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    Grove Dental Group

    2.5 (50 reviews)
    Closed Closed

    Services - Grove Dental Group

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

    Grove Dental Group Photos

    Recommended Reviews - Grove Dental Group

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    This is a review I didn't want to write because my dentist is amazing. However, Grove Dental's billing department is a mess. I say this because they don't communicate with each other so when you call one person will tell you one thing and the next will tell you another. For example: I had a bill they were requesting to be paid early February for $152.00. I was trying to make an appointment and they wouldn't let me because I "owed" money. I asked for an itemized bill and received said item. My husband who also goes to Grove but has different insurance than me had an appointment soon after the phone call I made. After his appointment he spoke with the front desk, and they told him they saw the problem and why I was getting a bill when I shouldn't have and that they would take care of it. The next day my son had an appointment that I couldn't take him to so his father took him (his father is not my husband). I will call him Steve. So Steve took his son for his cleaning and after said cleaning, THEY MADE STEVE PAY THE BILL FOR $152.00. Steve isn't even connected to my plan in anyway and he also doesn't even go to grove dental. He was just there to take his son for a cleaning. So after he told me he paid the $152.00 I was livid because this situation was supposed to be "HANDLED". I called the office and connected to the billing department and told them they need to refund the payment Steve made. I explained that he isn't on our plan and should have never been asked to pay in the first place. The lady said she could see that insurance has sent a check out and they were waiting on it in the mail. So she said she was going to email her manager and ask for said return. They just needed Steve to call and verify. So we hang up and not even 5 mins later I get a call back from the same person saying it looks like the $152 dollars posted to my account and asked if I just wanted to keep it there. I told her no this isnt my money it is Steves and he NEEDS to be refunded she ok'd and then we hung up. So Steve calls and asks for the refund and then they tell him I need to speak with them after he was done. I call back and Colleen was telling me they can't refund him because I needed to replace the payment. I informed her that isn't what I was told before and that there was a check sent in the mail by my insurance. She says something along the lines of she wasn't aware of said convo and would talk to her billing manager to see if they can issue a refund. I then asked to speak to the billing manager because I felt like they were jerking me around. I was told the billing manager wasn't in and I would have to wait. I said ok and made sure she knew I wanted this situation handled today. I hang up get on the phone with my insurance and get dates checks were sent and for how much they were for, who they were sent to and also The check number. The check was cashed by Grove on the 7th of this month. I call Colleen back and inform her I have the check number on hand and the dates they were sent, received and cashed. Then she informs me she got in touch with her Billing Manager (who just 5 mins ago "wasn't in") and they figured out the issue and would issue Steve the refund. I ask why all of a sudden it was ok they tell me the $152.00 was not my account but my husband. When just a couple of days ago it was a bill, I owed on my account. She says is there anything else I tell her I would like a call from her billing manager. I don't understand what the office is doing but they are definitely sketchy and can't be trusted.

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    9 years ago

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    Thanks for the kind review and for recommending us, Kristi! :)

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    Page 1 of 2

    Ask the Community - Grove Dental Group

    Review Highlights - Grove Dental Group

    Horan and Sindy (who assisted him) calmed my nerves, and were very caring.

    Mentioned in 2 reviews

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    People searched for General Dentistry 896 times last month within 15 miles of this business.

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    Grove Dental Group - generaldentistry - Updated August 2026

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