not be here. They actually have a Service Advisor Money Board (see pic) up on a glass office by their desks. It's hard to take their recommendations seriously, knowing they are so shamelessly aiming for money goals. Sorry guys, you lost a wishful $6K because I wasn't foolishly persuaded. read more

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I had an incredibly frustrating experience with Cedar Park Nissan's service department. I brought my Nissan Pathfinder in multiple times for the same issue, and each time they assured me it would be fixed after recommending various repairs. Over the course of three visits and $3,000 worth of unnecessary work, they finally determined that I needed the timing chain replaced--an issue they should have caught from the beginning. This new repair would cost almost $6,000. Had they been transparent about the cost and the real issue upfront, I likely would have just traded in the car for a new one, instead of spending thousands on useless repairs. They only "worked" with me on the cost of the timing chain after I repeatedly had to prove that the previous work was unnecessary. It felt like they were more interested in selling me services to hit their SPIFFS than actually fixing my car. I won't be returning to Cedar Park Nissan, and I can now see why so many other reviews mention similar issues with service advisors. If you value honesty and transparency, this is not the place for you. read more

Avoid this place at all costs. I bought a used 2023 Tahoe from Cedar Park Nissan on February 15th, and honestly, I never should have done business with them after the way Ronald Davis spoke to me. But the salesman put in the effort to win me back, so I gave them a chance. Big mistake. The vehicle had just over 37,000 miles on it, meaning the bumper-to-bumper warranty had expired, but the powertrain warranty was still active up to 60,000 miles. After only 3 weeks of ownership--and before I had even made my first payment--the car broke down on me. I had it towed to Cedar Park Nissan, and the next day they told me it appeared to be a blown head gasket, which would be covered under the powertrain warranty. They then towed it to a Chevrolet dealership for assessment. After getting it to Chevy, I was told something completely different--the radiator failed internally, and now I'm stuck with a $5,700 repair bill for a car I've barely driven. Whether this was negligence, misrepresentation, or just bad luck, it's absolutely unacceptable that a dealership would sell a vehicle that breaks down within weeks. If I could give zero stars, I would. read more

Cedar Park Nissan is awesome! They stand behind their product, they are kind, professional and efficient. We bought a car today after having it looked at by an independent mechanic. Scott was the BEST! read more

I dropped off my car for a rotating noise (damaged wheel bearing) and did not hear back due to the dealers records not showing me as the owner. They could not find the issue with my 2024 car until I showed it to them. The price for the new parts included a was 100% upcharge and Iihad to pay for it up front. I could have bought the part from Nissan for $200 less that the $395 the dealer originally charged me. Some dealers are running a parts scam and I encourage you to check the price of the parts before you commit to the repair. read more

I love everything about this place. I had a 2019 Altima I kept bringing here for oil changes and regular maintenance but in November I bought a new Sentra. John was the best sales person ever! He never made me feel like I HAD to buy the vehicle. A couple days later I had a sound coming from the brakes and Dylan in service was fast an friendly. Jimmy and Dave are also very friendly and polite. I feel like family every time I go in!!! read more

Group 1 Nissan - 2024 Nissan Sentra - Car Dealers Near Me - Cedar Park, Texas

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I took my Nissan Versa here for service and Joseph Saucedo was great to work with. He is professional, courteous, and honest. If anyone needs a service advisor I can absolutely recommend him. read more

The service department had my car towed elsewhere illegally, without giving me any notification! I had the vehicle there trying to get extended warranty work approved for the failed transmission - part of the huge Nissan CVT transmission failure issue that resulted in a huge lawsuit (Stringer vs Nissan) and extended warranties. Our car broken down inoperable due to transmission failure. While trying to work with Nissan Consumer Affairs to have the repair covered, Cedar Park Nissan just had our vehicle towed off their lot without even informing us at all or giving me even one hour to come get the vehicle! This is completely illegal and cost me nearly $400 in towing and storage fees (I didn't even know it had been towed until I got a letter from the towing company several days later). Below is the full description of problems with this dealership as reported to BBB Central Texas (by the way, they have a "F" rating from the better business bureau - so buyer beware!) On October 27, 2022 I purchased a 2015 Nissan Pathfinder (VIN *****************) from ******************** (**********************************************************). ** that time the vehicle odometer reading was ****** miles. ** no time on or after the purchase did the manufacturer, Nissan North ************** inform me of any issue with the *** transmission system of this particular vehicle, as documented exclusively through class action lawsuits.Earlier this year we began experiencing unexplained issues with the vehicle, such as it having a slight delay or lurching upon acceleration. We mentioned this when having regular service such as oil changes done. The technicians said it was likely a clogged fuel injector and we had fuel injector cleaners added. We have gotten complete, regular service maintenance done on the vehicle since its purchase.On October 13, 2023, the vehicle completely broke down while driving and would not drive. We had it towed to an auto repair shop who diagnosed it as transmission failure. Therefore, we then had it towed to Cedar Park Nissan (***************************, Cedar Park, ** ***** ) for diagnosis and repair.We received a diagnosis that the *** transmission had completely gone out on the vehicle and needed to be replaced. ** this point, we discovered that there are well-documented and severe issues on the 2015 Pathfinder (along with other model years of Pathfinders and Rogues). The *** transmission problem was so severe that tens of thousands of consumer complaints have been made against Nissan and a class action lawsuit was filed (******** v. Nissan North ******** ***** Due to this lawsuit, Nissan agreed to extend the terms of the ******************* Warranty for the transmission assembly of 2015-2018 model year Nissan Pathfinder vehicles: The original coverage of 60 months or ****** miles, whichever comes first, will be extended to 84 months or ****** miles, whichever comes first. read more

Horrible customer service at this location. Avoid at all costs. You're better off going to the other nissan dealership across the street , where the have better customer service. The representatives at the Cedar Park location are rude, catty, and unprofessional. read more

Only if I could give a negative star. If you don't own a Nissan or even if you do don't take it here. My wife got the extended warranty on a 2016 Lincoln MKC. The front wheel barring went out. The said both should be replaced ( driver and passenger). Warranty covered it then the said the wheel hub was bent and need replaced. Warranty company said they couldn't cover due to miss use or damage during installation. Most likely instillation ( more on that later). We picked up the car and it sounded 500 times worse. I told them we would have the hub replaced ourselves. No problem. Mechanic stated that the drive shaft had all the threads stripped out. I went there to see and sure enough ( I have pictures). So I paid to have the hub that they screwed up and the drive shaft they screwed up replaced. 1200. Then a month later the barring starts grinding again. Take it back to Cedar Park Nissan. They tell me they don't have the tools to fix it. How in the heck did they fix it the first time. So I take it to Lambs Auto in Leander. They said they could fix it but someone used a chisel or something to take it out before. The warranty company said because cedar Park worked on it, it has to be warrantied threw them wouldn't cover it. Screw CEDAR PARK NISSAN. and Screw Fidelity extended warranty. So far 1800. I could have fixed it myself and only been out 300. F_(# these guys. It will cost them. Promise. read more

Would give 0 stars if I could. I'm writing out of deep frustration after countless issues with this service department. My concerns were dismissed, misdiagnosed, and ignored until my warranty expired. I faced repeated contradictions, poor communication, and unprofessional behavior. As a woman, I was only taken seriously when a man intervened. This experience has been emotionally draining. I hate that I have this car and this dealership is 0/10 go elsewhere. read more

Josh A needs some dude wipes because his sales techniques and professionalism stink. Do not try to buy from this Nissan unless you want to be treated like this. I had financing pre-approved and knew the exact model I wanted. Only this location had the one I wanted in stock. But, I refuse to be treated like this. Please provide training for him, Or Josh - just google... how to be respectful to a customer or how to be professional. There should be many Ted Talk videos on YouTube to help you in this area of your sales approach! Please below screenshots of our conversation I ended up figuring out who it was because there's only a few Nissan dealers in this part of town and all of them didn't have somebody named Josh but one that's how I knew who to tag read more

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Cedar Park Nissan dented my Nissan Rogue and did not tell me about it. They devalued my car and they devalued me as a person. It's been a week since the manager said he was going to look into it. He has not called me or emailed. Make sure you check your car before you ha work done here and take pictures of your car before you drop it off for work to be done. And again look over your car before driving off. Its sad that they are not trust worthy. read more

My son in law and daughter are visiting from California for the holidays. My future son in law Alex works at the dealership and Alex and my son in law have been talking about them trading in their van on another used vehicle. Alex called them yesterday and told them that he had a great van for them. They did most of the preliminary paperwork over the phone. Then they went to the dealership, test drove the van, and struck a great deal. Alex did a great job of getting the most for their trade in, and getting their payment where they wanted it. If you visit here, ask for Alex, and tell him I sent you. He'll work hard to get you a great deal as well. read more

Group 1 Nissan - 2020 Dodge Grand Caravan - Car Dealers Near Me - Cedar Park, Texas

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I started shopping for a new Nissan Frontier so I went to Cedar Park Nissan. I like that dealership and had purchased a vehicle from them 3 years ago. I get that vehicle serve there on a regular basis. I was helped by Eduardo. Super nice salesman and very professional. He showed me what they had in stock and even suggested a couple of pre-owned vehicles. Eduardo even insisted that I test drive the 2020 Frontier because they have a new 9 gear transmission. I'm glad he did because I could tell how much smoother it felt when accelerating. If you need a new car or truck, stop by Cedar Park Nissan and ask for Eduardo. He is knowledgeable and will offer the best deal he can. read more

Group 1 Nissan - Got exactly what I wanted at a great price. - Car Dealers Near Me - Cedar Park, Texas

This is my first purchase from Cedar Park Nissan TX 78613. Date of purchase January 14,2025: Before coming, I called, the Salesperson fully understood what kind of car I'm looking for and what is the most important to me in the car. When I arrived to Cedar Park Nissan, the right car, that I was wondering for it for long time, was there waiting for me; Without me the need to try many to get the right one, I picked up the one that the Salesperson showed to me for it was - EXACTLY - what I'm looking for after much searching and wasting time online and at different car dealerships. The price was right, the car is new. beautiful and its specifications is fully what I'm looking for; Also the price for the 8 years extended warranty is very reasonable and fits my goal to have peace of mind that covers Full Bumper-to-Bumper plus Engine, Transmission and Drivetrain and, oil changes for 8 years! Which few Dealers offer that! That car is new 2025 Nissan Kicks Sr, it has all safety futures with I love this car, not only it's the one I was aiming for and has all safety futures with 360 Degrees backup camera - In fact, I named it "Grace" for it comes from graceful Dealership that, based on my experience with Cedar Park Nissan Dealership at 78613, I recommend with certainty. read more

I didn't think it was possible, but my estimation of used car dealers actually went down after my experience with Cedar Park Nissan. I went online to estimate the value of my car which I am trying to sell, using Kelly Blue Book. I then filled out a form on Car Gurus to get my estimated value, and I immediately got three "offers" from nearby dealerships, including Nissan Cedar Park. The offer from them looked competitive, so I responded to the text from their sales person which I received immediately afterward. Well, long story short, after texting back and forth, sending pictures etc., the ultimate price they would give me for the vehicle was less than 60% of the Car Gurus number. When I complained to the general manager, Justin that this tactic seemed like a classic bait and switch scenario, he claimed they did me a favor by telling me the true price over the phone versus having me drive the hour or so to get there. He gave me no satisfaction whatsoever, got a little testy, and his apology seemed truly insincere. He didn't seem to recognize any liability on the part of his dealership, placing all the blame on Car Gurus. Needless to say, I'm not recommending this dealership to anyone. read more

I saw a used 2010 Nissan Armada online for $8100 and contacted them in order to get their BEST price with Ttl. What transpired next was a textbook lesson in how to destroy your business. I received a phone call from Bailey, who was very pleasant and told me she would be getting back to me with a quote once she talked to her manager who I'm presuming is Nathan Leivas according to the buyer's order. The vehicle was$8100. It's memorial day weekend. It has like 210k miles and no warranty or certification despite being a Nissan at a Nissan dealership. ( Totally understood). She asked me what I'm looking to spend and I said I just need to keep it under 10 grand which is obviously going to be the case. I was expecting 8-8500 out the door since I told her I would be paying cash TODAY. I'm making arrangements with my girlfriend to follow me down there to drive my car back after I pick this up when I receive this laughable nonsense.$350 floor mats,$400 Resistall -which is not only not necessary but many people go to Great lengths to remove it since the paint has protections literally baked into it. Cars have had amazingly protective coatings in their paint for the last 30, 40 years.$400 tint? On a used vehicle with 210k miles? They literally added a bunch of crap in order to inflate the quote to exactly $10,000. Cedar Park Nissan could have made a sale and created a fruitful relationship just like Rodger Beasley Mazda in Georgetown did with me when I bought my last car from them. They gave me an amazing vehicle at an amazing price and have done the same for at least three of my close friends. I checked with them first but the closest thing I had for me was a CX-9 which was slightly out of my budget. Instead, the incompetent sales team attempted to bilk me (and presumably everybody they deal with)out of money. Huge thumbs down for "Chris" too. I laid into this guy for trying to screw me and then he replied back saying "what if we can get it out the door for $10,000 without those items?"Ummmmmm.Not sure how much weed you smoked today Chris or perhaps you're already hitting the whiskey but...I can't even make this stuff up Bailey attempted to salvage things by calling me with a quote not including all that BS. $8900. This is typical 1970s used car salesmen shtick. With Nissan struggling financially I can only hope dealerships like this are shut down completely. read more

Group 1 Nissan - Message from Chris asking me if he can change the quote from $10,000 with all the nonsense to $10,000 without all the nonsense. - Car Dealers Near Me - Cedar Park, Texas

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Their service department is the worst that I can ever imagine. I had bought a new Nissan leaf from them and it has an open recall. I had booked servicing for the recall about 6 month back, and when I went there, I was told the recall related part is not available. They could not inform that to me in advance and I had to drive all the way to know that. Then they told they will call me once the part arrives, which they never did. Even after my repeated calls, there were no call back. After I escalated this to someone at senior management at the dealership, I immediately got a call back that part was available. Again I booked an appointment for the recall and took the car. This time I was told that they do not have technicians for LEAF on Saturday, and was sent back (but that doesn't stop them from booking LEAF appointments on Saturdays). It is just waste of time trying to get anything done here read more

I love Cedar Park Nissan and now, so does my house key Stars are for wait time. Not bad. read more

Group 1 Nissan - My house key after getting inspection done. - Car Dealers Near Me - Cedar Park, Texas

The work that was done on my vehicle (2013 Frontier) was not stellar and I had to return a month later to get a MAF Sensor replaced a second time, which was fortunately under warranty. They "test drove" the truck to see if there was anything wrong with it and returned it to me with the gas tank on empty. I was told that it is my responsibility to refuel the vehicle and fund their test drives. Wouldn't you have the common sense to leave fuel in it or call me to ask if they can add that onto my receipt? This is just the latest issue, and I've only been going there for A MONTH! During my state inspection, the mechanic didn't know how a cap light worked, so I had to show him. Then he left for lunch and put the wrong vehicle on the form, so I had to wait another hour for them to perform a second inspection. I also asked for them to put license plates on while I waited for the vehicle and they decided to ignore two of my messages (See Picture). They have never once offered a discount or any reconciliation throughout my time spent there. I was excited to find a quality Nissan service center and they've really let me down, so I guess I'll keep searching. They lost another customer and can kiss any hopes of me purchasing a vehicle there goodbye. I will end this by saying that I had one positive interaction when I had my vehicle serviced here. Zane did a great job at keeping me up to date and informed. read more

Group 1 Nissan - I received one call from all of these messages, about their technician taking the vehicle home to test drive it. Nothing else was addressed. - Car Dealers Near Me - Cedar Park, Texas

This was by far the absolute BEST car buying experience EVER! They didn't waste my time trying to run game like most dealerships. By the time I contacted them I was already fed up with the game, so I wasn't in the mood nor did I want to drive an hour away to be disappointed. I was able to get preapproved online, pick out the car, and upload my license! They got in me in a brand new 2021 Nissan Kick!! I was able to come on, sign the paperwork and take my baby home The staff was amazing especially Mason and Ade. read more

Group 1 Nissan - Car Dealers Near Me - Cedar Park, Texas

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Cooper, salesman, is professional, polite and listens to customers well. I went in to look at used Frontier for my step son. I was upfront with Cooper and explained I was looking on behalf of my stepson and could I test drive the truck. I was impressed by the value and ride of truck, so I told my stepson get on looking at this truck and deal with Cooper. Long story short - my stepson put $$ down and is working through financing. Go see Cooper he isn't pushy and wants to help customers get what they want! Professional, polite, and good listener are awesome in a sales person and often rare in a quality salesman! Cooper is very helpful. read more

If you are a woman, DO NOT come to this dealership to have your car serviced. I paid for brakes, rotors, a transmission flush, a brake fluid exchange, and an oil change. When I went back in September for an oil change, I was given a large laundry list of items that needed to be done to my car, totaling $3300!! They even were using fear and intimidation to convince me to get the work done, which some of it needed to be done. I didn't trust it so I got a second opinion with another mechanic. Well, I found out the brake fluid exchange I paid for was NEVER done and they deliberately damaged my air filter when I said I didn't want to replace it for $95 when it's $13 at the auto parts store. I would definitely think twice about bringing your car to their dealership. read more

Group 1 Nissan - Second opinion from mechanic. BTW brake fluid should not be dark after an exchange, it should be the color of champagne. - Car Dealers Near Me - Cedar Park, Texas

THE ABSOLUTE WORST. I am so incredibly frustrated with Cedar Park Nissan (CP Nissan) after being in and out of their service center half a dozen times this month, having to return multiple times after initial repairs to correct their errors. I would personally like to thank Edwin for wasting nearly 2 hours of my precious time off on a Saturday. He provided extremely poor, passive, slow, service, and above all-is a terrible communicator. My high regard for Zane has not changed, but beware: Edwin and Freddy in the service center are totally incompetent and unprofessional. Don't give them your business. I had one of my tires patched at CP Nissan under warranty on Wednesday last week. As a loyal, repeat customer, I trusted the techs properly patched my tire. Only 2 days after the "repair", the "check tire pressure light" came on my dash again. When it was time for me to leave for work that evening, I noticed a flat tire and called AAA to put my spare tire on. As I watched the AAA tech take the damaged tire off of my car, he immediately pointed out a large bulge in it. He informed me that whoever put the tire back on after patching it did not set the tire back on properly and failed to do their job correctly. As a result of CP Nissan's mistake and poor work, I was late to work and almost missed work which was super stressful. CP Nissan were the last folks who worked on my tire and are thus the people responsible for the damage on my tire. I immediately called Zane to inform him I would like to come in the next day to have the tire replaced under warranty. Zane would be out of the office the following day, so he referred me to his colleague Edwin. Edwin is nothing like Zane. Edwin was unfriendly and passive upon arrival. He promised me he would let me know whether the tire was covered under warranty or not, but never followed through. I also told Edwin I needed to update my address and license plate on file and Edwin told me he would do it "later." He failed to get that done, and I wasted additional time basically doing his job for him by emailing Zane myself with my updated information. After over an hour from not hearing from Edwin, I approached him and asked for an answer about what was going on. Edwin had NO IDEA what was happening, whether or not the tire was covered under warranty, or the status of the repair. I told him I had to leave by 3:30pm. He shrugged his shoulders and said he would "try" to get me out of there by then. It was such a passive response. I couldn't stand it. I can guarantee that NONE of this nonsense would have happened with Zane had he been there to assist me. Zane is not a passive employee, he is active and engaged unlike Edwin and Freddy. Since nothing got done in the hour and a half since I had been waiting, I asked to speak with Edwin's manager. An employee named Freddy claimed to be the manager (a blatant lie) and was so dismissive. He, too, didn't want to hear anything I had to say. None of my frustrations mattered to him. Like Edwin, he was incredibly passive and resigned from doing his job. He didn't know what to say to me or any idea how to manage the situation. Freddy made me wait AGAIN, still not knowing whether the tire replacement was covered under warranty. I asked Freddy if he was the manager of the entire Cedar Park Nissan service center. He lied to my face as he replied, "yes." That is NOT true. I called the dealership on my way out, and Luis Cruz is actually Freddy's boss. Nearly 2 hours after my arrival, Freddy asked me where I bought my tires from. I told him I bought them from somewhere else before I moved to Texas. Then he told me that since I didn't buy them at Cedar Park Nissan, they could not replace them under warranty and that I caused the damage to my tire. They just didn't want to replace them and didn't want to be held accountable for the damage they did to my tires. WHY DIDN'T EDWIN ASK ME THIS WHEN I ARRIVED NEARLY 2 HOURS AGO?! SERIOUSLY?!? Pathetic! I was having a wonderful weekend until I came to CP Nissan and Edwin carelessly and inconsiderately wasted my time. I was so frustrated to leave without my tire being replaced/repaired after nearly 2 hours. I could have been getting my tire repaired somewhere else during that 2 hours, and my issue could have resolved by the end of the day on Saturday. Instead, I sit here angrily writing this review on Monday morning from a tire shop as I waste additional hours resolving the very issue that CP Nissan created and could have resolved on Saturday. As of Monday, June 13th, 2022, Luis Cruz, who is Freddy's boss at CP Nissan, has not returned my voicemail or addressed the situation with me. I am NOT happy, and will NOT be taking my car back to CP Nissan service center anytime soon. Thank you again, Edwin, Freddy, and CP Nissan, for wasting my precious time off and ruining my weekend. You are THE ABSOLUTE WORST. read more

In all the years of purchasing a vehicle this was probably by far the worst I've ever dealt with. I had purchased a 2002 corvette for around 30k...the condition that I had received it in made me really question the integrity of the salesman and the service team. First off I was promised a washed vehicle...it was super dirty when I received it however they did vacuum the car at least. When I received the vehicle I had noticed the following issues: - the vehicle was sold without a catalytic converter, which is illegal - it goes against the Texas clean air act - the driver side blinker was out - the passenger side runner light was out - reverse light was out - gas cap was bad - verified by a 3rd party inspector - windshield wipers were bad - verified by a 3rd party inspector - a aftermarket idler pulley was removed after I had purchased the vehicle and was never notified. Supposedly it had a bad bearing and was removed due to "safety issues" - if that was really the case then why are you allowing folks to test drive the vehicle in the first place? - 2nd gear went out after a week of owning the vehicle although since this is an older vehicle I can't entirely put the blame on the dealership for this issue - noticed electrical issues when using the left blinker as it caused the vehicle to die when using it With all of these issues I had to question if they even did a vehicle inspection! After seeing all of these issues after having the vehicle for only a few days it was apparent that I should get my money back. When talking to Julian Rodriguez about the situation I was only met with hostility and disrespect who basically told me "You will not get your money back", which he doesn't even have the authority to make that decision. He was probably the worst salesperson I've ever done business with...literally don't understand how he even has a job. At the end of the day I ended up having to talk with the General Manager who did give me my money back and did hear me out, which was probably the only nice thing that happened through out my whole experience at this dealership. In my honest unbiased opinion I truly believe that people should stay far away from this dealership. read more